Name: AUTODOC
Rating: 4.10

“I ordered a coolant flange for my vw polo. Saved a ton of money and to say I ordered it on the 31st December and I have had it delivered today on the 9th January from Germany. Brilliant service and correct part for my vehicle. As I knew the part code. I can't understand why so many bad reviews. 5 star service for me. On my first order.”

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Posted 5 years ago

“I too wish I'd read the reviews before placing my order which was for a complete fluid-change kit for my ZF auto-box. The filter was the wrong fitment, but of course the new fluid had to be used to refill the box in order for the car to be operational. I have returned the filter & claimed a refund but all I get is emails asking me why I'm not returning the fluid !!”

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Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with your order. However that is correct, we are not able to provide a refund in case if not a full set was returned. Also we want to remind you that the search by license plate or car data does not guarantee compatibility. Because on the model of the car you can mount different types of spare parts with different characteristics due to changes made by the manufacturer for many years. In the description of each spare part OEM codes for comparison are indicated, it is always better to check the compatibility with the chassis number of the car with our customer service, which is always at your disposal to dispel any doubts. We ask you not to hesitate to contact us before ordering, and we will be happy to help you. Best regards, Autodoc Team.

Posted 4 years ago

“Verry happy, I recomanded , and I want to halp other people, thank you verry much for this possibility!!”

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Posted 5 years ago

“Hello! I recomanded this Autodoc company, good price, good quality, good customer service, allways ready to halp, I recomanded !!!”

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Posted 5 years ago

“Have placed four orders with this company and goods arrived in perfect condition.”

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Posted 5 years ago

“I ordered some parts to my car as was recomended on the site Auto doc and i discovered that one of the part was incompativel after 2 weeks. And support of the autodoc ofered only one solution to buy the part one more time. Just want to sell and not care does the part fit or not. No recomended.”

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Posted 5 years ago

Dear Shu, Thank you for your feedback. We are sorry for the inconvenience. The standard return term is 14 days from receiving date. As you haven't contacted us during this term and it hass passed already, the return of goods cannot be accepted anymore. Please don't hesitate to contact us, if you are in need of spare part. Our agents are always ready to help you to find the right spare part by using the detailed data of your car. Also we would like to inform you that we provide a Safe order option for our customers, that extends return period. If there is anything else how we can help you, please inform us. Best regards, Autodoc team

Posted 5 years ago

“I wish I had read the reviews first. This company sent me the wrong part for my car, which I didn't realize until it was in the garage - I therefore had no choice but to pay the mechanic for extra parts. I didn't think it would be an issue getting a refund, because this was a clear mistake by Autodoc - apparently, though, this is just the beginning of this company's appalling customer service. This seems to be quite a common story from their customers. When I explained the situation and asked them to arrange for collection of the parts, they sent a generic return form, stating the reason as "incorrectly ordered", and told me they would consider my refund after I returned the goods - AT MY OWN EXPENSE. Bearing in mind that this is a 5kg parcel, going to Germany, it would end up costing me almost as much as the refund. This has gone on and on now, with them repeating the same copy and paste response over and over, and continuing, for some reason, to ask my VIN, even though my car is now fixed. So I did, yet even after I gave them the VIN, they simply reverted to their copy-paste refund "policy". It has become very clear to me now that they have no intention of making any effort to rectify their mistake, and I'm afraid I have just lost my money with them - I believe that to return the goods would be a waste of even more. So, now I am stuck with brake discs, for who-knows what type of car, and £40 lighter in the pocket - thanks to Autodoc. I have therefore referred them to the EU's Online Dispute Resolution service.”

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Posted 5 years ago

Dear customer! Thank you for your feedback. We are very sorry that you had a such experience with our store. Your case has been transfered to the quality control service and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 4 years ago

“perfect parts perfect delivery and friendly staff very helpful highly recommnded”

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Posted 5 years ago

“excellent service, delivery on time”

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Posted 5 years ago

“Parts has no even legal guarantee. They just take your money and doesn't care after that. This company doesn't have customer service, only always different person to sending copy-paste mail.”

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Posted 5 years ago

Dear customer, Thank you for your feedback. We would like to sincerely apologize for inconvenience caused by the purchase of our products. The cases of installed parts can only be considered by manufacturer. Only the manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Unfortunately, the decision making may take up to few months and we cannot impact its terms and result. The decision is made by manufacturer. We help our customers prepare all related documents to speed up the process and to increase chances of successful warranty. Please accept our sincere apologies for the inconvenience. We are currently checking the information about your warranty case. We would be very happy to be more helpful for you and change your opinion about our service. Best regards, Autodoc team

Posted 5 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, Thank you”

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Posted 5 years ago

“today I have put KV Switches, control bow (cruises control) and everything is working properly ,, thank you”

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Posted 5 years ago

“I have ordered from this company on 2 occasions and both times I have been fully satisfied. The prices are very competitive and the items are genuine, good quality brands (often OE/OEM). Delivery was 8 days from ordering on the first occasion and 3 days on the second, which I think is most acceptable. The items I ordered (tensioner, pulleys & fan clutch) are not LHD or RHD specific- some reviewers comment on problems with LHD/RHD items. The tracking website which the company provides with its invoices can sometimes be a little slow at updating but only by a day or so. A bonus, in the present climate, is that the company seems (from my limited experience) only to use cardboard and paper for packing which provides perfectly good protection for the items and avoids the use of plastics.”

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Posted 5 years ago

“They make their money by scamming people. They send you wrong parts, and you have to pay to return it. Customer service is non existing. By far the worst experience I have ever had. This is the 3ed day and they still haven’t been able to help me. There is of cause not a number you can call. Only email and a completely useless chat, where you get kicked off, and then you get a new person , where you start all over again. By now I have 34 emails, spend 5 hours on the chat speaking to 7 different people, 3 days later still no solution. Not even close.”

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Posted 5 years ago

Dear Customer, Thank you for your review. We really regret your bad experience. We remind you that searching using license plate or car data cannot guarantee 100% compatibility, because different types of car parts with different specifications can be fitted to the vehicle and due to changes made by the manufacturer over the years. The description of goods contains OE numbers for comparison. It is always advisable to check compatibility using the VIN number with help of our support team, which is always at your disposal. We were glad to find a solution for your case and we will be happy to see you again among our clients and to change your opinion about our service. Best regards, Autodoc Team

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered break parts. Nipparts Discs and pads for a yaris and recived incompatible parts from another manufacturer. Without ever contacting me or asking if it was OK to switch manufacturers. Also found out that the pads on their site were not compatible with my car even though the website claims that they are”

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Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 4 years ago

“This is an evidence-based and experience-based review. I live in Trinidad and I placed an order, number 23931878, valued ₤ 753.18 on 7-Oct-2019. The order was supposed to be shipped in 2 parcel shipments but on 22-Oct-2019 when I noticed on DHL website that one of the parcels was recalled by Autodoc company for undisclosed reason and the second one still with DHL Berlin, I contacted Autodoc company to cancel the entire order and advised the Live Chat agent to recall the other parcel since one was already returned. This makes perfect sense for anybody since I do not know the exact contents in each of the parcels, for I may get parts for one side of the vehicle and not for the other side. The Live Chat agent agreed to credit card refund of my money. On 24-Oct-2019, when I noticed in my online bank statement that only ₤ 284.31 was refunded by Autodoc into my credit card account, I contacted through Live Chat agent again to seek further clarification. The agent LIED to say the other parcel had been shipped already and it was the reason why only part of the payment was refunded. I immediately checked the DHL website on that day 24-Oct-2019 for verification and discovered what probably went wrong with the recalled parcel. The DHL put this note on the tracking information: “Th, 24.10.2019 13:30 BZ 64, Kleyerstr. 11, 64295 Darmstadt, Germany - The SLIGHTLY DAMAGED shipment is being repackaged” as can be viewed on the DHL website by tracking number CJ605706180DE Upon this finding, I contacted Autodoc again on the same day and decline to accept DAMAGED GOOD whatsoever and re-advise the agent to recall this parcel while still in Germany just as they recalled the first for undisclosed reason. This agent also LIED claiming it is their company’s policy not to recall any item once out of their warehouse until the purchaser (customer) refuse the delivery and return it to them, ignoring the fact that the same company’s policy unilaterally recalled the first parcel without giving me reason up to this day. By this statement, this agent became adamant that no further money will be refunded to me until I refuse the delivery and shipped back the parcel to them. It means in Trinidad that what these unreasonable agents keep asking me to do is, “go and pay customs taxes first on the damaged goods sent and ship it back to us at my expense”. What a cruel and frustrating way to defraud people of their money. I rejected this order two days prior to its damaged condition notification by DHL, I rejected it on the day of the DHL notification, Autodoc has been trying to force these damaged goods on me and still withholding my refund UNLAWFULLY”

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Posted 5 years ago

Dear Customer, Thank you for your feedback. Please accept our apologies for the issue occurred with your order. Your case has been transferred to the quality control department and will be considered as soon as possible. Best Regards, Autodoc Team

Posted 5 years ago

“Ordered a headlight for a Corsa which has a distorted casing and doesnt fit right. I cant get hold of anyone from autodoc and no response from the email i sent.”

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Posted 5 years ago

Dear Customer, Thank you for your feedback. We are sorry for the issue with the part. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 5 years ago

“everything was good, delivery in time, good products quality”

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Posted 5 years ago

“The worse company ever! I order 4 tyers and came just 2 ! They don't want to send the rest of tyers because I open a dispute in paypal! Very bad costumer service”

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Posted 5 years ago

Dear Valentin Mihai, Thank you for your feedback. We are very sorry for the inconvenience and misunderstanding that took place. We always try our best to provide our customers with the best prices and service. We are currently solving the issue and hope to change your opinion about our customer service. Best Regards, Autodoc Team

Posted 5 years ago

“Ordered a part and even checked with the online live helper. Wrong part delivered and it has cost me to return it and they will only issue a credit note. Better buying for the UK. Be careful as even if it isn't your fault they are going to make it difficult. The part sent was actually cheaper in the UK. Not great advice even at the point of sale also and all details supplied for make and model also.”

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Posted 5 years ago

Dear David R, Thank you for your feedback. We are very sorry for the inconvenience. We hope that issue is solved already. We will be glad to see you among our clients and to be helpful for you. Best Regards, Autodoc Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews