AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orderd 7 days ago didn't get sent out till yesterday with gls, checking tracking and still saying that the parcel is in tranit, first time for me to order from autodoc and the last aswell”

Helpful Report

Posted 3 years ago

Dear Dilwyn Williams, Thank you for your feedback. Please note that processing of your order took more time due to compatibility check. We've contacted you several times to confirm all the details of the order and we couldn't dispatch it without receiving your reply. We hope you will appreciate the quality of parts and change your opinion about our service. If there is anything we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 3 years ago

“Be aware! .co.uk address but my order shipped from Germany. Bought a battery that was shown in stock expecting delivery in a couple of days, chased after 2 weeks told that it had been damaged in transport and wouldn't be delivered. Almost a month later and multiple emails they are still refusing to refund. Now pursuing refund via credit card company. In their response to this review on Trustpilot they say contact us as if it's the first they have heard of it! Whilst by email they say "At this stage the application is under investigation at transport company. This procedure may last 2 - 8 weeks (from 26/02/2021). As soon as we receive a reply, we will inform you of the results." Up to 8 Weeks to inform me of the results of what they told me on the 26th! still no mention of refund! Thankfully I am protected by buying via a credit rather than debit card. Stay well clear of this lot!”

Helpful Report

Posted 3 years ago

Dear Greg, We bring our sincerest apologies for the inconveniences caused. Kindly be informed that the issue occurred from the delivery company side and we do our best to solve the matter in the shortest terms. Please note that our manager in charge will contact you with a more precise update on your request in the nearest time. Best regards, Autodoc team

Posted 3 years ago

“Great prices and service, genuine parts, prompt delivery, what more could you ask for! Thanks you very much guys, and will definitely recommend you, and will buy from you again. Cheers!”

Helpful Report

Posted 3 years ago

Dear Mikey, Thank you for your pleasant review. It is our goal to provide our customers with the best experience. Always glad to be of service to you. Best regards, Autodoc team

Posted 3 years ago

“I don't know what happened to my previous post. Delivery took longer than I expected, however the parts were well priced and came in a perfect condition. I saved a lot of money with this company and I am very thankful.”

Helpful Report

Posted 3 years ago

“Nothing more to add. Recommended! Great service and stuff!”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for your 5 star review! We will be happy to see you among our clients again! Best regards, Autodoc team

Posted 3 years ago

“Delay in deliveries !!! quality parts +)”

Helpful Report

Posted 3 years ago

Dear Saloma, Thank you for your great and emotional feedback! We're glad to know that our efforts are noticed. It is extremely important to us. We look forward to seeing you in our online store. Best regards, Autodoc team

Posted 3 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 3 years ago

“Delivery took longer than I expected, but the parts were well priced and came in a perfect condition. Overall good experience, saved a lot of money with them.”

Helpful Report

Posted 3 years ago

Dear Bonnie, Thank you for taking time to leave a review of our company. Have a nice day! Best regards, Autodoc team

Posted 3 years ago

“Muy buena calidad. Gracias amigos )”

Helpful Report

Posted 3 years ago

“Is a reputable company, spare parts arrive quickly and well packaged.”

Helpful Report

Posted 3 years ago

“Very helpful full and amazing prices 100% . thanks”

Helpful Report

Posted 3 years ago

“Very helpful full and amazing prices 100% . thanks )”

Helpful Report

Posted 3 years ago

“great prices to UK from Germany for my Mercedes 90s parts no longer available in any UK dealers”

Helpful Report

Posted 3 years ago

Dear E.Dunn, Thank you for reviewing our store! Glad to see you satisfied with your purchases. Best regards, Autodoc team

Posted 3 years ago

“Reliable online store, all parts fit perfectly at a reasonable price. thanks the big company Autodoc”

Helpful Report

Posted 3 years ago

Dear Francisco Fernando, Thank you for such a nice review! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 3 years ago

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 3 years ago

“I have purchased parts from this site several times and have always enjoyed it. Delivery times are acceptable, favorable prices.”

Helpful Report

Posted 3 years ago

Dear Ludovico, Please, accept our gratitude for your feedback and attention to our work. We are happy to know that you have a positive experience of cooperation with us. We wish you good luck on any road. Best regards, Autodoc team

Posted 3 years ago

“Il mio primo acquisto presso questa azienda è andato bene. Ricambi sono arrivati nei tempi giusti, imballati bene. I prezzi sono convenienti.”

Helpful Report

Posted 3 years ago

Salve, Gentile Sig.Luca Bordin. Ringraziamo per il tempo che ci ha dedicato scrivendo la recensione. La Sua soddisfazione per noi è molto importante. Rimaniamo sempre al Suo servizio. Cordiali Saluti AutoDoc Team

Posted 3 years ago

“Buyer beware, would not recommend ! Placed an order, waited weeks for the items to be sent, tracking showed the parcel never left Germany - ended up cancelling and gaining refund, now being constantly emailed/called to say the item was delivered... threatening legal action ! not sure on the scam but would not buy from this company...”

Helpful Report

Posted 3 years ago

Dear Mr Rye, Please note that we have received the confirmation from the GLS that the package has been delivered (you're welcome to check the tracking history yourself). Besides, a full order amount refund has been already issued to your bank account. As you're claiming you have not got anything, we have to provide the delivery company with a proof of it in the form of the document signed by you. Otherwise, the parcel is considered delivered to you. Kindly be informed that our department in charge will contact you shortly. Best regards, Autodoc team

Posted 3 years ago

“Apart for waiting for the parts to arrive, they actually have a very good selection of reputable brands. The parts themselves are of high quality. And the price is lower compared to other UK companies.”

Helpful Report

Posted 3 years ago

Dear Tommi, We really appreciate you taking the time to leave us a 5 star review, thank you! Best regards, Autodoc team

Posted 3 years ago

“Reliable online store, at the beginning of cooperation with the store there were some minor misunderstandings, but they were quickly resolved. All the best, keep it up”

Helpful Report

Posted 3 years ago

Dear Ahmed, Thank you for taking the time to write a review. We are glad that you are satisfied and thank you for your cooperation. Best regards, Autodoc team

Posted 3 years ago

AUTODOC is rated 4.1 based on 1,095 reviews