AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality parts. Only criticism would be to offer faster delivery on a more expensive postage service, I haven't found.”

Helpful Report

Posted 4 years ago

“I placed my order before realizing the parts would be shipped from Germany... however the parts were cheaper than elsewhere and arrived in 6 days. Will use again.”

Helpful Report

Posted 4 years ago

“I have regularly ordered from Autodoc over the last few years. Compatibility check is always a must to ensure the parts will fit my car. The parts are great, high quality and reliable. Considered knocking one star off because the delivery can be painfully slow up to 2 weeks at times (maybe it is just because I am used to next day delivery). However, I tend to order in plenty of time and now I expect the slow delivery it is (slightly) less painful.”

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Posted 4 years ago

“Why do they use the web address autodoc.co.uk they are NOT in the UK but give the impression they are. They even state Customer Services business hours for the UK at the bottom of the page, no mention of Germany. Is this just to trick people so they think they will receive the parts in a reasnable time and not have to wait over a week?”

Helpful Report

Posted 4 years ago

Dear Mark, Thank you for your review. We are located in Germany and we sell car parts all over the world. Our aim is to provide our customers with the highest-quality car parts at fair prices so they can enjoy their cars and keep them in top condition. We have translated our website into different languages for convenience of our customers, because it is always easier to understand mother tongue. We are sad to be judged for that and to receive such a low rating from you. Nowadays you can find a lot of companies, who also work worldwide and have websites with .it, co.uk, .fr etc. name and without headquarter in a country. We have over 2 million regular customers who find our service useful. And we keep working hard to supply the necessary parts at the best prices. If there is anything we can do for you, don't hesitate to contact us. We are always ready to assist you. Best regards, Autodoc team

Posted 4 years ago

“Great service. Fast delivery and a price which was several pounds cheaper than other companies I looked at. Would use again.”

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Posted 4 years ago

“Seeing all the negative comments about this company I was understandable nervous about using them. I needed a part for a Japanese car built in a factory in India and couldn't find one anywhere in the UK so I had to take a chance. I'm happy to say I was pleasantly surprised, delivery took about 5 days (which I thought was acceptable from Germany to the UK), the part was from an EU manufacturer (Holland) not some cheap copy part. It fitted, it worked, what more could anyone ask. Thanks Autodoc”

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Posted 4 years ago

“Delivery time was quite long as parts come from Germany. Would be 5 stars if it not for delivery date.”

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Posted 4 years ago

“The parts you get are well packaged and delivery is quite fast. Autodoc is easy to use, you have a great choice of brands that you can filter through so you find that 1 part you're after. I would recommend Autodoc to anyone looking to save some money on parts.”

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Posted 4 years ago

“Fast delivery as always, great deals. Highly recommend to anyone who's fed up with limited choices in local car parts shops.”

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Posted 4 years ago

Dear customer, Thanks a lot for taking the time to review our service. We’re really pleased that you would recommend us, and we really appreciate your feedback. Best regards, Autodoc team

Posted 4 years ago

“Very pleased that items are supplied as ordered and at a good price. Items aren't quick to arrive - normally about a week for me - but it isn't a problem for me as I haven't been in urgent need for the components.”

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Posted 4 years ago

Dear customer, Thank you for your nice review! It's great to know you are satisfied with your order. Please continue following our offers! Best regards, Autodoc team

Posted 4 years ago

“Great website, easy to find what I needed. Delivered exactly what was ordered. Shipping costs to Australia detailed from the start. Highly recommended to anyone looking for parts online at good price.”

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Posted 4 years ago

Dear customer, Thank you for your review. Glad to be of service! Best regards, Autodoc team

Posted 4 years ago

“Worst company ever waiting for me parcel 14 days and finally today i will cancel my order and refuse received the parcel. Order number 37603400 . Better pay little more for your parts but and you received on time. Not recommend”

Helpful Report

Posted 4 years ago

Dear customer, Thanks for leaving us a review. We are extremely sorry for the delay in delivery of the product. Тhere were several unexpected circumstances that impeded the delivery of the service on time. We have forwarded your comment to our service quality department. They will review your case shortly. Best regards, Autodoc team

Posted 4 years ago

“Great products delivered on time excellent service received”

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Posted 4 years ago

Dear customer, Thank you for your feedback! It's great to see you satisfied. Best regards, Autodoc team

Posted 4 years ago

“Had to return part due to error on my part. Email enquires were dealt with quickly and very helpful. Refund received within acceptable time scale.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for sharing your experience and for your loyalty. We will be happy to see you among our clients again. Best regards, Autodoc team

Posted 4 years ago

“I concluded that the price / quality ratio in comparison with others wins and always comes on time. So guys, whenever you are looking for parts for your car, I mean any parts, check autodoc first. Will definitely buy again.”

Helpful Report

Posted 4 years ago

Dear Robert, Thank you for your positive feedback. We are glad that you are satisfied and thank you for your cooperation. Best regards, Autodoc team

Posted 4 years ago

“Got prepared for my MOT. Thank you for the prices guys”

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Posted 4 years ago

Dear customer, Thank you for your review! We are glad to be useful for you. Best regards, Autodoc team

Posted 4 years ago

“Ordered parts for my Golf more than week ago - 2020-10-14. Order is still not shipped. "Waiting for collection by the transport company" since Monday. Customer support promising to ship "today or latest tomorrow" since this Monday but nothing is happening. ... Well, finally almost delivered (expected tomorrow). Thanks to support team from autodoc.co.uk. I hope that it was just a temporary problem and Autodoc will recover eventually. And just an advice for on-site customer support - it's better to describe the real situation to customer, even if this situation is not good rather than provide fancy reasons”

Helpful Report

Posted 4 years ago

Dear Aleks, Thanks for your you review. We are very sorry to have any difficulties with shipping. We have been getting an enormous amount of orders, and it has been a terrible time to service them with equal priority every time. Therefore, the delay occurred. Your case has been referred to the appropriate department and will be reviewed shortly. Best regards, Autodoc team

Posted 4 years ago

“I have ordered a spare part for my Golf and it arrived earlier than expected. Now fitted to the car and everything works well again. Hopefully my baby has many, many years of travel ahead with the new clutch. I also recommend checking with the original part number that the part really fits. Cheers.”

Helpful Report

Posted 4 years ago

Dear customer, We thank you very much for your order, and we really appreciate you taking the time to review our service. Punctuality is extremely important to us, so it's brilliant that your spare part arrived on time. Best regards, Autodoc team

Posted 4 years ago

“The gas struts for my Subaru, were easily fitted and are working fine. Chat service was useful and in time”

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Posted 4 years ago

Dear customer, It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review! Best regards, Autodoc team

Posted 4 years ago

“The gas struts for my Subaru, were easily fitted and are working fine. Chat service was useful and in time”

Helpful Report

Posted 4 years ago

Dear customer, It's great to know that you were pleased with our service, and we would like to take this opportunity to thank you for taking the time to write a review! Best regards, Autodoc team

Posted 4 years ago

AUTODOC is rated 4.1 based on 1,095 reviews