Name: AUTODOC
Rating: 4.10

“I had to return fuel filter, because my mechanician decided to not change it this time. I completed the form on the website. I thought it will take a lot of I time. Within same day I received email with details about return. Good support service.”

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Posted 5 years ago

“2nd time buying from this online store. Order date 3rd of october (all items i bought were in stock) still now...my order has gone to assembly line then to dispatch then to assembly line. TOTTALY unprofessional. They are claiming there is no direct contact between customer service and warehouse and every single day they were telling today your order will be dispatched and you will receive your tracking number. I paid around 800euros and they are lying to me EVERY SINGLE DAY. I dont recommend it at all!”

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Posted 5 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 4 years ago

“Excellent communication and fast delivery to the UK. Many thanks.”

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Posted 5 years ago

“I sent back the master cylinder, because it was broken, it had been over 2 months already, and I received a response through many other nonsense emails, asking for a second invoice, like that I have to receive an invoice for disassemble and one for mounting. I gave them everything they asked for, but this stupidity I have never heard. I called a bmw main dealer and asked them for a repair, no matter how many times they disassemble a piece and put it back, how many invoice they make, and they answered me, JUST ONE. I thought they were professional, but they come with all sorts of embarrassing reasons, just don't pay for the broken piece. I tried to get in touch with them by phone, but I have not succeeded so far. they have pretty good prices, but I prefer to pay more! but when I have a problem, I know I have with whom to solve it. I do not recommend their system for solving anyone's problems. they are the worst I have ever encountered. Everywhere in the world different parts of millions of companies are delivered, these days as if they do. so I can't say that they are more special. Only when you have a problem do you realize the professionalism they have or do not have. for me the ones from the autodoc germany do not have it.”

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Posted 5 years ago

Dear Dorin Gabrian, Thank you for your feedback. We would like to sincerely apologize in advance for any inconvenience caused by the purchase of our products. We currently investigate your case to find the best solution for you. Best Regards, Autodoc Team

Posted 5 years ago

“The correct items were delivered within a week. I have used Autodoc on numerous occasions and have never experienced a delivery time of more than a week or received incorrect items.”

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Posted 5 years ago

“It was easy to select spare parts as you can type OEM numbers and choose the spare part according to your needs. Prices are good, and usually much cheaper then from other shops.”

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Posted 5 years ago

“Guys from support were very helpful. I made a lot of questions and received answers to all of them. Parts and prices are good, too.”

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Posted 5 years ago

“I've made a purchase in Autodoc 2 weeks ago. The goods arrived with 1 day delay. But the quality and price was good. My garage asked me to pay double price for the same parts.”

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Posted 5 years ago

“Order: 22913044 and 23058776 Ordered an air mass meter. A few days later it arrived. It was immediately clear that this was not a new one. Under the grease and scratches. I called customer service, I get a poor English speaking man on the line, it is clear that you are not calling with a Dutch call center but with one from India. He says that I have to order a new one. Unbelievable, I want a good product that I'd paid for, not this mess! I had to send an email with photos. The photos clearly showed that the product is not new. But in response I get back: Dear .......... Bo, According to provided pictures the part is new and it has damages. Kind regards, James Odorherty I'd called with Germany just to get this right. ****UPDATE**** A thousand apologies from Autodoc after writing the first review. They called me 5 times the same day, also with the request if I might want to change my review. They immediately sent another one last Wednesday, and it arrived today on Monday. But ... zero stars if it's up to me, today I received a second-hand air mass meter for the second time !!! What a pain in the b..., I really thought this was a professional company. Another complaint, now this was the answer; Dear .......... Bo, Thank you for choosing our online shop. There are no traces of installation (new parts) - there are only traces of production and transportation, it can be safely mounted. In case you need any help feel free to contact us on our email, and we will help you. Have a nice evening. Kind regards, Alex Robins, Autodoc GmbH - For the sake of clarity, both sensors are damaged, they both have carbon residue on the sensors and are therefore used. For sensitive parts such as this one, fat and other residue is out of the question, but both were covered with this sh... Yes right, traces of production... I went to the Ford garage with both sensors to confirm my suspicion, Ford found the quality laughable and shocking. Both sensors were installed to make sure and they immediately caused a malfunction on the dash. The customer service of Autodoc is worthless and wants to dismiss you with a standard message, such a message is simply offensive. I want a good unused sensor, it can't be that hard!!!!”

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Posted 5 years ago

Dear Bo! Thank you for your feedback! We are sad to know that you are not satisfied with our services. We did our best to provide you with best service and solutions. The both times we sent you the new spare parts, that have never been used before. We are sorry that you are not satisfied with the quality of the spare parts received. We have more than million items in our catalogue, from the lowest price to the spare parts of the famous brands. You can choose any product that will satisfy all of your needs. If you need our help to find required spare parts, do not hesitate to contact us. We will be glad to find the best parts for your car! We would be happy to see you among our clients again! Best Regards, Autodoc Team

Posted 5 years ago

“Stole £10 from me - Lied about what they have in stock! I ordered £261.58 worth of suspension parts for my car. They sent 2 coil springs of a cheaper brand (bringing order total to only £251.68) thereby OVERCHARGING me £10 for this and NEVER told me about (ILLEGAL). Their website said they had the item in stock when ordered and still claims it's in stock (FALSE ADVERTISING). Deceitful company. Customer service pathetic, no apology or willingness to rectify the situation whatsoever from them. Wouldn't shop with them again. I'll be taking this matter further.”

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Posted 5 years ago

Dear Padraig, Thank you for your feedback! We are sorry about the inconvenience with your recent purchase. We did our best to find solution, that would be acceptable for you. We would be glad to change your opinion about our company and be helpful for you in future! Best Regards, Autodoc Team

Posted 5 years ago

“FALSE advertising! They lie about what they have in stock! I ordered about £300 of suspension carts for my car. They sent 2 coil springs of a different (cheaper) brand because they didn't have the 2 I ordered in stock - despite the fact that their website said they were in stock when I ordered. They did this without asking me if it was ok! At the time of complaining to them today, the website STILL says the part is in stock! Deceitful company seems to be very poorly run. Customer service was pathetic, no apology whatsoever from them. Be careful. I would clarify that they have everything in stock or they same may happen to you. I wouldn't shop with them again. There are far better companies out there to shop from.”

Helpful Report

Posted 5 years ago

Dear Padraig, Thank you for your feedback! We are sorry about the inconvenience with your recent purchase. We did our best to find solution, that would be acceptable for you. We would be glad to change your opinion about our company and be helpful for you in future! Best Regards, Autodoc Team

Posted 5 years ago

“THIS IS THE WORST PURCHASING EXPERIENCE I HAVE EVER HAD, AFTER A MONTH WAITING FOR THE CAR PIECE THAT I URGENTLY NEEDED I RECEIVE A CALL FROM THE PACKAGE COMPANY SAYING THAT THEY LOST MY PACKAGE, I HAVE BEEN BEHIND AUTODOC FOR A MONTH NOW (2 MONTHS SINCE I MADE MY ORDER) IN ORDER TO GET THE PRODUCT THAT I PAID IN ADVANCE FOR. CUSTOMER SERVICE IS EXTREMELY BAD, THEY PROVIDE NO ANSWER, THEY DON'T ALLOW YOU TO SPEAK TO ANY SUPERVISOR, AND THEY JUST STRAIGHT UP HANG UP ON YOU WHEN THEY FEEL LIKE IT. DO NOT BUY ANYTHING FROM THEM, IS BASICALLY A SCAM OPERATION IN CONJUNCTION WITH GSL, THEY WILL LOSE YOUR PACKAGE AND THEN JUST PING PONG THE CUSTOMER BETWEEN THE TWO COMPANIES UNTIL YOU GET TIRED AND LOSE YOUR HARD EARNED MONEY”

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Posted 5 years ago

“Yep..bad merchant. Should've read reviews beforehand. Ordered rear shocks for nissan, was sent wrong brand and both different types ( one is stiff and the other quite easy to press ) with different product numbers etched on them. How could one go so wrong? Would avoid in future and certainly not recommend to anyone. Thank you autodoc ..but no thanks”

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Posted 5 years ago

“Easy to search on the website and the range of products is huge. Shipping was fast, so I'm totally satisfied.”

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Posted 5 years ago

“Very helpful staff, prices competitive, perfect in fact. I recommend this place and I will buy again!”

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Posted 5 years ago

“Good service, great quality of parts! Thanx to support team, guys were very helpful!”

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Posted 5 years ago

“I have bought several times from Autodoc. Delivery time is little bit longer then I want, but it worth it. I saved a lot money using this company, and if you compare their prices and dealer's you can see a very big difference. To avoid any mistakes, I always check my orders according VIN number with their support team, and till this time nothing wrong heppened. I will recommend it to all my friends.”

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Posted 5 years ago

“I see a lot of bad reviews here, I disagree. I have been ordering from autodoc for about 2 years now. Stuff like cheap ridex brake pads and rotors all the way to brembo brake pads and rotors. Autodoc is perfect if you know and understand your car. If your car has brake pad wear sensors and you order pads without sensors, than you clearly didnt read the specification. Also engine oil quality and filters are realy good. Last time i received rotors that eere too big in diameter. Imessaged them through the app showing a photo of the original and the one i orderd. They apologized and i got a label from them to send it back, COMPLETELY FREE. And i immediatley received my refund. THEY ARE NOT SCAMMERS AND SELL ORIGINAL PARTS What i would really be careful with are stuff like timing belts, clutch pumps etc These are expensive parts and some are different sizes. I would not order these through autodoc without beeing too sure.”

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Posted 5 years ago

“I ordered a valve trough their app on which I went through the car selecting process for my car. Exact year, make, model, engine. There was only one option for the valve that came up, which I chose. They sent me a different one. When I complained, they told me to pay for the return shipping (which is as much as the total cost of the item) and blamed me that I did not check with the customer service that the item will fit. Isn't this is what the before mentioned process is for? Customer service is trained to shake all complaints off, they would not waive the shipping fee even if this was their fault. Bad database on car parts, even worse customer service. I would not recommend, unless you want to get ripped off.”

Helpful Report

Posted 5 years ago

Dear Balint, Thank you for your feedback. We confirm that the search by license or car details can’t guarantee the compatibility. Differences in spare parts could be in a trim levels. Every car model has few different trim levels from manufacturer. For example for manual and automatic gear boxes you need to have different front coil springs, because automatic is heavier, but cars look identical. Brake Pads could have differences because of the brake disc size. The most frequently example: Mercedes, Citroen, Peugeot use few manufacturers for the brake system (BOSCH, BREMBO, TRW and ATE), for the same vehicle model and correct spare part could be found after checking which system you have. VOLVO uses different coil springs/shock absorbers for the same model and the code they put in the frame number, not even in the VIN code. System doesn't know what kind of gear box you have or what kind of trim level or what is exactly your disc size. It offers what could be compatible for this model in overall. There are no website/system which could guarantee for 100% compatibility only according to the car details. The vehicle is a complex mechanism that physically can not be the same to each other, due to modifications, improvements, etc. Best Regards, Autodoc Team

Posted 5 years ago

“EXPERIENCIA MALISIMA DE ATENCION AL CLIENTE. EL ENVIO LLEGO TARDE. UNA PIEZA NO LLEGO. OTRA LLEGO GOLPEADA. VENGA A CRUZARME EMAILS CON ELLAS. SON TODO CHICAS, Y CADA VEZ TE RESPONDE UNA DIFERENTE, QUE NO SE HA LEIDO LA CONVERSACION. HORRIBLE. NO SE LO RECOMIENDO A NADIE. Y AUN NO HA ACABADO LA COSA. SIGO LUCHANDO CON ELLOS. ES MAS FACIL DARSE DE BAJA DE VODAFONE QUE TRATAR CON ESTA GENTUZA. !!!!”

Helpful Report

Posted 5 years ago

Dear Stuart! Thank you for your feedback! We are sorry to hear that you are not satisfied with the level of service received. To enable us to investigate the concerns you mentioned, could we please ask you to provide your order number. Provided number is incorrect. Best Regards, Autodoc Team

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews