AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price for everything and fast shipping”

Helpful Report

Posted 5 years ago

“great price for amazing quality you need to check with the mechanic the part you need and buy Safe order, so the return will be painless!”

Helpful Report

Posted 5 years ago

“Orderd headlights for Alfa mito. Fitted and took for Mot. Found out they were for Lhd. No option on website to order Lhd or Rhd Would not refund because they had been fitted. Told it was my fault for ordering Lhd lights for Rhd Could not send exchange as do not stock for Rhd. They make out the are U.K based with a U.k website and charging in pounds.”

Helpful Report

Posted 5 years ago

“Used the provided tools on the website to identify the parts required. It came up saying it was a match for my vehicle. Parts took 10 days to arrive. Started to fit m to find the items (brake discs) were in fact incorrect and were for the newer model of my car. Contacted them to told the error was my fault as I should have spoken to a member of staff to confirm it was the correct part, who would’ve no doubt used the same computer system with the error on it. And also because I had attempted to fit they could not accept the return. They will not admit to any liability for the error on their website and keep saying I should have checked with them. I DID WITH THEIR ONLINE PARTS CHECKER SERVICE!!! If it can’t be trusted according to them then why do they allow its use?? Extremely poor costumer service. They have mis-sold me an item and are refusing to do anything to help sort it out, except expect me to order more from them. Absolute joke of a company and should be avoided at all costs. I should have just stuck to eurocarparts like normal instead of trying to save £40 as it’s now cost me a damn site more to order again somewhere else and now I’m stuck with these brand new discs I can’t do anything with.”

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Posted 5 years ago

“awesome! Highly recommend!”

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Posted 5 years ago

“Great stuff, i have received exactly as they suppose to be , very happy,”

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Posted 5 years ago

“Competitive pricing, good quality product straightforward website and efficient delivery”

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Posted 5 years ago

“I will recommnd them! Good quality of the parts and i will order here!”

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Posted 5 years ago

“Avoid using this group of companies trading under 'onlinecarparts' Based out of Germany despite the web addresses being .co.uk Sent through a 'branded' item in a dirty, oily bubble wrap bag with no manufacture markings on it at all, but claimed it was still the 'branded' item.... Even after having paid extra for their 'safe return' option, once items were returned to them, they have only refunded the item value, they have refused to refund the VAT that was paid originally on the goods.... Be very aware of using this fraudsters....”

Helpful Report

Posted 5 years ago

Dear Customer! Thank you for contacting us! Unfortunately, we cannot find the order, using the order number, you have provided us. We would kindly ask you to doublecheck it. Best Regards, Autodoc Team

Posted 5 years ago

“Avoid using this group of companies trading under 'onlinecarparts' Sent through and 'branded' item in a dirty, oily bubble wrap bag with no manufacture markings on it at all, but claimed it was still the 'branded' item.... Even after having paid extra for their 'safe return' option, once items were returned to them, they have only refunded the item value, they have refused to refund the VAT that was paid originally on the goods.... Be very aware of using this fraudsters....”

Helpful Report

Posted 5 years ago

“I ordered ignition coils for my car was working fine delivery wasnt too long but after not long the coils failed then after giving them all the relevant information they have asked for I have now been waiting over a month for a response I've been told different things from different people I have spoken to regarding what's happening so in short if you have any problems they are useless at dealing with things when things go wrong”

Helpful Report

Posted 5 years ago

Dear Mr. Danny! Thank you for your feedback! We are sorry to hear your issues have yet to be addressed and would be glad to look into this for you if you could provide an order number via email so we can use to look up your account. Best Regards, Autodoc Team

Posted 5 years ago

“good service, amazing quality of the parts”

Helpful Report

Posted 5 years ago

“vero good service. I will use this company again.”

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Posted 5 years ago

“by mistake ordered the incorrect part. the return was easy and i didn't have to pay anything , because of the Safe order i have bought. My advice to everyone. Buy this safe order thing and it will be the easiest return in your life. Thank you autodoc.”

Helpful Report

Posted 5 years ago

“well-organased customer support, very helpful. The delivery time is good. I will recommend.”

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Posted 5 years ago

“i have recieved a good service and quality parts for a good price. you can buy from them it is pure satisfaction!”

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Posted 5 years ago

“good, im satisfied”

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Posted 5 years ago

“had to wait for 1 more day, because the part i ordered was damaged. recieved the part with a small delay, but still in perfect condition, good quality and I am your new happy customer!”

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Posted 5 years ago

“Excellent company to deal with, would recommend to anyone.”

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Posted 5 years ago

“i was very satisfied with the parts. Thank you for the service.”

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Posted 5 years ago

AUTODOC is rated 4.1 based on 1,095 reviews