AUTODOC Reviews

Name: AUTODOC
Rating: 4.10

4.1 Rating 1,095 Reviews

79 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.1

Based on 1,095 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 24th September 2024

John Burton

AUTODOC 5 star review on 23rd September 2024

Mr S

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Zatanga Janica

ANDREI BALAZSI

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the customer support politely answered all my questions and the parts were well-packed and good quality”

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Posted 5 years ago

“this is a good company, i really trust them, the parts reach me in 5 days after dispatching always in a good condition”

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Posted 5 years ago

“All i can say is don't bother using them. More hassle than it's worth. Especially if you need to return an item. Buy from a UK based supplier.”

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Posted 5 years ago

“They rip me of my money and deliver an empty box”

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Posted 5 years ago

“For god sake don't use this company. Don't be taken in by .co.uk, its German company. They will take your order very quickly and payment to, but don't expect anything quickly in return. Have ended up having to cancel my order again for the second time. Lets hope I learn this time.”

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Posted 5 years ago

“they have a hige stock of parts, so you can choose anything with different prices and quality. the Customer Support is usually polite and you recieve the answers in an hour. Highly recommend!”

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Posted 5 years ago

“They have a hige stock of parts, so you can choose anything with different prices and quality. the Customer Support is usually polite and you recieve the answers in an hour. Highly recommend!”

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Posted 5 years ago

“Update to my previous review. Needed to return the part, everything was fast and easy. Advice: buy a safe order, so you can return it for free and easily”

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Posted 5 years ago

“I found suitable car parts only from Autodoc. Thank you for the best range of products. You got me, a regular customer 👍”

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Posted 5 years ago

“I found suitable car parts only from Autodoc. Thank you for the best range of products. You got me, a regular customer 👍”

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Posted 5 years ago

“Prices and customer service are on a high level! Strongly recommend!”

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Posted 5 years ago

“The shock absorbers fitted perfectly, the quality and the service is excellent!”

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Posted 5 years ago

“absolutely satisfied , would recommend”

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Posted 5 years ago

“efficient service, excellent company, great quality, you can buy without hesitation.”

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Posted 5 years ago

“I bought several times in several places, but this company is the best”

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Posted 5 years ago

“I ordered parts for my grandfather, he has a rover, the quality of parts and delivery turned out to be quite good, I liked it, the work of the caliper is excellent!”

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Posted 5 years ago

“Everything went smoothly during purchase, I will order again.”

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Posted 5 years ago

“I am not into writing reviews. But I want everyone to know how good this company is! I want to sat thank you to the Customer Support they helped me to find the right part for the car, because I have bought my car less then 6 months ago, so I am not experienced in choosing the parts. I recieved very good service and quick replies for my questions. As a result a happy customer with good parts and a car on the road.”

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Posted 5 years ago

“Worst experience we ever had while ordering clutch kit. Money been paid, had email to confirm card details over the phone. Delivery address and card registrated at the same address. Mary Croft and Tomas Anderson really insists they need card details,or order wouldn’t be proses. Have to cancel my order and in a future,wouldn’t use them again. Even Barclays don’t ask any personal card details over the phone.”

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Posted 5 years ago

Dear Customer! Thank you for your feedback! We are sorry about this incident and we understand your disappointment. We confirm that the check is held for the security of the clients. We are working every day to provide you the best level of helping to all our clients. We are sorry about the problems that you have faced in your order. Best Regards, Autodoc Team

Posted 5 years ago

“good company with quality parts. I agree with all the good reviews below. I will order more”

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Posted 5 years ago

AUTODOC is rated 4.1 based on 1,095 reviews