Name: AUTODOC
Rating: 4.10

“If you want your parts quickly do not order from AUTODOC, their prices are excellent hence why they got a two star rating from me. The delivery times and communication are terrible. They list parts as “in stock” but then don’t dispatch them for a week. If something is in stock then you would expect a same day or next day dispatch? The app is good, the prices are great, the variation and number of available parts is excellent. They just need to sort out their logistics and customer service.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with our service. Due to the seasonal increase in the number of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the order in which they were created. As we have checked your order has been already sent and is on its way to you. If you have any other questions, please do not hesitate to contact us on trust@autodoc.co.uk, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 4 years ago

“Just received my first order from Auto Doc and I am extremely pleased with the product, especially the price, excellent, will definitely use them again”

Helpful Report

Posted 4 years ago

Dear customer! Thank you very much, we will be happy to see you again among our clients. Best regards, Autodoc Team.

Posted 4 years ago

“Now the parts they sent in error 3 weeks ago are back at there warehouse they now say they will take 2 weeks to inspect the parts?? ( parts iv never even seen let alone touched) then another week to do the refund. This company is going bust by the looks of it and they deserve it. Update. Had to go through payapl to get a refund as they never made any effort whatsoever to repay what they owed. Without payapl I never would have got my money back from there total incompetence and attempt at theft. They never offered any apology for there mistake or a reason just the same old copy and paste delay tactic responses. They broke the law by not refunding within 14 days of cancellation and didn't care one bit claiming they are immune from the law. The worst company I have ever had any dealings with ever. There thief's and scammers to the core 100%”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such impression regarding our service. However your case is in processing and we will do our best to provide you a refund in shortest time. Best regards, Autodoc Team.

Posted 4 years ago

“WARNING WARNING WARNING. do not buy you like me will wait and wait and wait 16 days on. no parts and just getting told wait another 2 another 2 another 2. call centre and live chat is,nt even in germany so they no nothing. they look and tell you what you already know. just use another company dont be tempted by the price you wont recieve.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. We are investigating your issue now and will consider that as soon as possible. Best regards, Autodoc Team.

Posted 4 years ago

“I ordered a relay and from start to finish it was easy and great communication. The relay arrived in a couple days kept intouch through out I’ve fitted it and great well happy and would definitely recommend and I for one would buy again !! A1”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. First of all, we would like to say thank you for your loyalty. Please, continue to follow our suggestions, we are waiting for you! Best regards, Autodoc Team.

Posted 4 years ago

“Ordered parts and they have not been delivered. Called the customer service zo find out where my items are and they just send a screnshot in which depot the item is. After a real struggle I arranged a redelivering and the same again the delivery company says they have tried to deliver but I declined the delivery. So they didn't ring my doorbell nor left a card or notice in my letterbox in both occasion. Now I got a call from Autodoc and the lady wanted to talk about my order. I told her to cancel the order and to send my refund immediately lates until Monday. She wanted to start telling me excuses but I told her to send the refund until Monday and if my money is not back in my account then I will take legal action. The whole experience is very poor! Would not recommend Autodoc and will never ever order something with them!”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with our service and the courier. Your case now is under investigation by our quality control service and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 4 years ago

“my parts have been sat in their warehouse over 10 days and those idiots cant tell me when is going to be shipped. customer service ZERO!!! pay more at your local shop and avoid headaches”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got for a such experience with our service. Due to the seasonal increase in the number of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the queue according to the date they were created. Best regards, Autodoc Team.

Posted 4 years ago

“Terrible after sales service's. Paid for the clutch kit weeks in advance and still waiting over 3 weeks and counting. Quick enough to take your cash though. Live chat a complete farce. Autodoc you have just lost a good reliable customer through the lack of basic assistance and courtesy!”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. Your case has been transferred to the quality control service for further investigation and will be considered as soon as possible. Best regards, Autodoc Team.

Posted 4 years ago

“Still awaiting full refund after sending back part that did not fit my car in original packing I wish I had read the revues before I used this company.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. As we have checked the refund is in processing and you will get the refund within 2-3 working days. Best regards, Autodoc Team.

Posted 4 years ago

“Canceled order 5 mins after ordering as found in there email they only dispatch 4/5 days after payment. No good as thats 1.5 weeks with no vehicle instead of the 1 days it actually took getting parts from decent company. Days later I get email saying they have posted them. I rang and emailed to stop and contact there courier in Germany so they don't arrive they refused as couldn't be bothered and refuse to issue my refund. Parts have been rejected upon attempted delivery and returned to them ages ago and still no refund. Total incompetent lazy worthless ect now having to go to court to get money back on parts iv never even seen and that should never have even been sent in the first place.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our service. However have to inform you that we did not receive the parts yet and they are on the way back to us. We will be able to provide you a refund without any issues as soon as we receive the parts. Best regards, Autodoc Team.

Posted 4 years ago

“Ok, I ordered fog lights for my ford Mondeo. I fully understood from the ordering process that although a co.uk website the parts would be coming from Germany. The price for the parts were competitive and what really took my attention was that the website is really easy compared to others to work through and I could order the fog lights very easily. The parts took 8-9 days to come but that worked fine for me and were delivered very well packaged so not to be damaged. The parts are very good quality. I looked on here only after I had ordered and paid for the fog lights and became very concerned with what I would receive. But CREDIT where CREDIT is due I must say I am very impressed with my service I received. Well done AUTODOC.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your positive feedback, the whole staff works every day so that your purchases could always be satisfactory. Please, continue to follow our offers. Best regards, Autodoc Team.

Posted 4 years ago

“DO NOT USE........ Have been waiting weeks for the part to arrive but keep being told it will be here in the next couple of days. Still not here. Would not give refund.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. We are investigating your case now and will contact you in shortest time. Best regards, Autodoc Team

Posted 4 years ago

“Dreadful, rubbish. Do not buy from this company. I communicated with the chat line as, for two days, my order status on the app said ‘waiting for courier to collect‘. I was told it was currently being picked and packed. Also was told the delay was due to the items being out of stock when clearly the website said they were in stock when I ordered them. ‘Maybe they’ll be dispatched tomorrow’ I was told. Of course they haven’t been yet. To cap it all the person I was communicating with told me they were being called into a meeting so would have to leave the chat. Whilst writing my reply I received another message asking if I wanted to buy any other parts! The chat was immediately ended by the autodoc employee. My money’s been in their bank now for over a week.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our store. However as we have checked your order has been successfully dispatched and on the way to you. Shortly you will receive all the delivery information on your e-mail address Best regards, Autodoc Team.

Posted 4 years ago

“Absolutely awful. I’ve been restoring and collecting cars for 30 years and I know how difficult getting the right parts can be. They advertised parts as being specifically suited to my vehicle. Guess what - they don’t fit and they won’t refund me. Spark plugs were out of stock and weren’t despatched, but guess what? Yep, I’ve been charged and now they won’t refund!!! I know it’s easy to rant at firms on the internet but this firm will be on a consumer TV show soon. I really, really, really would take the advice of everyone else and AVOID them. It won’t work out and you won’t get your money back. They are truly disgraceful. I’m having to go through Barclaycard to get my refund. Hey ho..... We live and learn”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review and for the misunderstanding that we are sure took a place. Your case is now under investigation by our quality control service and will be considered in shortest time. Best regards, Autodoc Team.

Posted 4 years ago

“Negatives: - Dispatch of packages is atrocious. It took 1.5 weeks (order sent on a Sunday) to receive the parts. Following the status on the app, this was due to the package not having even left the warehouse until the second week. - After carefully selecting the parts I wanted from brands I trust, Autodoc decided to deliver another part from STARK brand. This was done without consent/consultation. They claim that it was because the part (from the brand I chose) was not in-stock. Why then, in this day of digital stock tracking, was it available to order on the website or through the App?!?! I then have to waste more of my own time to return the parts I never wanted in the first place. Positives: - Prices are decent. - App is user-friendly. If Autodoc wants to be the online platform for auto parts, they definitely need to up their game.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review regarding our service. However we truly believe that each inconvenience can be solved with the prompt and right solution. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 4 years ago

“It took over 9 days for the car parts to reach the UK. By which time it was too late, as I had to get the car fixed for work. I returned the parts to Germany for a refund, which they’ve acknowledged receiving. Firstly, I was offered a credit to my car parts account, which I declined and asked for a full refund. However, I'm still waiting for the refund, which is taking forever. I’ve received conflicting emails from Quality Control department. Some said 1-2 days for the refund, others have said 7-8 days for a refund. All of these timeframes have now been and gone and I have still no idea when or whether I'll receive my money back. Order: 32143355”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. As we have check the refund has been successfully provided. We would like to kindly apologizing for the misunderstanding with refund terms as we had to wait till the parts are returned and checked in our warehouse. Best regards, Autodoc Team.

Posted 4 years ago

“This site is a scam. I ordered 50 days ago, nothing came and I called 15-20 times to them, talked to the manager also and they always say I'll get my money back in 48 hours. I had to order the same parts from other store because I needed my car to be repaired. If you are not skimping on 3 GBP, buy from another shop. I also raised a complaint to EEC for getting my money back and still nothing.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review. Your case now is under investigation by our quality control service and we will inform you regarding a solution as soon as possible. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered brake drums for my van on 27th may and van failed mot test due to brake drums ,waited for over a week and still never turned up ,spoke to this so called uk company who said there on there way what a joke in the end i ordered from a company on ebay and got them the following morning as i needed them as i was losing work with no van ,Parcel force tried to deliver a week later and i refused them,and they was taken back. its now the 29th june and still no refund from this company,,,,I have now put a case to paypal to step in to get my money back from this cowboy company If anybody is reading this review please do not order as you will never get your parts on time as unknown to me they are a German company with a UK COMPANY LOGO UP, the parts are getting sent from Berlin they are just a joke They are just a load of liars on there chat please stay well clear from them everybody”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. However as we have checked that case has been solved and the refund should be provided to you in shortest time. As well you always can check the information regarding the company location on our website in section "Company Information". Best regards, Autodoc Team.

Posted 4 years ago

“Received fresh new tires. Tire shop tried to balance them but did not succeed. Due to wrongly produced tires. That was a month ago. I am still back and fourth with them via email for reimbursement of those tires. Yet they are stalling everything and keep on saying that I need to provide more data from the tire service that they are ACTUALLY bad.................NEWER again AUTODOC......”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your purchase. To enable us to investigate an issue you mentioned, please provide us with the order number. Best regards, Autodoc Team.

Posted 4 years ago

“Very bad service! Customer service is just bold stupid...takes million years to resolve a bad part reimbursement.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sad to see a such review. To enable us to investigate an issue you mentioned, please provide us with the correct order number. Best regards, Autodoc Team.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews