Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.38

4.4 Rating 1,579 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Automotive Superstore 5 star review on 1st February 2025

249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The brake parts I bought were wrong listed by Automotive Superstore as to fit my car (5 hole brake discs never fit 6 stud wheel hubs) it took 3 weeks to get parts in the first place and then about 5 weeks to get about 10 % less back and on top off it I had to pay $41 return freight . I had to remind AS again and again otherwise I wouldn't have any money back yet. AS staff was reasonable to deal with I certainly want to buy anything again from AS”

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Posted 1 year ago

“Prompt service. Quality product. Thankyou”

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Posted 1 year ago

“I'm not reviewing the part. I'm reviewing the service. Considering I paid for Premium shipping-Auspost, this order was placed outside the Dispatch & Handling Time. This then took the shipping time to deliver. Why does it take 4 days to dispatch when the parts are in store?”

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Posted 1 year ago

“Think you sent the wrong parts. As photo will show. Regards Steve”

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Posted 1 year ago

“Service excellent along with goods supplied, Only negative was delivery which was slow and not tracked well”

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Posted 1 year ago

“I only received 2 of the 4 I ordered. Ive been told the others have been sent but still waiting”

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Posted 1 year ago

“The process of selecting, ordering and delivery of needed car parts whent very smooth. Talking with the superstore staff was helpful and friendly. Will be ordering some more products soon. Thanks for the great service. Regards Albert.”

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Posted 1 year ago

“I will be using this company in future again,and I will recommending to all my friends. Thank you.👍”

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Posted 1 year ago

“Delevery was good. Lack of communication.”

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Posted 1 year ago

“Never again. Waited one month. Canceled the order. 2 days later get a message from the support team that has been sent on that day and return is possible but I will have to pay a restocking fee. Going to fly to Sydney from Perth to give the part back.”

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Posted 1 year ago

“Very Poor after sales service. Following a fault in the rear mirror camera the store was notified. I tried phoning but on hold for over one hour...gave up Tried live chat but no response for over an hour.....so had to give up. Tried email but no response for over a week then many follow up emails to get anything actually happening. The Superstore firstly could not believe it possible that mirror could not be working! then they said its a claim to the manufacturer....which it is not under consumer laws. no mention of return to refund, which should have happened. Ended up shelling out another $80 to buy the faulty part from Frankies Auto Electrics, and now the whole mirror unit works well. This was a much easier option then dealing with the Automotive Superstore customer service which is woefull. Next time I will shop with Frankies Auto Electrics.”

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Posted 1 year ago

“Very good service and my purchase arrived promptly!”

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Posted 1 year ago

“Hi.service was the best yet as other sellers seem to take their time with deliveries and will purchase again soon .”

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Posted 1 year ago

“Got a rare radiator from A S and super happy with these guy’s”

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Posted 1 year ago

“Overall a great transaction experience. Prompt response to a technical query to validate that the part I sought was correct for my vehicle. The parts were dispatched within the time published on the website and delivered within a few days (intrastate NSW) I'll certainly be checking Automotive Superstore again for parts requirements.”

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Posted 1 year ago

“Good service and delivery. Thank you,”

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Posted 1 year ago

“Revived rear light covers but they didn’t come with the bulb board that you put bulbs in. Are they available seooto purchase?”

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Posted 1 year ago

“Automotive Superstore was a great shopping experience from start to finish. The site was easy to use with heaps of options, and shipping/delivery was super quick, even interstate!”

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Posted 1 year ago

“Really happy how fast you got my order packed and posted, will definitely buy from here again”

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Posted 1 year ago

“Quick to acknowledge order and confirm parts availability.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,579 reviews