Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.38

4.4 Rating 1,577 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Automotive Superstore 5 star review on 1st February 2025

249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sensational”

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Posted 7 months ago

“I asked the customer service in Castlehills about where can I click and collect today , in which of your stores you have availability, but she told me I don't know, if you want you order here we don't have available in our store, you can collect in 3 days. She was not helpful at all!!!”

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Posted 7 months ago

“the delivery of the good was expedient, but I didn't expect the goods to take almost 2 weeks to get to me without being told of expected delay (until I asked).”

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Posted 7 months ago

“delivery arrived in good time, item as described”

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Posted 7 months ago

“Great pricing .. fast delivery”

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Posted 7 months ago

“On June 18, I ordered on the website, seeeing that it says 1-3 day dispatch. I understand things might not be in stock, but an automated response saying it will be over a week to dispatch would have been great. I called multiple times, but I was on hold for 25 minutes, and after 25 minutes, it disconnects you. I ended up emailing saying I was going to get a refund through PayPal because I couldn't get through and I was unsure if your company was a scam site. Someone responded which was great. When I received my order 9 days later (27th), I had an empty box in the packaging for one tool, and the other tool was on backorder. I understand backorders happen, but an automated response would have been great. I still don't know when the backorder is going to be sent to me. I called about the empty box, and they have the packing station on video for things like this. That is awesome, so they sent me an email and asked me to reply with the photos. I did that on Thursday, but then I was not told how long it would take to determine if it a decision will be made. I am annoyed, but not with the delays, it is the communication. If I had things communicated to me, I could have let the person know that their order would be delayed. At the moment, it is my reputation that is being tarnished because of poor communication, and I still don't have any idea what is going on. It can be fixed with an automated system to send out emails. Hopefully this gets sent to someone and not posted on the website, because the email said it gets sent to your team to improve.. If this gets posted to the website, let me know and I'll remove it.”

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Posted 7 months ago

“I am unable to rate this product out of "5" as it is very hard to rate or review a product that was ordered back on 31/5/24 as being availabe and ready to ship in 1-3 days, and still is to this very day, only to find out a week later that it won't be available until the end of July. When and if I receive this item I would be more than happy to leave a review but in the meantime I am still waiting.”

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Posted 7 months ago

“Received part quickly and in perfect condition. Will definitely recommend them”

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Posted 7 months ago

“The prices are good and the despatch is quick but I'm getting spam before it even arrives.”

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Posted 7 months ago

“Automotive superstores are competitive in pricing and offer super-fast delivery. I am very pleased to do business with them.”

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Posted 7 months ago

“Website is easy to navigate. I purchased this product from Automotive Superstore because unlike alot of other online stores they have a pick-up option.”

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Posted 7 months ago

“I found the service very good”

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Posted 7 months ago

“Got my part in 2 days ... Super happy with everything about the purchase”

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Posted 7 months ago

“Very helpful, web site not so much. I will be ordering again soon”

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Posted 7 months ago

“asdadasas”

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Posted 7 months ago

“As usual great prices speedy delivery/service”

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Posted 7 months ago

“dfssdfs”

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Posted 7 months ago

“Reasonable price for the items, quick delivery.”

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Posted 7 months ago

“I have not received the brakes pads i ordered. It's been a month since my order was paid for and confirmation email received.”

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Posted 7 months ago

“Persistent harrassment for a review isn't great firstly really badly marked for in / out flow. Wesfiill weren't helpful at all and neither was AS”

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Posted 7 months ago

Automotive Superstore is rated 4.4 based on 1,577 reviews