Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,854 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 19th April 2025

Anonymous

Automotive Superstore 5 star review on 5th April 2025

Glen L

Kerim

Automotive Superstore 5 star review on 3rd April 2025

Danny O Dine

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Automotive superstore were unable to get these to me, after waiting 2 weeks after paying they were still not sent. Refunded after multiple complaints. Will never use again.”

Helpful Report

Posted 11 months ago

“Took a week to receive my master cylinder. After paying $14 for the auspost option. Receive item and it was faulty. Blenched bled the master cylinder then each wheel for times with air bubbles coming out. But the pedal would be firm and slowly sink to the floor no external leaks anywhere (indicating an internal leak in tge master cylinder). I then took to jax tyres because I had it booked in for tyres I asked if they could attempt to bleed the brakes for me they spent 2 hours on it and said it was a faulty master cylinder. It's taken over a week for them to finally say I need to send it back at my own expense that would be even more time without a car that I need. I don't recommend buying from this company. I'm not even going to worrying about the warranty claim now, I rather not deal with them and take my business elsewhere.”

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Posted 11 months ago

“Dispatched in 13th May (couriers Please) seems to still be in NSW depot. Still waiting”

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Posted 11 months ago

“Sure it would be good if i actually recieved it, been waiting 3 weeks so far and still nothing.”

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Posted 11 months ago

“Purchased a $500 gift card for a friend to buy a pressure washer he wanted that was on sale. He was told they haven't had that in stock all year and didn't know when they were getting some. So why advertise it on sale? I contacted you guys and asked for a refund but was told you would have stock within a week. I got an automatic email notification saying it was in stock but you were still out of stock. I have asked for someone to call me and nothing. I want a refund!”

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Posted 11 months ago

“Website says orders normally ship in 2-3 days. Mine took 2 weeks. Just be realistic with your lead times.”

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Posted 11 months ago

“If/when they arrive, i will review the fuse holder Shows delivered and left in a safe place. Very safe as i have not found them”

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Posted 11 months ago

“Ordered nearly 3 weeks ago and still haven’t even received it. Company won’t answer the phone so please reach out so I can get a refund!”

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Posted 11 months ago

“Extremely annoying that you don't have product in stock and your website doesn't say this. I've booked my car in for transmission service and now need to cancel because I find out you can't supply oil in the advertised time. Not impressed. Perhaps you could think about refunding my money as you've cause me issues.”

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Posted 11 months ago

“Slowest shipping even if you chose express. Ordered on sunday, packed and booked on monday, its already friday and haven't shipped yet. no update even though they say there's available stocks. Beware”

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Posted 11 months ago

“I ordered the item 5 Apr 24. To-day, 16 Apr 24, I have not received the item. I can get no response from the supplier nor the carrier as to why it has not been delivered. I wil probably not use this supplier again”

Helpful Report

Posted 1 year ago

“Worst decision to purchase from them. Parts advertised in stock but at the supplier customer service is appalling there’s no clear definition of where the product is during delivery. I will never purchase from you again and will pass this on to the many car clubs I’m affiliated to.”

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Posted 1 year ago

Sorry to hear your experience was not up to expectations. I will have a manager contact you. Thank you

Posted 1 year ago

“The device is faulty on arrival. Cannot be registered in the Thinkware Connected App.”

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Posted 1 year ago

“My shipiing order is to long? My oil filter doesn'r came yet until now”

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Posted 1 year ago

“How stupid can it be??? Sold me a lock without a key! When i asked where is the key, they answered me back with a photo and encircled are small lettering of "key is not included" in the ad. Sense would dictate you to sell locks that will come with keys!!!! I almost fell out of my chair when i tead your reply!!!”

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Posted 1 year ago

“I called the store too see what time I could come click and collect my item I was told to wait for a call back for them too check when it will be available to pick up never got a call back I ended up trying too call again waited on the phone for an hour and they hanged up on me after they answered”

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Posted 1 year ago

“I am still waiting for a confirmation of my order.. I was told I would receive it at the beginning of the week but still haven’t.”

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Posted 1 year ago

“No point asking for a review until goods are received. My last experience was AWFUL. It was during covid lockdown so was willing to try once more. Took 3 months for receival. Here's hoping this new purchase experience is different.”

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Posted 1 year ago

“My order (#100508661. 16 Dec 23) says on your website 'Order Received'. No it wasn't , we are home all day every day - nothing arrived. So where is it.?”

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Posted 1 year ago

“You couldn't even post it so I could have it for a Christmas gift.”

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Posted 1 year ago

Automotive Superstore is rated 4.4 based on 1,854 reviews