Automotive Superstore Reviews

Name: Automotive Superstore
Address: 3, Packard Avenue, Castle Hill
Rating: 4.39

4.4 Rating 1,856 Reviews

84 %

of reviewers recommend Automotive Superstore

4.4

Based on 1,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

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Automotive Superstore 5 star review on 19th April 2025

Anonymous

Automotive Superstore 5 star review on 5th April 2025

Glen L

Kerim

Automotive Superstore 5 star review on 3rd April 2025

Danny O Dine

276

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messaged the team Tuesday morning to see if a part was in stock. As I needed it urgently also mentioned this. They said they had 20 plus in stock so I ordered right away. Then told me it was waiting to be transferred to their shipping warehouse which seams very inefficient. So I think that means they didn’t have it in stock and they were waiting for it to arrive from a supplier. Anyways still hasn’t been sent paid for premium shipping which is apparently standard Australian post there is nothing premium about that.”

Helpful Report

Posted 2 years ago

Hi Tristan, Sorry you have had an issue. I will have a manager contact you and get this resolved for you.

Posted 2 years ago

“Extreamly unhappy with the service I received I had to chase my order after a week to find out there was an out of stock item holding my order up from been despatched and then constantly chasing myself to find out what is happening and then the freight company loosing the order and myself again chasing up information as to what is going on to nearly 4 weeks since order placed and I still haven’t received any of the order”

Helpful Report

Posted 2 years ago

Hi Daniel, Sorry to hear you have had an issue with your order. I want to get this resolved for you. I will have a manager contact you asap!

Posted 2 years ago

“Can't even read the invoice. Ticked and even wrote approved on the docket for them to send me a completely different colour.”

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Posted 3 years ago

“EXTREMELY BAD CUSTOMER SERVICES 1. BRAND NEW COOLANT TANK FAULTY REFUSED TO REPLACE 2. PURCHASED 4 DIFFERENT COLORS, 5 OF EACH COLORS, TOTAL OF 20 CIGARETTE LIGHTS AND NON OF THEM FIT INTO ANY VEHICLES (EXCLUDING THE LISTS) AGAIN REFUSED FOR REFUND I'VE SPEND HUNDREDS OF DOLLARS JUST BEFORE XMAS, AFTER THIS HORRIBLE EXPERIENCE WILL NEVER DOING BUSINESS WITH THIS COMPANY AGAIN WHEN YOU CONTACT THE STORE THEY TELL YOU TO CONTACT ONLINE, WHEN YOU GO ONLINE FILLED OUT SUPPORT FORM AND IT'S MONTHS SINCE 2021 NOW APRIL 2022 STILL HAVEN'T HEAR ANYTHING. EXTREMELY HORRIBLE EXPERIENCE AND EXTREMELY HORRIBLE TO DEAL WITH, STORE SENT ME TO ONLINE, SUBMITTED ONLINE SUPPORT IN DEC 2021 NOW APRIL 2022 STILL NO RESPONSE.”

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Posted 3 years ago

“Very poor communication and customer service could not get a reply to a email, Facebook message or phone call”

Helpful Report

Posted 3 years ago

“I would never recommend using them. Their website indicates 1-3 days to collect goods, but they don't even have them in stock. Which is false advertising and should be investigated by Fair Trading. There's a reason they have so many bad reviews, so they try to hide them on their website by using this review system. Just search online and you will see the real picture.”

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Posted 3 years ago

“After doing a specific car search for my vehicle, I purchased these however they did not match and were not suitable, in fact far from. This is the 3rd item purchased from here that I bought because of the “vehicle match”. Waste of time, waste of money. Very unhappy!! Will not be purchasing from here again.”

Helpful Report

Posted 3 years ago

“Hello, I am hoping you have cancelled my order as requested yesterday. The goods have not been delivered but I have received indication that they may be in transit. Please cancel this order as I requested initially. Thanks”

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Posted 3 years ago

“I cant i dont have the product yet thanks”

Helpful Report

Posted 3 years ago

Automotive Superstore is rated 4.4 based on 1,856 reviews