Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid!! Will try and squeeze every last penny out of you, when you try and cancel the policy after one day they want to charge you £59!! Disgraceful! Avoid!”

Helpful Report

Posted 5 years ago

Hi David, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have passed your complaint to our Customer Services team and someone will be in touch shortly. Kind Regards Carly

Posted 5 years ago

“By far the worst insurance company I have dealt with. Beware of the excessive charges to Ammend or cancel a policy.”

Helpful Report

Posted 5 years ago

Hi Ross, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind Regards Carly

Posted 5 years ago

“Rang today (14/03/19) to add my 24 yr old daughter to my policy so she can learn to drive but was point blankly refused as shes only on a provisional licence. How utterly stupid, if you cant afford to pay a driving school how else is she supposed to learn. Will NOT be renewing and wont recommend”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and we are sorry to hear you aren’t happy. As such, we have looked into this for you. As Autonet are an insurance broker, we work with various underwriters who have different rating factors which affect the prices they are able to offer and the risks they choose to cover. In this case, the underwriter that you were placed with did not provide cover for provisional drivers. From looking at the notes on file, I can see our agent offered you our cancel and replace option to see if we could place you with an underwriter who would accept a provisional license. If you do any have any further enquires or would like to go ahead with a cancel and replace please don’t hesitate to contact our offices. Kind regards Mollie

Posted 5 years ago

“Total Scammers, they DO NOT Honour their cash back offers on Topcashback. After a 9 month wait they responded to Topcashback saying no record of sale. So they are Liars or the £52.21 they took when I purchased my home Insurance was fraudulent. AVOID use an honest Insurance Company”

Helpful Report

Posted 5 years ago

Hi, Thank you for getting in touch and we are sorry to hear that you are not happy with the service. I have passed your details on to our household department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“If there was a No start option it would be clicked. Never use! Went via Gocompare. Information wasn't transfered over correctly. I was told i had to pay over £300 additional premium after taking out insurance and paying deposit. They claimed i was in 2 accidents despite the no claims bonus sent over with proof of 1. They explained i hadnt made them aware of my points which i had. They then used the excuse i was 1 month out to the date exactly on my Sp30 and this was going to cost me £190. I explained this was clearly an accident. No remorse and to cancel they would take 50% of my deposit if not more and any money i had paid up until then on my monthly payment. Either way i would be out of pocket. Checked go compare again quote came out £100 cheaper but i would have to pay to cancel my policy. In total 2 hours on the phone, hung up on a number of time and also when they said they would call me back they never did. I had to chase this issue myself. Waist of my time and money and i still have to remain with this insurer. Never been this disappointed in insurance provided before.”

Helpful Report

Posted 5 years ago

Hi Evie, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to Customer Services department and someone will be in touch. Kind regards Carly

Posted 5 years ago

“Threatened with cancellation of policy due to '3 claims on database' after speaking to another insurance company found there to be only 2 claims on database. Very poor customer service, told I would be called back with regards to cancellation but never was, told they hadn't received my emails but they clearly had as I received an automatic response email confirming they had received it!!!! Alternate quotes with them were astronomical, gone with other company!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and I have passed your file on to our Complaints department to look into. Kind regards Carly

Posted 5 years ago

“Very easy online service to navigate. Very clear step by step process.”

Helpful Report

Posted 5 years ago

Hi Ali, Thank you for letting us know you found the online service easy to use. Kind regards Mollie

Posted 5 years ago

“I would not use this insurance. They settled a claim against me even although I had a witness clearly stating that I was not at fault. They only told me they had settled after the event. They then proceeded to try to renew my policy for almost 3 times the original quote.”

Helpful Report

Posted 5 years ago

Hi Kirsteen, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“take out insurance on 30th january, pay in full £211.09, cancel policy today 25th fabruary & get told only £50 is refundable. comical at best, if any one would like proof let me know. avoid avoid avoid”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly

Posted 5 years ago

“I had two policy's two vehicle's with autonet sold one vehicle stopped policy for one, did not get refund that i was due.”

Helpful Report

Posted 5 years ago

Hi Sean, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly

Posted 5 years ago

“Hidden costs. High admin fees.”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feedback. I have passed your details on to our customer service department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“Nothing went right, money grabbing firm. Payed out, no insurance. Poor. If I could give 0* I would”

Helpful Report

Posted 5 years ago

Hi Mitchell, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feedback. I can see your file is currently with our complaints team. Kind regards Mollie

Posted 5 years ago

“If it wasn’t the only insurance I could find that offered motorbility clients insurance then I wouldn’t have gone with this company!! I won’t be reinsuring with this company next year !”

Helpful Report

Posted 5 years ago

“Terrible customer service!!!”

Helpful Report

Posted 5 years ago

“There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... that's disgusting !! I have another policy with them and rest assured I will not be using Autonet insurance again !! I suggest you stear clear !!”

Helpful Report

Posted 5 years ago

Hi Jo, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction. I have passed your details on to our customer service team, someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“I phoned to cancel the policy I bought online within 14 days, due to it not including the " driving other cars" extension. I thought there was a 14 day cooling off period to cancel within. I was told there is still a cancellation fee to pay. Thieves!”

Helpful Report

Posted 5 years ago

Hi Steve, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction. I have passed your details on to our customer service team, someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“I would never insure with this company again, and definitely would not recommend”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are unhappy and to hopefully resolve this for you I have passed your details on to our Complaints team to call you to discuss this further. Kind Regards Carly

Posted 5 years ago

“I have been advised by Carly to briefly summarise on my experience, I was a pay monthly customer into my second year of insurance renewal but unfortunately 2 months into the policy my car was beyond economical repair and worth pennies . All my £35 per month premiums were up to date and at the point of cancellation I was ordered to pay £108 and so many pence! I was outraged as this amounts over an additional 3 months worth of premium!! I have never experienced these kind of charges with other insurers in the 20 years I have been driving!! At the most it was an additional months payment which I'd expect but the fees I paid to Auotnet today are ridiculous and unreasonable. Should I have known this prior to my vehicle failure I would not have renewed the policy. Chris”

Helpful Report

Posted 5 years ago

Hi Chris. Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our complaints department and someone will be in touch to discuss this further. Kind regards Mollie

Posted 5 years ago

“Absolute rip off, told me the had to cancel my insurance then to plant machinery being installed then charged me £86 cancellation fee Con artist's advise you avoid”

Helpful Report

Posted 5 years ago

Hi Carl, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you, Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“I've not had any claims against me but my renewal price has gone up.”

Helpful Report

Posted 5 years ago

Hi, Thank you for getting in touch, I have passed your details on to our renewals team and someone will call you back to discuss this further. Kind Regards Carly

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews