Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service! And good prices .”

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Posted 7 years ago

Hi Edson, Thank you for letting us know that you were pleased with the price and the excellent service that you received from Autonet. Kind regards Nicola

Posted 7 years ago

“Good deal at a fair price. Quick and easy to set up online. Options available and simple to understand.”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Really efficient and easy to change my insurance”

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Posted 7 years ago

Hi Rachel, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“Smooth hassle free service,very competitive price”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price and the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Good service”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Best Quote Online! Customer was great.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with your quote? Kind regards Nicola

Posted 7 years ago

“Easy to use website meant that getting a quote was easy. Excellent cover at very affordable price.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Excellent cover at an affordable price.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the cover that you have purchased. Kind regards Nicola

Posted 7 years ago

“Today I have been sent 2 invitation letters to renew. Buildings: The rebuilding cost does not exceed £41564. I certainly did NOT provide this figure. I was furious. How can you rebuild a 3-bedroom semi with £41,564? Also I have a heavy duty metal safe, they say I put down NO. Now, I have to wait for the call. Stay away from this company. I am pretty sure Ian Donaldson, the CEO, knows how much HE can build with £41564!?? If I don't hear from them today, (was promised a phone call), I will email the ombudsman tonight and write to moneysavingexpert to ask for advice.”

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Posted 7 years ago

Hi, Thank you for taking the time to get in touch. I believe that our Household team have spoken to you about this and are dealing with it for you. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Web site very easy to follow and staff very helpful with any problems.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the website and service from Autonet. Kind regards Nicola

Posted 7 years ago

“Great service and made it really easy for me”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Took our insurance with this company as they were one of the cheapest I viewed with the lowest deposit. What they didn't tell me was they take the first payment 7 days later (in my case deposit £60 + first payment £55) but that I could have lived with. After having my policy 16 days (no paperwork arrived but apparently this wasn't there problem!!) I needed to update my car details... they quoted £1000 more than my original policy and wouldn't let me cancel without paying a further £59. I argued I had received no paperwork for dates etc to be within the 14 days (as cancellation is calculated 14 days from date of THERE paperwork) but after almost an hour on the phone being passed around I got nowhere. So my insurance cost in excess of £170 for 16 days insurance. Scam artists at ther best! Oh and not to mention the 5+ calls daily I was receiving from them and companies they passed my number on to! Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch. We are sorry to hear that you are not happy with all aspects of the service that you have received from Autonet When a policy is purchased online, we explain the payment dates and amounts and we ask customer to tick a box to agree they understand when the direct debit payments will be collected. In terms of your documents, we are sorry to hear that you did not receive these. However, we have checked the email address on file and note that these were sent from our system and delivered on 28th August. We note that you wished to look at insuring an alternative vehicle, which did work out more expensive on this occasion, so you opted to cancel the policy. When a policy is taken out, it is a 12 month policy that includes the cost of setting up and administering the policy. If this policy is cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. This includes costs that Autonet have to pay to the comparison websites for passing the business over to us. The cancellation charges are explained prior to the policy being purchased. In terms of the additional phone calls that you received, we note that we did contact you a number of times. Please accept our apologies for this. These phone calls came from Autonet. I will pass your feedback on to the relevant department about these calls. I can see that the policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“very easy service... a very competitive price”

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Posted 7 years ago

Hi, Thank you for taking the time to get in touch and let us know that you were pleased with the service and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Quick to answer my query, extremely courteous and solved my problem promptly.”

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Posted 7 years ago

Hi, Thank you for your comments and let us know that you were pleased with the service you received from Autonet. We are happy to hear that we were able to help. Kind regards Nicola

Posted 7 years ago

“QUICK EASY AND SAFE”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“No problem in renewing my existing insurance.”

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Posted 7 years ago

Hi Peter,. Thank you for letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“CHEAP AND EASY”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

“Provide cheaper quote.”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very efficient, and quick”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“It is good to be able to deal with a broker rather than the company direct. Autonets staff are helpful.”

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Posted 7 years ago

Hi Paul, Thank you for your comments and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews