Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi All,Cheap is not always better,one month into claim i have made 20 plus call on hold up to 2 hours yes 2 hours and still my claim is no nearer being dealt with.I had my AA cover take the car to a garage and even they have no idea what is happening. seriously consider your choice as these guys are a poor out fit i will never us them or a partner again . Robert Dowie”

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Posted 3 years ago

“As a new client i was treated very unprofessionally by Autonet over an issue which could have sorted out earlier.I will not be dealing with them and certainly would'nt recommend any body else too.”

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Posted 3 years ago

“Poor service and it seems they do require a lot of phonecalls and additional charges. Whilst for all other companies, it seemed to have been quite straightforward. In the end companies have all the data and search engines like money supermarket have all the necessary details, so it's just a few clicks. But for autonet specifically, things can get complicated.”

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Posted 3 years ago

“BE EXTREMELY AWARE SCAM WHEN YOU PAY DEPOSIT… BE EXTREMELY AWARE WHEN YOU PAY DEPOSIT FOR INSURANCE POLICY THEN THEY TELL YOU YOUR PREMIUM GOING UP BY HUNDREDS OF POUNDS AND YOU HAVE TO PAY OR CANCEL AND LOOSE YOUR DEPOSIT COMPLETELY SCAMMERS !!! CHOOSE DIFFERENT PROVIDER”

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Posted 3 years ago

“Goods very good”

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Posted 3 years ago

“Goods very good”

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Posted 3 years ago

“absolutely no communication skills have tried to phone twice waited 10 mins first time & 12 mins second time then immediately cut of. very quick to take money but then nothing no policy number no documents no communication. I don't no if I am insured or not so cannot drive my car and as they have my money I cannot afford to go elsewhere for insurance. don't have any dealings with this company.”

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Posted 3 years ago

“New to me but all looks good”

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Posted 3 years ago

“Terrible company customer service is absolutely appalling don’t insure with this company”

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Posted 3 years ago

“terrible absolutely disgusting cancelled my insurance then weeks later they have taken £200 from my bank account without my permission i have never seen accompany like this stay away at all cost”

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Posted 3 years ago

“They sent me my car insurance with the wrong reg plate where i lived the cost of the car Please don't go with them they are rubbish and not helpful”

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Posted 3 years ago

“Terrible company, stay away!!”

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Posted 3 years ago

“God help you if you need to call them, make an amendment to your policy or make a claim. Very quick and easy to take your money but the good service stops there. If you are 100% sure you will never need to speak to an advisor or make a claim them get your insurance here. Otherwise avoid like the plague and find a reputable company.”

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Posted 3 years ago

“Took about six weeks to get my quote for repair acted on. I spent lots of time emailing and phoning Autonet and Kitsune to no avail. Not one of my calls or messages were acted on. Diabolical customer service. The garage that did my repairs said they’d never come across such a dreadful company to deal with. They were very good and put in the legwork that your company should have been doing. They too had communication problems. I’ve since purchased a new car and will be canceling my Insurance with you in the next few days. I’d like to add that the last person I spoke to about my NCD was lovely and efficient.”

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Posted 3 years ago

“Absolute rip off. Quoted one price for my Dad who paid for the policy through go compare and after the policy was set up sent him a letter saying he had to pay another £130!! Then proceeded to charge him £25 to cancel it when the policy hadn't even started. Unable to speak to anyone on phone and only able to do this through live chat. This company made the mistake but disgusting way for an insurance company to behave particularly when it was them who made the mistake. AVOID AT ALL COSTS!!”

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Posted 3 years ago

“No one to speak to, l didn’t get my documents. It feels like a scam”

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Posted 3 years ago

“Parasites no assistance at all cancelled my policy at first chance they got to get out of a small claim causing lots of stress and problems . Oh and I had legal cover but still no help it’s just a big costly middle man”

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Posted 3 years ago

Hi, We are sorry to hear you aren't happy with our service and the email being sent to your spam folder. If you would like us to look into this further please complete the below form, https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie

Posted 3 years ago

“I had an accident last Thursday, so 8 days ago. I spent Friday to Monday trying to get through on the phone line, but was just constantly on hold. So I wrote to them on Tuesday this week. I gave them my mobile and my email,address. I have still heard absolutely nothing from them. Thank goodness it’s only a bump as opposed to a write off. Not that they know that....”

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Posted 3 years ago

Hi Jonathan, We are sorry to hear you aren't happy with our service and the email being sent to your spam folder. If you would like us to look into this further please complete the below form, https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie

Posted 3 years ago

“Absolutele joke of a company. My dad (73yo) has just taken out a policy with these scam artists. Had a phone call to say his claim from a few years ago had the wrong date on it by 2 months. Oh that will be another £298 then please... The policy isn't due to start for another 4 days so he said to cancel it as he's not paying that. Oh that'll be £25 cancellation fee then.. Absolutely disgusting how this company is operating.”

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Posted 3 years ago

Hi, Thanks for taking the time to get in touch with us. We are sorry to hear you aren't happy with our service or charges. Your file is with our complaints team and they have emailed you a response in regards to your concerns. Thanks Annabel

Posted 3 years ago

“Beware!! If you find yourself having to cancel through no fault of your own.....they will charge you the earth!! £83 to cancel as I had to sell my car. Zero empathy zero customer service skills. Avoid”

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Posted 3 years ago

Hi Lisa, Thanks for taking the time to get in touch. We are sorry to hear you are not happy with the fees for cancelling your policy. We have passed your details to our Customer Service team, who will be in touch. Thanks Annabel

Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews