Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and pleasant staff. Talked through everything and tried his best to get us the best deal for our circumstances so couldn't ask for more and it was competitive and so that's why we stayed and didn't move companies. So as long as it stays that way we will stay with them.”

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Posted 9 years ago

Hi John, Thank you very much for taking the time to get in touch and let us know that you were pleased with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Staff are very helpful and polite and there was no waiting in a queue .”

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Posted 9 years ago

Hi Ann, Thank you very much for taking the time to get in touch and let us know that you were pleased with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Autonet staff were very helpful and friendly when I took my policy out with them and they made it a quick and hassle free procedure. It is great that communications with them are done via e-mail as documents get to you very fast. I would highly recommend them.”

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Posted 9 years ago

Hi Charlotte, Thank you very much for your recommendation and for taking the time to let us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Good friendly staff can not fault”

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Posted 9 years ago

Hi, Thank you very much for letting us know that you are pleased with the staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Good service overall!”

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Posted 9 years ago

Hi, Thank you for taking the time to let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Superb”

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Posted 9 years ago

“The whole process from receiving my commercial vehicle quote, though to purchasing a policy through Autonet was completed with such ease, along with great customer service to help with purchasing commercial vehicle cover for the first time. Would highly recommend to similar businesses when looking for insurance.”

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Posted 9 years ago

Hi Oliver, Thank you very much for your recommendation and for taking the time to let us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“After getting a quote through compare the market, we attempted to do the transaction online, alas we got an on-screen message to say that it couldn`t be done online and we had to call on a premium rate line, the website did say "we`ll call you back so it won`t cost you anything", we called, requested a call back, alas after 50 minutes no call back, so we rang again and the operator starts to go through the entire proposal on the phone, it was only after i interrupted the call to ask "why they hadn`t called back & how much the call was costing" (which isn`t on their website) it is infact 25p per minute, so all they are doing is keeping you talking to rack up a massive call charge. I`m not 100% sure but i`m pretty certain it is illegal to post a premium rate number on a website without displaying the call cost to the public. I asked about a refund of the cost of the call, i was told to put an itemised bill in the post along with a letter and it would be considered, ha, right oh. Shot yourselves in the foot really as my business owns four vans and two other cars. wont be using again”

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Posted 9 years ago

“The staff couldn't do enough to help”

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Posted 9 years ago

Hi David, Thank you very much for letting us know that you are pleased with the service provided by the staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Very quick and easy to sort out my van. Everyone I spoke to was pleasant on the phone”

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Posted 9 years ago

Hi Paul, Thank you very much for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“Good service and help when setting up insurance policy”

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Posted 9 years ago

Hi, Thank you very much for taking the time to let us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Good value for the money but when it comes to the after sales especially over the phone sadly this is very poor. Told one thing over the phone only to find out what your told is very different to what happens. Spent more time on the phone trying to sort out simple queries than with any company used in the past. This needs to be looked at for the business to be the best it can be.”

Helpful Report

Posted 9 years ago

Hi, Thank you very much for your comments and taking the time to let us know about your experience with Autonet. We take customer feedback very seriously and would like the opportunity to look into this for you. If you would like us to do this, please can you get in touch by using the email address reviewsites@autonetinsurance.co.uk. If you include your contact details and a short message, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“£344 to insure my Skoda Fabia was I felt extortionate after previously paying £194 for my Suzuki Alto the previous year through Autonet. The ONLY reason I accepted was that I was to get a refund of £129 from discontinuing my insurance for my previous contract. Had I not gone with the new quote I was told I would only get £53 of the £129 because of costs however if I chose the quote for my new car £344 I would have the total amount £129 deducted from £344. I was asked if I was happy with the quote and I said NO but because I needed to insure the car quickly and hadn't got the time to search the market myself I went with the quote but........ I will NOT be going with Autonet next year as I am pretty sure I could have got a much better deal going to the market myself. I would like to point out that in all my years of driving I have NEVER made an insurance claim.”

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Posted 9 years ago

Hi Ann, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place,. When a policy is purchased, it is a 12 month policy. If changes are made to this policy, for example, a change of vehicle, we look to see what is the best price offered by your existing insurer. If this is not competitive, we look to see what prices are available from other insurers. If a policy is cancelled, charges are made as per our terms of business. This would affect the refund that would have been offered to you. Please be assured that we do aim to provide competitive premiums and we do hope that you will consider Autonet again when your policy is due for renewal. Kind regards Nicola

Posted 9 years ago

“Very happy with the service so helpful on the phone when I had a problem.”

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Posted 9 years ago

Hi Adam, Thank you very much for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Renewed for the third year, excellent service.”

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Posted 9 years ago

Hi Karl, Thank you very much for your continued custom and for taking the time to let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Always top class customer service answered quckly and resolved issues with professionalisim and pleasent helpful staff very pleased staying with these guys!”

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Posted 9 years ago

Hi, Thank you very much for your comments and taking the time to let us know that you are pleased with the service you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“Early days yet. Initial sign-up process a bit choppy due to different communication channels (text/email) not being fully integrated. Sorted when customer services actually read what I sent them and a human being responded.”

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Posted 9 years ago

Hi, Thank you for taking the time to get in touch and let us know about your experience with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Value for money and easy to deal with,”

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Posted 9 years ago

“Very simple and common sense applied to application Easy advised proof of no claim bonus would not be required Correspondence since joining making me feel confident that should I have to make a claim you will be able and competent to deal with the matter Not wishing to temp date I hope this will not happen Happy with the service you provide”

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Posted 9 years ago

Hi John, Thank you very much for your comments and taking the time to let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Great customer service”

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Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews