Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to obtain quotes with options and no pressure to take any extras.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Easy to use quick very efficient”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process quick and easy to complete. Kind regards Mollie

Posted 4 years ago

“Very happy with Autonet excellent customer service, did my car insurance over the phone”

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Posted 4 years ago

Hi Heather, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“VERY EASY TO GET QUOTE OFFERED GOOD DEAL”

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Posted 4 years ago

Hi Diane, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Came here via Moneysupermarket quotes. Found Autonet website easy to use, and the whole purchase process was quick and efficient. I cannot give 5 stars at this time because I do not know how Customer service will perform when required (hopefully I won't need to find out!)”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 4 years ago

“A “confusion” of paperwork, arriving days apart, some 29 pages, most of which were double side printed, of legal and personal information. The first letter from Autonet, dated 12th May, arrived on the 18th May, requesting that I contact the office...the “request” was supported by a veiled threat “Failure to contact will result in an additional premium being charged or the cancellation of your policy”! Threatened thus, I contacted the office on 19th May and, as advised and required, paid an additional £152.76 to cover an accident on 28th April 2017. This additional premium included an “adjustment fee” of £14.96! On 21st May I received a letter dated 19th May which thanked me for taking out an insurance with Autonet. This letter provided a breakdown of my premium paid, namely £486.59. On the 22nd May I received a letter dated 19th May, which amended my policy and included the additional premium I had paid (under “threat”, as described above!) Amongst this confusion of paperwork was the instruction for me “.....check the enclosed statement of fact/proposal form very carefully...” Again, this request was accompanied by another “veiled threat”...”Incorrect information could result in your policy being cancelled at a later date, a claim being rejected or not paid in full, or your policy being declared void!” I am thanked again for insuring with Autonet, and wished a year of trouble free motoring! I am still working through my “confusion of Autonet paperwork” and I have just spotted some errors and omissions on the “Statement Of Insurance” pages 1 & 2 of 3 (duplicated, because I received it twice by separate post!) Consequently, sadly, I am required (under threat, as detailed above!) to contact Autonet to correct the errors and omissions! Will I renew my car insurance with Autonet next year...assuming of course that Autonet, in the meantime, have not declared my policy void? I think not!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our customer service team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“Excellent smooth and straight forward”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process smooth and straight forward. Kind regards Mollie

Posted 4 years ago

“excellent service”

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Posted 4 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“I renewed my insurance by phone as the online renewal didn't work. I was still able to get the 10% deduction after the customer service person checked with their manager. They were polite helpful and pleasant throughout, working in more difficult conditions because of the pandemic. I got through without waiting. No complaints.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the renewal price competitive. Kind regards Mollie

Posted 4 years ago

“Really happy with the service and that fact the renewal price wasn't just hiked up. Plenty of notice before the renewal”

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Posted 4 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“I have been with autonet for 2 years they have just automatically renewed my insurance without any letter in the post or email for the 3rd time. They charge me £150 a month so in the last 2 years they have had £3600 out of me and I drive a small van, I feel robbed can’t wait for them to open at 9am so I can cancel my policy.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“Quick and very competitive quote. No complaints, very good service 👍”

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Posted 4 years ago

Hi Gary, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

HI, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“This is my second year with Autonet , they’re professional, I can’t see myself needing to look for a different company . I have been driving for 42 years and this has been the stand out insurance company for my Van insurance needs”

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Posted 4 years ago

HI Alan, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 4 years ago

“I've been with Autonet insurance a number of years now. Having no claims each year means that I receive a discount on my insurance. You can manage your insurance purchase and renewal all online or if you have any questions their staff are available via their phone-line to answer any policy changes or questions you may have. I usually phone for peace of mind myself to double check I'm on the best policy to suit me.”

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Posted 4 years ago

Hi Oliver, Thank you for letting us know you found the processing of the policy easy to do. Kind regards Mollie

Posted 4 years ago

“Good customer services, quick and easy.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process quick and easy to complete. Kind regards Mollie

Posted 4 years ago

“Great Prices and fast service, definitely recommend”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Very easy to talk to no pressure to use”

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Posted 4 years ago

Hi Chris, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“I have been with Autonet for a while and I have found them to be both easy to contact easy to understand and easy to get the coverage best applied to me . Most of all they are good on the phone good prices and good coverage. Fortunately I haven't had to use the insurance but I am confident it would be just as efficient. Well done autonet ...and thank you.”

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Posted 4 years ago

Hi Angela, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“easy site to use...and £120 pounds cheaper than the company I have been insured with for 2 years. Absolutely amazing”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews