Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy,straight forward”

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Posted 7 years ago

Hi Kerry, Thank you for taking the time to review Autonet and let us know how easy you found it to deal with us. Kind regards Nicola

Posted 7 years ago

“Very good and efficient service. The quote was very competitive and lower than the comparison websites. I am very pleased with the way they handled my business”

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Posted 7 years ago

Hi Michael, Thank you for letting us know how pleased you are with the service from Autonet. We are happy to hear that you are satisfied with the price and the efficient service. Kind regards Nicola

Posted 7 years ago

“Efficient service, early renewal quote at a fair price, unlike most competitors who try to squeeze as much money as possible out of customers on the second year.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“All information emailed quickly. Easy to email documents back.”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“easy to use site and quick”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know how easy you found it to use our website. Kind regards Nicola

Posted 7 years ago

“cheap insurance no hassle.”

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Posted 7 years ago

Hi Tristan, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 7 years ago

“Quick pleasant & Polite”

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Posted 7 years ago

Hi Leslie, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“CHEAPER PRICE”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 7 years ago

“Stear clear of Autonet Insurance. I recieved an email on 9/10/17 saying my policy had been cancelled that day. I contacted them to find out why my policy was cancelled as i had not cancelled it myself. I was told that i did not provide v5 documents and licence check codes. They said they had sent me emails asking for said documents and had also sent me a letter on 28/09/17 stating that if i did not provide the documents in 10 days my policy would be cancelled. After going back through my emails and mail i discovered that i had never recieved any emails or letters from autonet asking for those documents and i did not recieve a final reminder letter either. I had also already sent the licence check codes over the day i set the policy up in August 2017. When i tried to explain this on the phone they asked me to send the documents again and they would rectify the problem,only to be told after sending them in that i would have to start a whole new policy. I was then passed to sales and a new quote was done for me. I was told i would recieve a call the next day 10/10/17 at 10 am. I never recieved the phone call so contacted them myself. I was told that the undwerwriter had not accepted me for a policy and they would try another 6 lenders. I was kept on hold for 20 minutes before being told that 6 companies had not accepted me bacuase my first policy was camcelled. I have now had to fork out another deposit through another company just so i can get to work. I am very dissapointed with the service autonet provided and i am also appauled with the level of customer service i recieved. Noneof the staff were helpful in anyway and no one would admit they had made the mistake and would rectify it. I was basically made out to be a liar.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to bring this to our attention. We are sorry to hear that you are not happy with all aspects of the service that you have received from Autonet. Our Complaints team are dealing with this for you and will be in touch accordingly. Kind regards Nicola

Posted 7 years ago

“Painless sign up. Good value premium, low excess and good communication.”

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Posted 7 years ago

Hi, Thank you very much for letting us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“price and helpful people on the other end of the phone regards dave”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

“polite and very informative agent”

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Posted 7 years ago

Hi Teresa, Thank you for taking the time to review Autonet and let us know that you were pleased with the service from our helpful staff. Kind regards Nicola

Posted 7 years ago

“I have found it very easy to get the very best quote for insurance for my van and have had my insurance through Autonet because I feel we have received the very best insurance. Very easy to do it all on line no long waiting queue on the phone A+”

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Posted 7 years ago

“Excellent service. Very polite. I added a wrong number in bank detail. Sent a very polite email asking to confirm details. Received text updates. Thank you”

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Posted 7 years ago

Hi Catherine, Thank you for letting us know how pleased you are with the service that you received from Autonet. We are happy that we were able to help. Kind regards Nicola

Posted 7 years ago

“good value for money,quick and easy site”

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Posted 7 years ago

Hi, Thank you for letting us know that you were pleased with the value for money from Autonet and that you found it easy to use our website. Kind regards Nicola

Posted 7 years ago

“competitive pricing, easy to understand website”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the pricing and website from Autonet. Kind regards Nicola

Posted 7 years ago

“Very good value. seemless procedure, very user friendly”

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Posted 7 years ago

Hi Bob, Thank you for reviewing Autonet and letting us know that you were pleased with the service from us. Kind regards Nicola

Posted 7 years ago

“Simple questions quickly to complete and insurance download was within minutes of the payment being made.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“A lot cheaper than my last quote. Plus I get cash back from quidco.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 7 years ago

“Very gud in explaining the out the process and very cheap in price”

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Posted 7 years ago

Hi, Thank you for letting us know that you were pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews