Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful & friendly staff”

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Posted 8 years ago

Hi Louise, Thank you for letting us know that you were pleased with the helpful, friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Very good to deal with”

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Posted 8 years ago

Hi David, Thank you for your comments. We are pleased to hear that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Excellent, service and communication was dealt with immediately. Would highly recommend.”

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Posted 8 years ago

Hi Ivan, Thank you very much for your recommendation. We are pleased to hear that you are happy with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick easy and cheapest!!”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“No complaints... Was quick and easy dealing with my request, and really seemed to care about finding the right deal for me.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you were pleased with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick, easy and simple to change to auto net insurance. Great saving of just under 100 quid from my last insurer so well work a look!”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you were pleased with the service from Autonet. We are pleased to hear that we were able to save you some money too. Thanks Nicola

Posted 8 years ago

“Quick straightforward and efficient”

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Posted 8 years ago

Hi Carol, Thank you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Good customer services very satisfied”

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Posted 8 years ago

Hi Colin, Thank you very much for letting us know that you were pleased with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Hassel free online buying process”

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Posted 8 years ago

Hi Sajed, Thank you for letting us know that you found it easy to purchase with Autonet. Kind regards Nicola

Posted 8 years ago

“Really helpful and informative would definitely recommend Auto net insurance”

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Posted 8 years ago

Hi, Thank you very much for your recommendation and letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“I found autonet very helpful . And very cheap this is my third year with them and I have been very happy with them.”

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Posted 8 years ago

Hi Graham, Thank you very much for your continued custom and letting us know how pleased you are with the service that you have received. Kind regards Nicola

Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

Hi Richard, Thank you very much for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Cheapest price, Confusing website, requests galore. Want proof of everything even driving license to check with DVLA. Been driving for 25+ years, never been asked for driving license details before? e-mails back and forth for a week, dread to think what will happen if i have a smack in the car??”

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Posted 8 years ago

Hi, Thank you very much for taking the time to get in touch and for your comments. We are pleased to hear that you are happy with the price. In terms of your comments about the driving license checks, some of the insurers that we work with request that we keep copies of these on file. This helps us to work with our insurer partners and to reduce fraud across the industry. I'm sorry to hear that it took some for us to receive your documents though. We take your feedbag seriously. If you would like us to look into this, you can contact me at reviewsites.co.uk. If you include your reference number and your contact details, I will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Great service, would recommend Autonet - thank you”

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Posted 8 years ago

Hi Paul, Thank you for your recommendation and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“good, quick, easy and efficient service, well done”

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Posted 8 years ago

Hi John, Thank you very much for letting us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Does what it says on the box”

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Posted 8 years ago

Hi Dave, Thank you for taking the time to review Autonet. We are pleased to hear you are happy with the service. Kind regards Nicola

Posted 8 years ago

“A pain from start to finish, what a mistake. Tried online, only for it to fail to take payment. Called up and was going to be charged £15 more! Had to spend 30 minutes just to get him to take payment. I was then out of the country for a week in the US and Canada and constantly chased for my NCB. I was with AXA before and with AXA now, but it would be too easy for anyone to put 1 & 1 together. Email NCB only to get a missed call and a voicemail saying you tried calling AXA, but got fed up waiting after 20 minutes!! I then called and tried Online chat. Chat bombed out, call finally answered, put on hold and then finally told they hadn't processed my email, yet. I then asked about breakdown cover, but different department, so you lost that business. Shocking”

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Posted 8 years ago

Hi Gary, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. I’m sorry to hear that you were not happy with various aspects of the service that was provided at Autonet. We place a great deal of importance on customer satisfaction and have looked into this for you. Please accept my apologies for this as it is not the level of service that we expect to provide. I will ensure that your comments are passed on to the relevant departments for them to look into. In terms of your No Claims bonus, some of the insurers we work with, including Axa, do require that we keep copies of this on file. Although you were insured with Axa before, we at Autonet do not have access to that information directly as this was held by your previous broker. The systems that are in place, mean that Axa would not recognise the link between the two brokers. In the future, we hope to have an industry wide-solution that will allow insurers and brokers to share this information. I understand your frustration around the Breakdown Cover. The reason that you would have needed to be transferred is that we have specific agents trained to help with this and work in a different area. This ensures that you would be provided with the correct product to suit your needs. I believe that we now have everything that we require for your policy, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“BEEN WITH AUTONET A FEW YEARS AND HAVE NEVER HAD ANY ISSUES OR PROBLEMS WITH THEM. A RELIABLE COMPANY.”

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Posted 8 years ago

Hi Angela, Thank you very much for your continued custom. We are pleased to hear that you are happy with the service that you have received. Kind regards Nicola

Posted 8 years ago

“Fast and effective service and would reccomend to anyone”

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Posted 8 years ago

Hi Steve, Thank you for your recommendation and taking the tome to let us know that you are pleased with the efficient service at Autonet. Kind regards Nicola

Posted 8 years ago

“I found Autonet very easy to deal with, and a quick call before taking out the car insurance gave me answers to any questions i had. The service was very prompt and easy to set up. The person I spoke to on the phone was very helpful and knowledgeable about the insurance I wanted. By far the best service I have had in many years from a insurance company. Thank you”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know how pleased you are with the helpful, knowledgeable staff at Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews