Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,909 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“in general everything ok but finance company still asking for details after all agreed and accepted by Autonet”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feedback. I have passed your details on to our household department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“Mixed bag. The renewal quote was seriously uncompetitive which prompted me to shop around and it was only when I came back to them to tell them I had a better quote from another company and that I wanted to cancel my cover that they dropped the price to an acceptable level (seriously, why do insurance companies do this, just BE HONEST please, it isn't rocket science!). I've stayed with them because the cover is slightly better tailored to my individual needs (the one real advantage that this company offers) but they are going to have to up their game to retain my business next year. Also, singularly unimpressed that you can ONLY advise of a non-renewal via a phone line that takes an age to put you through to an actual person and that advertises three completely different sets of opening hours, none of which turned out to be correct. I got through to the rival insurer instantly to say I wasn't going to go ahead with the policy and it was cancelled in less than a minute, so Autonet have some serious catching up to do here.”

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Posted 5 years ago

“After queerying your broker I then received a cheaper reasonable price. Please could you send me my insurance documents on paper by post. Thankyou!”

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Posted 5 years ago

Hi Mr Spence, Thank you for your comments, I have issued documents to you via post please allow 5 working days for these to come through. Kind Regards Carly

Posted 5 years ago

“Great Price”

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Posted 5 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 5 years ago

“It was cheap, but the services offered was because its so cheap”

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Posted 5 years ago

Hi Jackie, Thank you for the comments, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 5 years ago

“Good but renewal was more than it should have been- just too busy to chase when ch was disappointing”

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Posted 5 years ago

Hi Chris, Thank you for taking the time to get in touch and I am sorry to hear that you are not happy with the renewal. The renewal premium we sent out to you was based on the current information we hold so if your details have changed this could influence the price. We do also give our clients the option to decline the quotation by calling us. If you would like to discuss this further please contact our offices. Kind Regards Carly

Posted 5 years ago

“Don't agree with £15 set up fee”

Helpful Report

Posted 5 years ago

Hi Patrick, Thank you for taking the time to get in touch. The £15 is an administration fee to cover the costs that Autonet would incur by setting up your policy over the phone. This fee is not charged if a policy is purchased online. Kind Regards Carly

Posted 5 years ago

“I have had no issues with the insurance itself, my only problem is that going into the second year of the premium the payment date was (inexplicably) moved from the 2nd of the month to the 10th.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our customer service department and someone will be in touch to discuss this further. Kind regards Mollie

Posted 5 years ago

“Basic expectations. All ok. Expensive.”

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Posted 5 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 5 years ago

“When clicking through from a price comparison website, some of the options then needed to be reselected within Autonet page. Furthermore, the contact details page would not accept confirmation of my details. Policy appears to be good value for money so very happy in that respect.”

Helpful Report

Posted 5 years ago

Hi Mark, Thank you for the feedback, I will pass this on to the relevant department. Kind regards Mollie

Posted 5 years ago

“Helpful team.could be better specially with prices”

Helpful Report

Posted 5 years ago

Hi, Thank you for letting us know you are pleased with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“I had a email for a quote for my renewal . I wasn't happy so rang to cancel my policy after going on a comparison site and getting a quote for a lot less. I told the tele sales my problem and he sorted it out for me which I was very happy about .Luckily I have never had reason to use it and long may that continue xx”

Helpful Report

Posted 5 years ago

Hi, Thank you for take the time to review Autonet, we are pleased to hear we were able to get you a competitive price. Kind regards Mollie

Posted 5 years ago

“Cheapest quote but horrid website”

Helpful Report

Posted 5 years ago

Hi, Thank you for the comments, we place a great deal of importance on customer feed back. I have passed your comments on to the relative department. Kind regards Mollie

Posted 5 years ago

“Easy on line dealings but unfair charges, I was charge an administration fee because I didn't declair I none fault accident I had on a motorcycle 2 yrs previous as I was taking out van insurance , they then asked me to to produce the none fault documentation and no claims which they increased my premiums which I understood then charge me another administration fee ???? In my eyes it was the same issue and should of only be charged once”

Helpful Report

Posted 5 years ago

Hi Tom, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind Regards Carly

Posted 5 years ago

“good price, 75% website friendly”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 5 years ago

“We got a great price from Autonet but our renewal was expensive, we got a better price from a comparison site from Autonet plus, actual insurance service is great but the quoting process leave a LOT to be desired”

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Posted 5 years ago

“simple to do”

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Posted 5 years ago

Hi, Thank you for letting us know that the insurance was simple to arrange. Kind Regards Carly

Posted 5 years ago

“Can’t believe I can’t change from van to car insurance simply and swiftly but hay ho”

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Posted 5 years ago

Hi Jason, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction, unfortunately when changing your vehicle from van to car this is a different policy type however we can offer a cancel and replace. Please don't hesitate to contact us if you need any further assistance. Kind regards Mollie

Posted 5 years ago

“2nd year with autonet for my van insurance. I felt I had to stay with them as I currently have an on going claim in place for an accident I was involved in in February 2018 where 2 other parties involved are still trying to avoid responsibility. Due to this my premium has doubled and my no claims has disappeared. However once this is resolved I have been told I will receive my no claims back and a refund of some of my renewal premium. Not happy but I think I am in a corner at the moment.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and we are sorry to hear that you are unhappy. I would like to assure you that if you decided to not renew with us this year this would have no impact on your claim and it would still be processed as normal. It is also standard practice across the industry, that an ongoing claim would have to be rated as fault until it gets settled, if the claim was then settled as non-fault we would then look to refund the difference in premiums. If you would like to discuss this further then please contact our customer services department. Kind Regards Carly

Posted 5 years ago

“Customer service very slow, still not received my documents either by post or email as agreed in telephone conversation”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and we are sorry to hear that you are unhappy. I have passed your comments to our Customer service department and somebody will be in touch shortly. Kind regards Mollie

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,909 reviews