Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and efficient service offering good level of cover at decent price. I am however disappointed that although i did explain about my claim last year the fact that i got the date wrong by a couple of weeks (i had lost some paperwork) cost so much extra!!!!!”

Helpful Report

Posted 7 years ago

Hi Alex, Thank you for your comments and letting us know that you are pleased with the efficient service from Autonet. In terms of the price, this is set by the insurer rather than Autonet and unfortunately the dates of the claims can sometimes have an impact on the price. We do always look to offer the most competitive price that we can though. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very reasonable quote, easy to access the web for information and help at hand if required”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the price and the assistance available. Kind regards Nicola

Posted 7 years ago

“Absolutely first rate company to deal with - would recommend to anyone”

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Posted 7 years ago

Hi David, Thank you very much for your recommendation and letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 7 years ago

“if it wasn't for me contacting them to say I'd not received any email documentation I am not sure how long it would have taken them to issue them”

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Posted 7 years ago

Hi Alison, Thank you for your comments and taking the time to review Autonet. We take customer feedback seriously and have looked into this for you. After the policy was purchased, an additional claim was added on. We wrote to you to advise of this and we then needed to wait for the additional payment before the documents were released. I believe this was processed as soon as you contacted us with the additional premium and that you now have everything you require. However, if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very impressed how easy it was to set up the policy and I'm looking forward to a long relationship with these guys”

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Posted 7 years ago

Hi Steven, Thank you for letting us know that you found it easy to deal with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very easy to use”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found us easy to use. Kind regards Nicola

Posted 7 years ago

“good fair service happy staff”

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Posted 7 years ago

Hi Martyn, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Very easy to renew my policy and very competitive price”

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Posted 7 years ago

Hi David, Thank you for your comments and letting us know that you are pleased with the price and the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and easy to complete the form. Good price for the cover.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“A JOKE OF A COMPANY - AVOID AT ALL COSTS. THEY WERE SUPPOSED TO CANCEL MY COVER ON THE 1ST APRIL (MUST HAVE BEEN AN APRIL FOOL AS THEY "FORGOT". i HAVE HAD TO PAY THEM 22 DAYS MORE COVER, PROVE I HAD INSURANCE ELSEWHERE (I HAVE WITH ONECALL) AND A CANCELLATION FEE OF £75. THE BIGGER JOKE IS THAT ITS BECAUSE THEY WOULD NOT COVER MY 49 YEAR OLD PARTNER BECAUSE HE WAS JUST LEARNING. CUT OFF TWICE AND NO WAY TO ESCALATE BECAUSE "NO ONE WAS AVAILABLE". HAHA AUTONET - AMAZING JOKE OF A COMPANY. FORGOT TO ADD THIS WAS IN MY 2ND YEAR. WAY TO REWARD LOYALTY.”

Helpful Report

Posted 7 years ago

Dear Miss Huntley, Thank you for your comments. We take customer feedback very seriously and are sorry to hear that you are not happy with all aspects of the service that you have received. We have looked into this and can see that you contacted us to add your partner on to the policy. Unfortunately, the insurer that you were with at that time was not able to offer cover for a provisional driver and so you wanted to look into cancelling the policy. However, the policy was not cancelled at that time because the phone call ended before the process was completed. Our adviser did try to contact you back but was unable to get through to you to complete the cancellation. When we heard from you later in the month, we looked into backdating the cancellation for you to the 1st April, which is why we requested the proof of alternative cover to help with this. When a policy is cancelled, Autonet do charge a cancellation fee. This is explained prior to the policy being purchased and is made to cover the costs incurred to us. We can see that your policy is now cancelled, but you require any further information, please let us know. Kind regards Nicola

Posted 7 years ago

“Very easy to use site very helpful staff”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with how easy our website was to use. We are happy to hear that you are satisfied with the helpful staff at Autonet. Kind regards Nicola

Posted 7 years ago

“quick and easy to use to buy online car insurance”

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Posted 7 years ago

Hi Amanda, Thank you for letting us know that you found it quick and easy to purchase your car insurance through Autonet. Kind regards Nicola

Posted 7 years ago

“I got insurance and cancel after 10 days. They charged me £50 but in document they said cancelation fee is £7.50. They charged me for “CANCELATION FEE 7.50” but they charged me £50. They did not mention in anywhere in the policy terms and conditions of insurance documents. They are layer and rubber. They charged me for 10 day £70.00.”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for taking the time to get in touch. Autonet are an insurance broker and work with various insurers. When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering the policy. If this is cancelled before the end of the 12 months, charges are made to cover the costs incurred to us. The £7.50 cancellation charge that you mention is the charge made by the insurer. The £50 charge is the cancellation fee made by Autonet and is noted in our terms of business. Before a policy is purchased online, customers much tick a box to agree to the terms of business. I can see that your policy is now cancelled but if you reuire any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“The speed with which I set up a new insurance policy, the ease of navigating through the process was fantastic. I checked their star ratings and other reviews before committing myself to accepting their quote and now I would definitely recommend this company to others.”

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Posted 7 years ago

Hi Lynda, Thank you for your recommendation and taking the time to get in touch. We are pleased to hear how easy you found it to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and simple to use and understand .”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it quick and easy to use Autonet. Kind regards Nicola

Posted 7 years ago

“Good access to facts and figures; good access to buying the product chosen; it appears to be very competitive, it now remains to be seen if & when the time comes for ( fate forbid ) CLAIMS and CUSTOMER Help service , what the performance is ? Very easy to have gone through GoCompare to AutoNet Plus, who in turn Insured me through Covea Insurance.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to get in touch and let us know how pleased you are with the service that you have received so far from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“tHEY HAVE MADE THE PROCESS TO GET MY INSURANCE VERY EASY AND ITS THE CHEAPEST”

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Posted 7 years ago

Hi Phil, Thank you for your comments and letting us know that you were pleased with the process and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Competitive pricing and easy to purchase on-line.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the price and how easy you found it to purchase online. Kind regards Nicola

Posted 7 years ago

“quick and hassle free”

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Posted 7 years ago

Hi Roy, Thank you for getting in touch to let us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 7 years ago

“Efficient systems. Adequate line speed.”

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Posted 7 years ago

Hi Max, Thank you for your comments and letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews