Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to get the quote and choose the cover I needed. Good price.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“By being cheaper than my previous insurer”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the price. Kind regards Nicola

Posted 7 years ago

“The online application system is easy to use with a with a wide range of available policies to compare. No problem finding one to suit me. the process was quick and efficient.”

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Posted 7 years ago

Hi Geoff, Thank you for letting us know how easy you found iut to apply for your insurance online. We are pleased that you found it quick and efficient to deal with us. Kind regards Nicola

Posted 7 years ago

“Good price for insurance, easy to use website”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found our website easy to use. Kind regards Nicola

Posted 7 years ago

“quick and easy forms”

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Posted 7 years ago

Hi Karen, Thank you for your comments and letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“price competitve”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the competitive price from Autonet. Kind regards

Posted 7 years ago

“The on-line experience was good, but trying to renew a policy over the phone was really NOT very good at all!. Your staff claim that someone will call back but this is very hit and miss and not convenient. And that is after hanging on the phone for an adviser for ages. I found it easier to just start from scratch on-line, so am probably NOT getting the best deal But need to sort the insurance NOW!. At least proving my no claims should be easy as you have all the details on last years policy.”

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Posted 7 years ago

Hi, Thank you for taking the time to get in touch and letting us know that you found our online experience good. I will ensure that you comments about the renewal experience and the call backs are passed on to the relevant departments. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Cheap but effective cover!”

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Posted 7 years ago

Hi Catherine, Thank you for your comments and letting us know that you were pleased with the cover your purchased. Kind regards Nicola

Posted 7 years ago

“Do not recommend Autonet.I drive for 14 years,I had car insurance with many companies.I don't know if any other insurance company steal the money from customers ("legal or ilegal")bit Autonet definitely is one to avoid.Don't be fooled with cheap premium.You will see later,the premium is cheap for a reason.”

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Posted 7 years ago

“Excellent service, set up on line very easy to follow and fill out details, any queries were dealt with quickly over the telephone (my preference) would recommend this service”

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Posted 7 years ago

Hi, Thank you for your comments and recommendation. We are pleased to hear that you are happy with the excellent service that you received. Kind regards Nicola

Posted 7 years ago

“Easy to understand. Quick to work through great price”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Very good service Thank you”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Overall very happy. Only problem was my quote through Confused.com was £222 but when I was put through to your site it rose to £238. Of course I was still able at that stage to decline which I almost did, but given most of the reviews I read about you were positive I concluded this was not sharp practice but just an error so went ahead.”

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Posted 7 years ago

Hi Ray, Thank you for taking the time to get in touch and let us know that you are happy with Autonet overall. If you would like us to look into the difference in price, please let us know. You can reach us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola Kind regards Nicola

Posted 7 years ago

“Through comparison site, money supermarket”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“I can't say a good word about this firm, difficult to contact, premium rate phone line only and their so called 'live chat' doesn't actually function. After being on hold for ages you get a very unfriendly chap who is totally disinterested and calls you 'mate'(!?). Sent me a renewal quote for van insurance of £474, shopped around and got better cover for £175! For goodness sake people go elsewhere and certainly DON'T take their word you are getting the best deal.”

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Posted 7 years ago

Hi Paul, Thank you very much for your comments and taking the time to get in touch, We place a great deal of importance on customer feedback and have looked into this for you .We can see that it took some time for you to get through to one of our agents, please accept our apologies for this as we were experiencing high call volumes at that time. We do have plans in place to address this. Also, we are sorry to hear that you were not happy with the agent you spoke to, however, have listened to the calls made to Autonet and believe that our agents acted professionally in relation to the requests made. We are sorry to hear that you found a more competitive quote elsewhere this time, but do hope that you may consider Autonet again in the future. Kind regards Nicola

Posted 7 years ago

“Quick, efficient and a very competitive price”

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Posted 7 years ago

Hi Jackie, Thank you for your comments and letting us know that you are pleased with the efficient service and competitive price from Autonet. Kind regards Nicola

Posted 7 years ago

“Hidden fees,incompetent staff,difficult to get insured with Autonet.The worst insurance company! If you want to waste a lot of time and money,then probable to end uncovered,Autonet is the answer.”

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Posted 7 years ago

“In fairness to this company and with ref to a negative posting 2 days ago - I would like to commend the customer service/complaint department for the very courteous and professional manner in which they responded to my concern. Money was refunded, an apology extended and documents sent very promptly. very impressed”

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Posted 7 years ago

Hi, Thank you very much for your comments and your updated review, We really do place a great deal of importance on customer feedback and satisfaction and are pleased to hear that this issue is now resolved. Kind regards Nicola

Posted 7 years ago

“Easy and quick form filling and straightforward questions”

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Posted 7 years ago

Hi Dave, Thank you for your comments and letting us know that you are pleased with the service from Autonet so far. Kind regards Nicola

Posted 7 years ago

“Fantastic price on van cover and very quick and easy payment process, certificate was emailed to me within minutes. So far so good.”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews