Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest and easy to arrange.”

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Posted 8 years ago

“Good layout. And good price comparison”

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Posted 8 years ago

“Better price”

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Posted 8 years ago

“It was quick and easy which made the experience of buying insurance as pleasurable as is possible”

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Posted 8 years ago

“I have been driving as a second driver for 10years all my other quotes were extortionate I received what I think was a very fair price.”

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Posted 8 years ago

“Just had my new quote from my old insurers and found it far too expensive, tried ringing them to see if they could do me a better deal but i was put on hold and in a 9 minute queue. So went on the internet to see what was the best deals and found this insurance company that could slash my car insurance by approx £200 so that made me Happy.”

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Posted 8 years ago

“Best premium value for money and ease of quote process.”

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Posted 8 years ago

“very reasonable with cost, policy easy to complete”

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Posted 8 years ago

“Customer services are helpful but they must be over worked as you can not get a response on live chat (I tried serval times over serval days) and it's a long wait on the 'phone for them.”

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Posted 8 years ago

Hi, Thank you very much for your comments. We have recently been experiencing high volumes of calls and customer contact on our Live Chat service and are actively recruiting more staff to help with this. Kind regards Nicola

Posted 8 years ago

“A great quote with complete cover for my car at a very competitive price - Thankyou”

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Posted 8 years ago

“Paid £233 for one years insurance but changed the car after 3 months. Autonet says I can't transfer my insurance to the new car so I have to cancel and have new insurance. They want £440 to insure the new car compared to £267 elsewhere so I will cancel but I will only get £65 refund for the 9 months unused insurance. What a rip off.”

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Posted 8 years ago

“Easy to take your money. Impossible to contact with enquiries. Reported to Financial Ombudsman.”

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Posted 8 years ago

“Unable to supply me with new quotation on new 66 vehicle. Had to renew with another insurer but trying to cancel and obtain no claims bonus proof is horrendous. Phone takes approx 40mins to answer and after being promised 3 times for proof to be sent no option but to take further. The online chat not answered and completing the complaints just times out stating server not available. I would honestly avoid at all costs.”

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Posted 8 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. I'm sorry to hear that you are not satisfied with all aspects of the service that you have received. We take your comments seriously and would like to look into this for you. If you would like us to do this, please can you get in touch by using reviewsites@autonetinsurance.co.uk. If you include your contact details and/ or policy reference, along with a short summary, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Very straight forward”

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Posted 8 years ago

“best quote on internet and easy to deal with”

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Posted 8 years ago

“Brilliant service and staff really helpful and friendly. Will definitely be renewing my insurance policies with Autonet!”

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Posted 8 years ago

“good value easy to guide through policies required very good internet guidelines”