Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the site easy to navigate and insured the car quickly. I was able to scan and e-mail relevant documentation to the insurers and digitally sign the finance agreement. Thank you for making things as simple as possible without all the usual jargon.”

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Posted 8 years ago

Dear Mr & Mrs Lister, Thank you very much for your comments and taking the time to let us know you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Everything was set up and sorted out efficuently.”

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Posted 8 years ago

Dear Mr Tate, Thank you for your comments. We are pleased to hear you ate happy with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“When changing vehicle details on insurance and spending an hour and ten minutes on the phone going through all the details with 'FOUR' members of staff, my premium doubled! After supposedly speaking with a supervisor got it reduced slightly, to be completely honest you only got my business this year because I couldn't face going through everything with another provider. Will be looking elsewhere next time and not recommending to others in my trade!”

Helpful Report

Posted 8 years ago

Hi Craig, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address reviewsites@autonetinsurance.co.uk. If you include your name, reference number and a few short details, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Easy to deal with and communication”

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Posted 8 years ago

Hi Faye, Thanks for your comments and letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Autonet good, very helpful on the phone but they let them selves down by using premium rate telephone numbers. If your spreading the cost of your insurance beware if Autonet put you in touch with Close Brothers. There website is unsafe, the certificate cannot be varified, and your ID could be stolen . That is according my browser Firefox.”

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Posted 8 years ago

Hi Roger, Thank you very much for your comments and taking the time to get in touch. We are pleased to hear that you found the staff at Autonet helpful. The telephone numbers that we use for new customers are premium rate, however the numbers available for existing customers are "03" numbers, which are local rate and are included in many phone packages (please check with your provider though). We do also offer a free Live Chat service from our website. In terms of the instalments, we do work with Close Brothers Premium Finance. Since your review, we have been in touch with them and they have confirmed their sites are secure and that all customer information is safe. I trust this reassures you, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Excellent Service excellent value for money for the best possible cover”

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Posted 8 years ago

Hi Brian, Thank you very much for taking the time to let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very reasonably priced with an excellent level of cover. Friendly staff on the customer service line who couldn't do enough to help.”

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Posted 8 years ago

Hi Amanda, Thank you for your comments and taking the time to let us know that you are pleased with the friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Easy and very professional to deal with. Great price and great service, Why didn't I join with you earlier. Five stars. Thanks so much Neil Rice Liverpool”

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Posted 8 years ago

Hi Neil, Thank you very much for letting us know that you are pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very reasonably priced, quick efficient service - I'd recommend Autonet to anyone.”

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Posted 8 years ago

Hi Andy, Thanks for your comments. We are pleased to hear that you would recommend Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent help - had several changes to do and managed to get them all done for a reasonable cost”

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Posted 8 years ago

Hi Sarah, Thank you very much for your comments and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to arrange and receive e-documents all at a great price.”

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Posted 8 years ago

Hi Rodney, Thank you for your comments and letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“The service was easy to arrange and was very good value.”

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Posted 8 years ago

Hi Dean, Thank you for letting us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“The price was very fair and the procedure for switching my home insurance very easy. The website was easy to use, enabling me to compare between policies, and so select the best one for me.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments. We are pleased to hear that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“I HAVE NEVER HEARD ABOUT AUTONET BEFORE BUT WHEN I LOGGED ONTO COMPARE THE MARKET AND ENTERED MY DETAILS THEY CAME OUT ON TOP FOR THE BEST PRICE. I ALSO FOUND THAT I GOT EVERYTHING INCLUDED IN THE PRICE FROM MY PREVIOUS INSURER AT WAY BELOW HALF THE PRICE. I WAS VERY PLEASED AND SIGNED UP STRAIGHT AWAY , THE PROCESS WAS QUICK AND EASY TO COMPLETE AND THE ADVISOR WAS VERY HELPFUL AT ANSWERING MY QUESTIONS ETC . I WOULD RECCOMEND THEM TO FRIENDS AND FAMILY .”

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Posted 8 years ago

Hi Stewart, Thank you very much for your recommendation. We are pleased to hear that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“It's a bit early in the day to give a full review as only been insured for a few weeks, but my experience so far has been positive. It was easy to apply for car insurance online and was a much quicker process than ive experienced elsewhere. I like that I didn't have to speak to anyone on the phone.”

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Posted 8 years ago

“Great to get early warning of renewal, gave time to check out other policies and prices. Phones answered quickly and by British, which gave me assurance nothing had been misinterpreted. No nonsense conversation with the company representative which resulted in the policy that was right for me. Could not really fault the service, it was so straightforward. A refreshing change from the norm!”

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Posted 8 years ago

Hi John, Thank you very much for your comments and taking the time to let us know how pleased you are with the service from Autonet. We are happy that our friendly staff were able to help. Kind regards Nicola

Posted 8 years ago

“Effective and efficient professional service from first search to document delivery.”

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Posted 8 years ago

“Very good price, covered everything I wanted. Free monthly payments swung it for me.”

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Posted 8 years ago

Hi Ben, Thanks for your comments and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Have had to wait a long time for the phone to be answered. Good service provided at the end of the telephone.”

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Posted 8 years ago

Hi Miriam, Thanks for letting us know that you were pleased with the service that you received from Autonet. Please accept our apologies if it took longer than expected to get through on this occasion. Kind regards Nicola

Posted 8 years ago

“Very helpful. Good price and customer service.”

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Posted 8 years ago

Hi Ian, Thank you for your comments, we are please to hear that you are happy with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews