Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service good competitive rates”

Helpful Report

Posted 6 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Daniel made renewing my insurance easy and pain free !”

Helpful Report

Posted 6 years ago

Hi Geoff, Thank you for your comments, we are pleased to hear that you found the renewal process easy. Kind Regards Carly

Posted 6 years ago

“Found the website very easy and quick to use. Price was right for the cover I needed. Thanks!”

Helpful Report

Posted 6 years ago

Hi Nick, Thank you for letting us know that you found the website easy to use. Kind Regards Carly

Posted 6 years ago

“very good service . good suport , have mi recomandation”

Helpful Report

Posted 6 years ago

Hi David, Thank you for letting us know that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“Easy to renew no fuss!!”

Helpful Report

Posted 6 years ago

Hi Dan, Thank you for letting us know that you found the renewal process easy. Kind Regards Carly

Posted 6 years ago

“Quick & easy”

Helpful Report

Posted 6 years ago

Hi, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Quick and easy application”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Everything is easy to follow and insured in minutes.”

Helpful Report

Posted 6 years ago

Hi Louise, Thank you for letting us know you found the process easy to follow. Kind regards Mollie

Posted 6 years ago

“Always look for a better for me.”

Helpful Report

Posted 6 years ago

Hi Mahmoud, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 6 years ago

“Excellent price and ease of application online.”

Helpful Report

Posted 6 years ago

Hi Mark, Thank you for comments, its great to hear the price was competitive. Kind regards Mollie

Posted 6 years ago

“Quick and easy to set up insurance for my van.”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Had a cover with this company for a year, which was quite difficult in a sense that one of our vans got stolen and then the new one got vandalised twice. We asked for help and advice from them which they were happy to offer. However, when trying to renew our policy, the quote was way too high compared to other insurers. After going with Acorn Van insurance instead, we went back to ask for the No Claims Bonus certificate. I used the online service where you speak to a representative who assured me that it was 5 years and that it will be sent to our email address. A week later nothing came through so I got in touch again. Apparently it was now zero years NCB as we made claims on the policy. I asked why no one bother to explain that we would lose all 5 years before proceeding with the claims, to which they responded that it's not something they are required to do. They then admitted that they should have kept us informed and that it was a mistake to say we had 5 years when we didn't, promising to settle the difference between the cost of 5 years NCB and 0 which we now have. Following a brief conversation with Acorn, they said it was £1051.84. Guess what happened? They refused to cover any of it now and won't talk to me any more regarding this. It's common sense to keep your customers in the loop and help them when they are in need. Leaving a review everywhere I can, reporting them using my team everywhere I can and seeking advice from Citizen Advice Bureau as well as our solicitors. Ripped us off big time!”

Helpful Report

Posted 6 years ago

“Having dealt with Autonet previously I was happy to proceed and buy a policy from them again.”

Helpful Report

Posted 6 years ago

Hi Emma, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 6 years ago

“good price and easy to complete online with prompt reply”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear the price was competitive. Kind regards Mollie

Posted 6 years ago

“Fairly simple process overall but, some of the options regarding my personal details and, the details of the accident I had are too simplified. I would like to be contacted in regard to this so I can clarify my policy and, its accuracy.”

Helpful Report

Posted 6 years ago

Hi Scott, Thank you for the comments, I have passed your details on to our customer service team who will be in contact shortly. Kind regards Mollie

Posted 6 years ago

“Very easy to deal with.”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear the process was easy to deal with. Kind regards Mollie

Posted 6 years ago

“Quick and easy to get insured”

Helpful Report

Posted 6 years ago

Hi, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Excellent price and great customer service!”

Helpful Report

Posted 6 years ago

Hi Olly, Thank you for the comments, its great to hear the price was competitive. Kind regards Mollie

Posted 6 years ago

“Very helpful and to the point,I will be back again Thanks”

Helpful Report

Posted 6 years ago

Hi John, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Excellent service, very easy and understandable question. I will recommend to my friends.”

Helpful Report

Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews