Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website very easy to follow to get quotes”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased you found the website easy to follow. Thanks Annabel

Posted 4 years ago

“It was the cheapest/best deal overall for van insurance for myself. Its difficult to write an accurate review before I've had a chance to call upon their services (fingers crossed i wont need to).”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to share your thoughts. We are pleased you were happy with the deal we have offered. Thanks Annabel

Posted 4 years ago

“Brought my first work van and insurance prices have been ridiculous. Came across autonet and they gave a good fair quote.Easy application on line without sales people instantly phoning to hassle you to add on products and services.Nice simple service”

Helpful Report

Posted 4 years ago

Hi Craig, Thanks for taking the time to get in touch. We are pleased that you were happy with our price and found the online application simple. Thanks Annabel

Posted 4 years ago

“Excellent customer service. Resolved my issue without any problems.”

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Posted 4 years ago

Hi Donna, Thanks for taking the time to get in touch. We are pleased you have had excellent customer service from us. Thanks Annabel

Posted 4 years ago

“Great price can’t really comment on anything else as just started the car insurance with them.but so far very good on yearly price so far.”

Helpful Report

Posted 4 years ago

Hi Collette, Thanks for taking the time to get in touch. We are happy you found our price good. Thanks Annabel

Posted 4 years ago

“Rip off - 100% failure on customer service. difficult to get on telephone -old COVID 19 excuse etc. Wanted to charge double when they discovered my wife as a named driver had to claim on her own insurance with an incident she was not even driving or in the car (Car parked at work and someone collided with it) no fault claim. Question asked on intermediate website is ' have you or any named drivers caused a claim in the last three years' so I had not lied or hid any information from them - Shocking experience overall.”

Helpful Report

Posted 4 years ago

Hi J Mitchell, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks Annabel

Posted 4 years ago

“As posted on Trustpilot and replied to by Annabel. Policy No 2037LS24227 Ref No 2841427/3/rEA/MBIL My wife Janette Poyner rang to cancel the insurance on our VW Golf, due to her being allowed back on the Motability scheme. They told her the underwriters would be giving back £186.35p and we would get back £106.40p due to a cancellation fee of £79.95p. When she queried the cancellation fee she was told it would be in the t&c's. So for an insurance that was taken out in mid July and cancelled early November we have lost over £200 for 3 1/2 months insurance. Scandalous.”

Helpful Report

Posted 4 years ago

Hi Roger, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks

Posted 4 years ago

“Quick and very efficient. Received certificate within hours of completing the insurance quote and very competitive.”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to share your thoughts. We are pleased you found us quick and efficient. Thanks Annabel

Posted 4 years ago

“very easy to use”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased we were easy to use. Thanks Annabel

Posted 4 years ago

“I came across Autonet and found there site very easy and understandable to use and very good on pricing. will defiantly recommend”

Helpful Report

Posted 4 years ago

Hi Dan, Thanks for taking the time to share your thoughts. We are pleased you found our site easy and clear. Thanks for recommending us! Annabel

Posted 4 years ago

“Easy site to navigate and very competitively priced with good level of cover”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for taking the time to leave a review. We are pleased you found the site easy to navigate with a competitive price. Thanks Annabel

Posted 4 years ago

“Obtained car insurance via Quidco.com. Autonet came out cheapest including extras as standard like Legal Cover.”

Helpful Report

Posted 4 years ago

Hi Julian, Thanks for taking the time to share your thoughts with us. We are pleased that you were happy with the price and cover. Thanks Annabel

Posted 4 years ago

“Some of your staff were thoughtful and helpful,one of your staff was recalcitrant rude and unpleasant”

Helpful Report

Posted 4 years ago

Hi G.Jenkins, Thank you for taking the time to get in touch. We are pleased to hear about your positive experiences with our team and would like to know more in regards to the other one. Please email reviewsites@autonetinsurance.co.uk with your details and we will look into this. Thanks Annabel

Posted 4 years ago

“Fast friendly easy to use would recommend to anyone”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased that you found us fast, friendly and easy to use. Thanks for recommending us! Annabel

Posted 4 years ago

“good price for the cover and easy to do on lineg samwa”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. We are pleased that you found the online process easy to complete with a good price. Thanks Annabel

Posted 4 years ago

“Purchased my van insurance through compare the market.Requested protection on my no claims.When I received my policy it had NO protection on my no claims,and after speaking to autonet was told this was a compare the market error.I have now investigated with compare the market and they say my no claims protection should have been added by you and an investigation would be raised.To date I have had no response and as a result am totally dissatisfied.”

Helpful Report

Posted 4 years ago

Hi Mr Kuhn, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Thanks Annabel

Posted 4 years ago

“Purchased through confused. Com. Cheapest quote. The Proof will be in the after care if their services are needed at the point when most support is required without fuss or obsticles to get over.”

Helpful Report

Posted 4 years ago

Hi Dorian, Thanks for taking the time to get in touch. We are pleased that you were happy with the quote. Thanks Annabel

Posted 4 years ago

“Avoid at all cost. Changed my quoted price and now want money to cancel policy. Can't get hold of anyone to sort it. Do not use these”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to get in touch. I have passed your details on to the relevant team who will be in touch shortly. Thanks Annabel

Posted 4 years ago

“Slick process and great price!”

Helpful Report

Posted 4 years ago

Hi, Thanks for taking the time to share your thoughts. We are please that you found our process slick with a great price. Thanks Annabel

Posted 4 years ago

“Great price, information was clear and purchase was smooth”

Helpful Report

Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews