Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service very smooth”

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Posted 8 years ago

Hi Brian, Thank you for letting us know that you are pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Shortly after my car insurance renewal date of 15 June, I decided to take my off the road for around 6 months due to lack of use. The policy was finally closed on the 2 July. You have found it fit to charge me almost £200 for the priviledge of doing so. You are not treating customers fairly. This matter will be taken further.”

Helpful Report

Posted 8 years ago

Hi Peter, Thank you very much for your comments. I'm sorry to hear that you are not satisfied with all aspects of the service that you have received from Autonet. We take your feedback seriously and your comments have been passed to our Complaints team. Kind regards Nicola

Posted 8 years ago

“I found the process from start to finish for my van insurance , it ran very smoothly.”

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Posted 8 years ago

Hi Simon, Thank you very much for letting us know that you were pleased with the smooth process at Autonet. Kind regards Nicola

Posted 8 years ago

“Straight forward access. Clear instructions and quick transaction.”

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Posted 8 years ago

“I have taken out insurance with autonet because it was such a good price however I now know why because it's a scam to rip people off later. 1St they asked for proof of no claims which I did then they found a claim that was nothing to do with me (& i have van insurance with another company so I called them & they knew nothing about it) so I had to get intouch with the person who damaged my van & call there insurance to email me proof it wasn't my fault and that they bought me a new van sent this to autonet & was sent an email ( that I can't reply to i may ad) saying I need to pay £614 more for my insurance & it will be taken by direct debit from my account ( no thanks I'm not being penalised for no reason) I have tried emailing & live chat & I'm sure when I call they don't update the system so a waist of time. I will be contacting trading standards & worst case scenario will use the £614 they plan to rip me off for to get a solicitor to sort this out once & for all.”

Helpful Report

Posted 8 years ago

Hi Stephen, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer feedback and take your comments seriously. I have passed your comments on to our customer service team, who will be in touch accordingly. Kind regards Nicola

Posted 8 years ago

“All the Autonet people have been very helpful and friendly. A very simple process to insure with them.”

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Posted 8 years ago

Hi Peter, Thank you very much for letting us know that you are pleased with the helpful, friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Fast, reliable and inexpensive. Good Customer support staff.”

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Posted 8 years ago

Hi, Thank you very much letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“As new customer, I found the whole process easy and hassle free which was very impressive. My previous experiences when changing insurance companies has not been so great, so I'm very happy indeed.”

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Posted 8 years ago

Hi, Thank you very much for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Very quick with policy documents. Had an accident shortly after purchasing insurance and their claims line was very efficient and informative. Would recommend to anyone looking for insurance.”

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Posted 8 years ago

Hi Shelley, Thank you very much for your comments and letting us know that you would recommend Autonet, I'm sorry to hear that you had an accident, but am pleased to hear that we were able to help. Kind regards Nicola

Posted 8 years ago

“Everything very well with no problems”

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Posted 8 years ago

Hi Malcom, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“A simple process to completion via internet. Most importantly to me, I received no telephone calls to try selling me something else. Well done.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“I received very quick responses to any queries, and excellent communication throughout the the transaction.”

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Posted 8 years ago

Hi Robert., Thankyou for your comments and letting us know that you are pleased with the excellent communication from Autonet. Kind regards Nicola

Posted 8 years ago

“One I managed to get through on the phone, my concerns were dealt with in a courteous and swift manner”

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Posted 8 years ago

Hi Malcolm, Thank you for your comments and letting us know that you were pleased with how your enquiry was dealt with. Kind regards Nicola

Posted 8 years ago

“Very good Services And frendly advisories”

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Posted 8 years ago

Hi Radoslaw, Thank you for letting us know that you were pleased with the service that you received from the friendly advisers at Autonet. Kind regards Nicola

Posted 8 years ago

“great deal ,,you name it all in ,,breakdown ,legal all at a great price ,,its about time an online search company got it all right ,,,thank you ,,,,”

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Posted 8 years ago

Hi Raymond, Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Competetive quote and helpful staff, I've renewed from last year.”

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Posted 8 years ago

Hi Deborah, Thank you for your continued custom and letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“I have two vehicles insured with you now and each time the service has been excellent. Every thing I needed to know was answered. Very pleased at the competitive costs too. Great company.”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the excellent service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Was very pleased with Autonet. Wasn't pleased with their initial renewal price they'd quoted so I decided to "go compare". When I rang to ask why they could offer a cheaper price online they immediately checked and not only matched the online quote, but also made me aware of the 'Platinum' level service that was quoted a bit further down the list. In short they gave me the Platinum level cover for the price of the normal cover. What more can I say!!”

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Posted 8 years ago

Hi Darren, Thank you for taking the time to let us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“very good service”

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Posted 8 years ago

Hi Robert, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Great service”

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Posted 8 years ago

Hi Andrew, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews