Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the whole autonet insurance process very good and professional thanks..”

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Posted 9 years ago

Hi Zoe, Thank you very much for your comments. We are pleased to hear that you are happy with the service that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“It's simple...easy process, easy to deal with and easy to talk to! What more can I say? Autonet are great! Highly recommended.”

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Posted 9 years ago

Hi, Thank you very much for your comments and for taking the time to let us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Best value for money, great customer service on the phone, very helpful and friendly. Would definitely recommend :)”

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Posted 9 years ago

Hi Oni, Thank you very much for your recommendation. We are pleased to hear that you are happy with the helpful, friendly staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Good and easy to deal with. Very competitive and customer friendly service. Would definitely use again”

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Posted 9 years ago

Hi Vijay, Thank you very much for your comments, we are pleased you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“Great service”

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Posted 9 years ago

Hi Kyri, Thank you for taking the time to get in touch and let us know that you are happy with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“average service , a few mistakes dragged the setting up of policy out but other than that ok .”

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Posted 9 years ago

Hi Gary, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Great service, always breast nearest price on renewal”

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Posted 9 years ago

Hi Paul, Thank you very much for taking the time to get in touch and let us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“was insured with this company last year but the quote being so high went and look in internet ,now with the same company got it 100+ cheaper did not understand this ,autonet should have call me back when they should they would ,on the 13/11 but Didn't ,I had to call to get my document's, so with this very poor service will not renewal next year with autonet ,I just pray I do not have to make a claim because feel I will be badly let down and get poor service, It could, be the salesperson was having a bad day so got lack of services which I needed”

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Posted 9 years ago

Hi Dave, Thank you very much for your comments and taking the time to let us know about your experience with Autonet. These comments have been duly noted and passed on to the relevant department. Please accept my apologies if the level of service was not up to the standards that we usually expect. We do hope that you will consider Autonet when your policy is due for renewal. If we can be of any further assistance, please don't hesitate to let me know. Kind regards Nicola

Posted 9 years ago

“Very helpful customer service team - helped me get a competitive quote. Would highly recommend”

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Posted 9 years ago

Hi Dawn, Thank you very much for your recommendation and letting us know that you are pleased with the price and customer service available from Autonet. Kind regards Nicola

Posted 9 years ago

“No hassle , no frills & easy to renew”

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Posted 9 years ago

Hi Mark, Thank you very much for taking the time to get in touch and let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Very unhappy with the service received , Terrible communications, miss information and a total unwillingness to help in any way shape or form a supposedly cheaper provider has just cost me an extra £50 on top of the time taken chasing them up and waiting on the phone would not recommend at all .”

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Posted 9 years ago

Dear Mr Remmer, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer feedback and take your comments on board. When we have looked into your file, the additional £50 was in relation to a secondary occupation that was not initially included. The additional request for information came from the insurers. As a broker, we were required to pass these requests on to you. We do understand your frustration and I have passed your feedback on to the relevant department. Kind regards Nicola

Posted 9 years ago

“Fast and easy to set up”

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Posted 9 years ago

Dear Mr Searle, Thank you for letting us know you were happy with the service you received. Kind regards, David

Posted 9 years ago

“Just found my insurance is £70 more expensive than quoted due to the finance company adding on which I was unaware of. Won't be using again”

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Posted 9 years ago

Dear Mr Hart, Thank you for your comments, when paying over instalments there is an interest charge that applies. We make every effort to ensure this is clearly explained to our customers prior to purchase and I can only apologise if this came as a surprise. If you would like us to look into this further then please email us at reviewsites@autonetinsurance.co.uk Kind regards, David

Posted 9 years ago

“Great service would def recommend”

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Posted 9 years ago

Dear Mr Millar, Thank you for your feedback, I am pleased you were happy with our service. Kind regards, David

Posted 9 years ago

“This is the second year I have renewed my car insurance with Autonet, on both occasion the process was straight forward and the best aspect of renewing with Autonet, for me, was I could do it all 100% online - even sign my direct debit agreement - thus reducing the need for phone call and paper docs having to be signed and posted off (because admittedly I am not good at following up on paper based docs) overall a very satisfied customer. Oh yes and the price of my insurance was in line with other competitors so again - very satisfactory. thanks Brenda”

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Posted 9 years ago

Dear Mrs Plummer, Thank you for your comments, we're really pleased that you found the process straight forward and that you have renewed your policy with us. Kind regards, David

Posted 9 years ago

“I have used Automat on two occasions now (household and vehicle insurance) and in both instances I found the experience to be very painless. Everyone I have spoken to were courteous and helpful and in both cases they saved me money on the cost of the policies. I would definitely recommend.”

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Posted 9 years ago

“I was unhappy with the process - it seems a further way to rip me off. I got my quote of go compare - rang you up to clarify details. I spent about 25 minutes going through all the details with an advisor - agreed the price. Then came the sting!. I was put through to the payment department which I thought was going to be a quick process. The new advisor then went through all the same details again and added another more money to the price (over £100 more at least - if not more). Don't see how this should happen. Also not happy that I get charged more money also as I only work part-time and only use my car about 2-3 times a month to travel to a sports ground. Don't even park outside the ground. It all feels very unfair. Also just realised that you have spelt my middle name wrong. Guess you will charge me more to pay that. Car insurance is just a rip off. My middle name in Kemal NOT Kenal.”

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Posted 9 years ago

“Would have liked to have a phone call to discuss renewal requirements but overall good to deal with”

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Posted 9 years ago

“Each and every customer adviser i spoke too was friendy and helpfull. The on line chats was great and i was able to upload all the information and documents they need. Excellent”

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Posted 9 years ago

“Easy to deal with got me set up no hassle polite company to deal with”

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Posted 9 years ago

Dear Mr Slade, Thank you for your comments, I'm pleased you were happy with the staff you spoke with. Kind regards, David

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews