Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never tried autonet before. So far process smooth. Like for like policy competitive price.”

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Posted 8 years ago

Hi Adel, Thank you very much for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and easy to use”

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Posted 8 years ago

Hi Sarah, Thank you for letting us know that you found Autonet quick and easy to use. Kind regards Nicola

Posted 8 years ago

“Never speak to the same person twice, left hanging on for 20 minutes at least, then transferred to a different department. Sold a fleet policy that worked out more expensive than individual insurance. No-one wants to help or explain anything clearly. Told different things from several different people. They took out more money than they should from my account. Wasted hours of my life trying to sort it all out. Wont be using Autonet again that's a certainty.”

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Posted 8 years ago

Hi Joe, Thank you very much for taking the time to bring this to our attention. We place a great deal of importance on customer feedback and have looked into the calls that took place. Please accept our apologies as the level of service that you received is not that which we usually expect to provide. Feedback has been passed on to the management team in relation to this in order for us to improve the service that we offer in the future. Kind regards Nicola

Posted 8 years ago

“very good prices. quick and easy to sign up. Top service.”

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Posted 8 years ago

Hi Simon, Thank you for your comments and letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“No hassal, no phone call just did it all on line ????”

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Posted 8 years ago

Hi Denise, Thank you for your comments and letting us know that you found it easy to deal with Autonet online. Kind regards Nicola

Posted 8 years ago

“good value for car insurance best deal ever”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the value of your car insurance from Autonet. Kind regards Nicola

Posted 8 years ago

“Good price and good customer service for the quote team”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the price and service that you have received from Autoenet. Kind regards Nicola

Posted 8 years ago

“They charge and administration fee of 15 for any change or service. these hidden costs can add up in the year and make it cheaper to pay extra for a direct company and not a broker The customer service are not well trained and it took me days to get a chip in the windscreen resolved as they said it was not covered and that it was classed as a new windscreen - I called Aviva myself and checked and they said chip repair was covered with no charge and no affect to no claims - I had to make Autonet call Aviva to confirm this! I strongly recommend you do not use this company.”

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Posted 8 years ago

Hi Victoria, Thank you very much for your comments. At Autonet, we do make charges if amendments are made to a policy. This is done to cover the costs that are incurred to Autonet. In terms of your comments about your windscreen, I believe that our Complaints team resolved this for you. I trust that matter is now resolved, but please accept our apologies as that is not the usual level of service that we expect to provide. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“I've just bought the policy and finger cross everything would go nice n easy : )”

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Posted 8 years ago

Hi Kay, Thank you for your comments. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“easy to renew - cheaper renewal quote than those on comparison websites”

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Posted 8 years ago

Hi Paul, Thank you for letting us know that you found it easy to renew with Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to deal with over the phone with polite staff there to help in every way, I also have van insurance with them and find there prices very competitive.”

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Posted 8 years ago

Hi Michael, Thank you very much for letting us know that you are pleased with the polite, helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“fast,quick,no messing compettative”

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Posted 8 years ago

Hi Stephen, Thank you for your comments and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Easy, excellent service”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“One of the best quotes online. Quick ad easy to complete questions..”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“All went smoothly and prompt emails cofirming cover and the request for relevant information needed for new insurance was clear.”

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Posted 8 years ago

Hi, Thank you for letting us know that everything went smoothly when you dealt with Autonet. Kind regards Nicola

Posted 8 years ago

“A very quick and efficient service”

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Posted 8 years ago

Hi Darren, Thank you for letting us know that you found Autonet quick and efficient to deal with. Kind regards Nicola

Posted 8 years ago

“Very straight forward web page is perfectly layer out making important information easy to read”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“Always get the best quotes from Autonet insurance!”

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Posted 8 years ago

Hi Paul, Thank you for letting us know that you are pleased with the prices from Autonet. Kind regards Nicola

Posted 8 years ago

“Website was very easy to use and prices were excellent. It was easy to add any extras and you saw the increase in price straight away, which isn't always the case with all websites.”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know how easy you found it to use our website. Kind regards Nicola

Posted 8 years ago

“easy to use and quick ta”

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Posted 8 years ago

Hi Duncan, Thanks for your comments and letting us know that you found Autonet easy to use. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews