Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very pleased with my quote and they were very helpful.”

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Posted 7 years ago

Hi Sharon, Thank you for tour comments and letting us know that you were pleased with the price and our helpful staff. Kind regards Nicola

Posted 7 years ago

“good price. easy to use website. product good with no unwanted add ons”

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Posted 7 years ago

Hi Julian, Thank you for letting us know how pleased you are with the price from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Very easy to get affordable van cover over the internet in minuites”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you were pleased with the price. Kind regards Nicola

Posted 7 years ago

“The quote was quite reasonable & it was very easy to fill the online documents. Thank you.”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Best policy and easy to use website”

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Posted 7 years ago

HI Mark, Thank you for letting us know that you were pleased with how easy our website was to use. Kind regards Nicola

Posted 7 years ago

“Autonet insurance website via Go compare. Completed online application in full, via “go compare” website, received the quote, paid in full on line, informed by e-mail that policy docs shall be received shortly (by email). All good so far, seemed just like any other reputable provider. Then instead of receiving the insurance docs - like a reputable insurance broker, i receive a demand for an additional £14.95 + £14.95 administration fee ) I have no idea what the admin fee is for. No insurance cover details were received, just a nebulous explanation for the admin fees of "previous claims not disclosed"...... I have no idea what these are as no evidence of what the "previous claims not disclosed" were supplied by autonet...... At this time, I have no idea if the vehicle is insured as nomdocs hgave been recieved. The additional fees are in dispute with Autonet insurance. Even if this dispute is resolved successfully in my favour, at this time I don't recommend Autonet insurance. Maybe this is “just an admin error” by Autonet insurance ...... we’ll see...... Otherwise Caveat emptor !!!!! I SUGGEST READING THE OTHER REVIEWS ABOUT AUTONET INSURANCE AND CONSIDER VERY CAREFULLY BEFORE MAKING YOUR PURCHASE!”

Helpful Report

Posted 7 years ago

Hi, Thank you very much for taking the time to get in touch and bring this to our attention. We take customer feedback seriously and have looked into this for you. We can see that there should only be one clam on file. Please accept our apologies for any confusion. I will arrange for one of my colleagues to be in touch and discuss this with you. Kind regards Nicola

Posted 7 years ago

“The service was very good and very helpfull”

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Posted 7 years ago

Hi Mr Alsop, Thank you for taking the time to review Autonet and let us know that you are pleased with the service from our helpful staff. Kind regards Nicola

Posted 7 years ago

“This is my 2nd policy well almost 3rd as other vehicle van was insured twice to which I had a call to redund deposit as 2 policies were started with 2 different companies Customer Service A++++++”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the customer service that you received from Autonet. Kind regards Nicola

Posted 7 years ago

“Nice and frendly phone people who are very helpful”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 7 years ago

“it offered us the same level of insurance as our previous provider but but for £172 less!”

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Posted 7 years ago

Hi, Thank you very much for your comments. We are pleased to hear that we were able to save you some money. Kind regards Nicola

Posted 7 years ago

“Easy to follow and use the website”

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Posted 7 years ago

Hi, Thank you for taking the time to review Autonet and let us know how easy you found it to use our website. Kind regards Nicola

Posted 7 years ago

“very easy no fuss and still get good service”

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Posted 7 years ago

Hi Wendy, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 7 years ago

“Competitively priced, very helpful on the phone when you need to speak to someone, offer a great service..”

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Posted 7 years ago

Hi Chris, Thank you for taking the time to review Autonet and let us know that you are pleased with the price and the helpful service from Autonet. Kind regards Nicola

Posted 7 years ago

“AUTOSCAM = AUTONET Reviews that are on this site are dubious and without doubt mostly concuted by Autonet themselves. This company is a scam and they won't pay out a penny if you are involved in an accident. Cheap is rarely better and this is a prime example. Be warned!”

Helpful Report

Posted 7 years ago

Hi David, Thank you for taking the time to get in touch. I can confirm that all reviews on this site are from customers and Autonet would never post their own reviews on any such site. We are sorry to hear that you are not happy with our service and would like to look into what has happened for you. If you would like to get in touch, by using reviewsites@autonetinsurance.co.uk, we would be happy to look into this for you. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 7 years ago

“Easy efficient to deal with and very courteous throughout.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 7 years ago

“Great price. Excellent feedback from others that have used insurance. Excellent customer service (needed to speak to them several times regarding no claims but not a problem at all). Easy to print out documents I'll keep you posted should i ever need to claim !!”

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Posted 7 years ago

Hi, Thank you fore letting us know how pleased you are with the price and the service that you have received from Autonet. We are happy that we were able to help. Kind regards Nicola

Posted 7 years ago

“Straightforward questionnaire and quote”

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Posted 7 years ago

Hi Celia, Thank you for taking the time to review Autonet and let us know that you were pleased with the quote you received. Kind regards Nicola

Posted 7 years ago

“Nice and straight forward”

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Posted 7 years ago

Hi, Thank you for letting us know that you found Autonet straight forward to deal with, Kind regards Nicola

Posted 7 years ago

“Nothing went wrong”

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Posted 7 years ago

“very good site simple and easy to follow”

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Posted 7 years ago

Hi Alex, Thank you for your comments and letting us know that you are pleased with our website. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews