Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please look elsewhere! They charging extra fees, even if it is them fault (if they have office closed they should be aware about that). Avoid!”

Helpful Report

Posted 2 years ago

“Very Poor service, extremely long waits for call to be answered totally unacceptable to say your call is important then waiting 30 minutes to get to speak to anyone. This is another company that offer low prices on internet comparison sights then if you have ticked the wrong box or not known that something is still live they double you premium. I had to pay cancellation fee of nearly £42 pounds for insurance I didn't use because I was still covered by previous insurer. This is for a policy they say had been in effect for 3 days and only cost £199 I returned to original broker who I have to admit leaves a lot to be desired but they answer the phone in approx 10 minutes and ended up miles cheaper than the re-quoted £383 Autonet wanted I would not recommend this company or the use of comparison sites without speaking direct to broker. They really do feel like con artists.”

Helpful Report

Posted 2 years ago

“Cancelled my insurance without notice given. When challenged the operator he argued and said they had sent emails and letters which wasn’t the case. When challenged they wouldn’t accept it and declined to help me out.”

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Posted 2 years ago

“Absolutely Hopeless - No Wonder Their Google Reviews Score Sucks!”

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Posted 2 years ago

“Never use these people will not answer phone will not reply to emails or messages they send have hidden a automatic renew in terms and conditions stole £56 from my bank account and then looking for £160 for me to cancel a policy I did not renew or want I overseas now”

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Posted 3 years ago

“They renewed my policy without my permission and now charging me £260 for cancel it ......................................................................”

Helpful Report

Posted 3 years ago

“Did not renew my insurance with them they still went ahead and stole £57 from my account and are now looking for £160 of me for a policy I did not ask did not renew and did not sign any contract there using the signed contract from year before as the excuse to rip people off so now it’s costing me £217 for a policy I did not want or ask for theft of the highest order these people should be in prison for white collar crime”

Helpful Report

Posted 3 years ago

“I originally joined Autonet because the price was good. When it renewed, it did so Automatically and I didn't want it to. I called on several occasions to stop it and was on hold for 20mins at a time before I gave up. 5 Months later, I have called to cancel the policy having done less than 1000 miles in a year and the car being due for MOT, we hjave decided to just sell it. Autonet tell me it will be £135 for the privilege of cancelling! They may seem cheap but in the long run, they're not! Dont fall for all the rubbish about customer service etc, they aren't interested at all. Off to the Financial Ombudsmen we go!”

Helpful Report

Posted 3 years ago

“Really bad Insurance with rip off and fraudulent. Insured car for 26days within that period, increase premium 2x initial, cancel the insurance and was hit by £124 bill with no documentation and no reply to emails. I cancel payment with bank, they still took money from my bank.. Pls avoid they also affiliated with Atlanta1 so frudent .. I don't know how Company like this can still be in existence by riping people off their hard earning money. This is so unfair. Please stay clear of them . Living wrongly on people earnings is unfair.”

Helpful Report

Posted 3 years ago

“Don't use this company for Car Insurance, 20 mins on hold cancelled my car insurance as do not need my car any more, was told I WAS DUE A £64 rebate, however less a £50 cancellation fee so only being refunded £14 I paid the policy in full when I took it out. Never had a claim, have full no claims and still a kick in the teeth £50 cancelation fee DISCUSTING stear well clear of Autonet insurance, next stop Twitter and Facebook”

Helpful Report

Posted 3 years ago

“Steer clear of Autonet Insurance they are not a very respectable company. You will regret using them for any motor insurance. After paying them £600.00 they cancelled my insurance saying Iv got a fault claim on my records which I didn’t declare. This is completely untrue. But contacting them is virtually impossible.”

Helpful Report

Posted 3 years ago

“Customer service is appalling! After discussing my renewal and me telling the agent I do not accept pressure sales tactics, he hung the phone up on me. Needless to say I took my business elsewhere.”

Helpful Report

Posted 3 years ago

“I sold my vehicle after paying 4 monthly installments, tried to call but sat on hold for far too long, happened next day also, on third attempt I just cancelled my direct debit (I wanted to transfer insurance not leave. They contacted me within a week saying my balance was £151, my monthly payments were £29. Crooks do not use! Ps I've heard you deny reviews Autonet, they are the same as mine, No customer service and money grabbing.”

Helpful Report

Posted 3 years ago

“Had insurance with auto net in June 2021 i paid a deposit of 107 pound after a few days I had not received my documents so I gave them a call they said that they was cancelling my insurance as I had not told them about no fault no claims on my insurance what I didn’t know about from back in 2017 ,they tried to get me another quote but it was double the price with the same insurance provider Ageas and they wanted another deposit, I told them to cancel my insurance but they kept most of my deposit for cancellation fees and they owed me 19.75 I am still waiting for this money back 3 months later so I gave them a call today ,and they are saying I am still insured they didn’t cancel my insurance as I had a complaint going on so why was no money taken out my bank each month for insurance ,these people are a joke they have now got to investigate again before I can get my 19.75 stay away from theses they are a con”

Helpful Report

Posted 3 years ago

“Appalling Customer Care that refuse to put anything in writing, saying they are 'too busy' to reply. I changed companies due to this and their reneging on the promise to allow for lower mileage due to Covid. I am still waiting a recording of the telephone call where this was agreed, which I was promised I would receive but only after issuing a Subject Access Request which they clearly do not want to comply with, despite it being a legal obligation. I would never use or recommend them to anyone, in fact I would warn anyone off considering doing so...”

Helpful Report

Posted 3 years ago

“Absolute Scammers! I took put an insurance policy with them on the 10th September and decided to cancel 3 days later and they are charging me £40 as a cancellation fee! Even though I am well within my 14 day cooling off period! They advise that I have waived this right because I ticked the box agreeing to their 'terms of business' the thing is you cannot proceed without ticking this box!!! So what they are effectively saying is that the rules as put in place by the FCA do not apply! AVOID THIS COMPANY.”

Helpful Report

Posted 3 years ago

“be careful I opted out of auto renewal and they still tried to auto renew rcieved a letter today dated 13th its 17th and my insurence would of renewed 19th I have insurene elsewhere muche cheaper.”

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Posted 3 years ago

“Avoid if you think there is possibility that you'll change your car in the next 12 months. They wouldn't cover my new car (which was just another family estate, nothing unusual) under the old policy and I had to cancel. There was no refund once they'd taken their fees off. Went through thee complaints procedure and they didn't uphold my complaint. I'm not going to go to the insurance obusman for £30 but I wouldn't go through a broker again.”

Helpful Report

Posted 3 years ago

“was away on holiday, used comparethemarket.com for car insurance, all went through ok, then got an email to say your insurance has been cancelled, i had declared an accident and was a couple of months out on the date from 2018, couldn't remember exactly when it was being on holiday , they flagged it up and said "was there another accident on that date " i said no, they could see on the database when it was, i then spent 30m on phone , they asked me to send proof ,got my previous insurance company to send proof, then spent 1 hour 30 mins on hold ,only to be asked for more proof which i sent then they said that should be ok, then i got an email again to say the insurance was cancelled, every time i ran up a different person, my other insurance company couldn't believe it. phone sainsburys and with half an hour was sorted put the dampers on buying a new car i do not recommend stay clear”

Helpful Report

Posted 3 years ago

“Wanted to add my wife on the policy since she had points was told the insurance company are unable to add her on, Got the same company online to accept her and called to tell them was then given a quote of 250 pounds more when I told them the online quote was told to call the next dayand will have to pay the difference , However the next day was told they can not match it and charged me the their cancelation and insurance and refunded me less then half of what I paid for 20 days of cover”

Helpful Report

Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews