Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy uptake of new customer”

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Posted 3 years ago

Hi Linda, Thanks for taking the time to review your experience with Autonet. We are pleased to have you with us this year! Thanks Annabel

Posted 3 years ago

“very helpfull and easy to follow”

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Posted 3 years ago

Hi William, Thanks for taking the time to write a review. We are happy you found us helpful and easy to follow. Thanks Annabel

Posted 3 years ago

“Very good and easy to do”

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Posted 3 years ago

Hi Gianni, Thanks for taking the time to leave a review. We are pleased that you found the process easy to complete. Thanks Annabel

Posted 3 years ago

“Was very easy to insure my car On Line with Autonet”

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Posted 3 years ago

Hi Ronald, Thanks for taking the time to share a review. We are pleased you found the process easy to complete online. Thanks for picking Autonet. Annabel

Posted 3 years ago

“Easy to follow insurance quote.”

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Posted 3 years ago

Hi Anita, Thanks for taking the time to leave a review. We are pleased you found the process easy to follow. Thanks Annabel

Posted 3 years ago

“Autonet were the cheapest option on a comparison site the deal and price seemed to go to be true so I spoke with a very helpful/professional customer services adviser before booking online. Very happy - 5 stars”

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Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are pleased we were the cheapest option for your needs and you were happy with our team member! Thanks Annabel

Posted 3 years ago

“Great!! Mostly.. A little disappointing paying to change direct debit date and then having it changed again on my renewal.. Now going to have to pay £20 again to put it back!!! £40 renewal fee is a rip off.. and added straight to your premium.. that is a dirty little trick!! amendment fees are expensive too.. I’ve never had to claim so I don’t know to be honest.. good prices but the random fees are annoying..”

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Posted 3 years ago

Hi James, Thanks for taking the time to get in touch. We are happy that overall you are happy with our service. We have noted your feedback in regards to the fees we apply. Thanks Annabel

Posted 3 years ago

“Everything I asked for at the right price”

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Posted 3 years ago

Hi, Thanks for taking the time to share a review. We are pleased that we covered your needs and you were happy with the price. Thanks Annabel

Posted 3 years ago

“Renewal of policy goes up by about 40% and You can't cancel your renewal on website or by email or by live chat, you have to phone and you queue to get the cancellations team they take your details then you queue again for the renewals team and its an 03303 telephone number - if you take out a policy ask for no automatic renewal .....”

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Posted 3 years ago

Hi Allan, Thanks for taking the time to get in touch. We are sorry to hear you aren't happy with price we have offered. If you wish for us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 3 years ago

“Simple and clear instructions, very efficient”

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Posted 3 years ago

Hi, Thanks for taking the time to share a review. We are pleased you found our process simple and instructions clear. Thanks Annabel

Posted 3 years ago

“Quick, easy and efficient.”

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Posted 3 years ago

Hi, Thanks for taking the time to leave a review. We are happy you found us quick & efficient. Thanks Annabel

Posted 3 years ago

“very helpful had problem getting on line customer service sorted out for me”

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Posted 3 years ago

Hi, Thank you for letting us know you were pleased with the service from Autonet. Kind regards Mollie

Posted 3 years ago

“Excellent service and pricing.”

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Posted 3 years ago

Hi, Thank you for letting us know you were pleased with the service from Autonet. Kind regards Mollie

Posted 3 years ago

“Seems good value for the money.”

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Posted 3 years ago

Hi Net, Thanks for taking the time to leave a review. We are pleased that you think we are good value. Thanks Annabel

Posted 3 years ago

“easy to fill in form great service best price”

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Posted 3 years ago

Hi Mick, Thanks for taking the time to share a review. We are pleased that you found the forms easy to fill in and are happy with the price. Thanks Annabel

Posted 3 years ago

“Good clear quote. Prompt service.”

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Posted 3 years ago

Hi Doreen, Thanks for taking the time to share a review. We are pleased you found us clear and prompt. Thanks Annabel

Posted 3 years ago

“I had my work vehicle/livelihood stolen 15th Nov 2020 and was quickly paid out, however Autonet have continued to take payment even though there is no van to insure! I would have thought that once you have been paid out and the finance paid off and the vehicle not in existence that would have been an end to the matter, obviously not. Autonet sent me a renewal notice for this vehicle today and this is what brought this to my attention. Its bad enough that you are robbed by unscrupulous light fingered low lives but you don't expect your insurance company to join in!!”

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Posted 3 years ago

Hi Michael, Thanks for taking the time to get in touch, we are sorry to hear about the theft of your vehicle. We have passed your details to our customer service team who will be in touch shortly. Thanks Annabel

Posted 3 years ago

“The service I got when applying for insurance was very goog”

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Posted 3 years ago

Hi Pamela, Thanks for taking the time to write a review. We are pleased you are happy with our service level. Thanks Annabel

Posted 3 years ago

“excellent service.”

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Posted 3 years ago

Hi, Thanks for taking the time to let us know your thoughts. We are pleased that you are happy with our service. Thanks Annabel

Posted 3 years ago

“Very quick, superb cover level”

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Posted 3 years ago

Hi, Thanks for taking the time to share your review with us. We are pleased you found us quick and are happy with the level of cover. Thanks Annabel

Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews