Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good level of service and cover with an outstanding quote and an informative format without feeling that you are having to pay through the nose despite being a very safe driver.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Best price, good service both online and over the telephone. Highly recommend!”

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Posted 6 years ago

Hi Carol, Thank you for the recommendation, its great to hear you found the price was competitive. Kind regards Mollie

Posted 6 years ago

“Insurance was through a price comparison website. Competative price on car insurance. Site was easy to negotiate and understand. cant comment on customer service as have not needed to use so far. Also awaiting documents via email.”

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Posted 6 years ago

Hi, Thank you for your comments, we are pleased to hear you found the site easy to use. Kind regards Mollie

Posted 6 years ago

“very professional”

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Posted 6 years ago

Hi Daniel, Thank you for letting us know you found the service from Autonet professional. Kind regards Mollie

Posted 6 years ago

“User friendly, professional service. Great live help (Thanks Richard!) Covered all my needs...totally recommended.”

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Posted 6 years ago

Hi Peter, Thank you for the recommendation, we are pleased to hear you are happy with the service from Autonet Kind regards Mollie

Posted 6 years ago

“First time user of Autonet but the process was very easy”

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Posted 6 years ago

Hi Martin, Thank you for the comments, its great to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Cheap,Quick and easy insurance. Would recommend”

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Posted 6 years ago

Hi Ross, Thank you for the recommendation, its great to hear you found the process quick and easy. Kind regards Mollie

Posted 6 years ago

“Great price. Easy online transaction. Very good. Came in from comparison site.. Disclaimers all on comparison sites so all above board, shipshape and in good order. I recommend this Insurer.”

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Posted 6 years ago

Hi Dave, Thank you for your comments and for the recommendation. It is great to hear that the online transaction was easy and the price was competitive. Kind regards Carly

Posted 6 years ago

“Aoronet is the best insurer”

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Posted 6 years ago

Hi John, Thank you for your comments, we are pleased to hear that you are happy with Autonet. Kind regards Carly

Posted 6 years ago

“I did a quote on the vaninsurer. On the quote page i was ask how many years i have had my licence for on a drop down box. The only options was in years and not specific dates. After going trough and paying for the insurance i was aked to send my license details to Autonet. When checking my details they found the specific date that vaninsurer supplied and the date on my licence was different with a couple of days because i could not supplied a date but just a year. I was told that my policy premium will go up another £200 something because of this. I refused and Ask to cancel my insurance. I was then told to pay £50 extra for cancelling. I will definitely not recommend this company to anyone.”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for taking the time to get in touch. I have passed your comments to our Complaints department and someone will be in touch to discuss this further with you. Kind regards Carly

Posted 6 years ago

“£75 a month to insure a vehicle I rarely drive”

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Posted 6 years ago

Hi, Thank you for your comments and I am sorry to hear that you are unhappy with the monthly payment amounts. Having reviewed your file I can see that your details changed prior to renewal which could have caused the increase in premium. If you have any other queries please don't hesitate to contact us. Kind regards Carly

Posted 6 years ago

“The worst company ever never use them ever”

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Posted 6 years ago

Hi Mark, Thank you for getting in touch and I am sorry that you are unhappy. I have passed your details to our customer service department and someone will be in touch shortly. Kind regards Carly

Posted 6 years ago

“being told the payment system was down last night so they was unable to take payment but if i wanted to complete the insurance transaction this morning i would have to pay an additional 15 pounds over the phone for the operators help or i could go back online and redo the quote and sort it out myself for no extra charge was a bit rude”

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Posted 6 years ago

Hi Brian, Thank you for your comments, we are sorry to hear that there was an issue with the payment system. I can now see that your policy has been set up so if you have any other queries please don't hesitate to contact us. Kind regards Carly

Posted 6 years ago

“I've been using Autonet for my van insurance for a number of years now! Competitive prices every year with good service. That's good enough for me!”

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Posted 6 years ago

Hi Richard, Thank you for letting us know that you are happy with the service from Autonet and that the quotations have been competitive. Kind regards Carly

Posted 6 years ago

“Great insurance company everything so simple. only one thing lets it down is apr rate on finance”

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Posted 6 years ago

Hi Danny, Thank you for your comments, we are pleased to hear that you found the process of setting us your insurance with us simple. Kind regards Carly

Posted 6 years ago

“Fantastic this years policy cheaper than last years without me even asking. The whole process was easy and hassle free and I hope next year will be the same.”

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Posted 6 years ago

Hi, Thank you for letting us know that you found the process easy and hassle free. Kind regards Carly

Posted 6 years ago

“Autonet was an easy to use website, clear and well laid out with no hidden areas or charges.”

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Posted 6 years ago

Hi Mick, Thank you for your comments, we are pleased to hear that you found the website easy to use. Kind regards Carly

Posted 6 years ago

“Very easy quick and efficient”

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Posted 6 years ago

Hi, Thank you for letting us know you found it quick and efficient process. Kind regards Mollie

Posted 6 years ago

“This was the first time I'd used a 'webchat' service for my car insurance and the first attempt wasn't great as it timed out on me when I was called away from my desk for what seemed only a short time. However, I tried again and connected with a girl called Elizabeth Bennett whom was very helpful and made the experience very easy and it was all done quickly and hassle free. I will be recommending Autonet and Elizabeth to my colleagues and friends looking for commercial vehicle insurance. Thank you.”

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Posted 6 years ago

Hi Mark, Thank you for the comments, its great to hear you are happy with the service you have received from Autonet. Kind regards Mollie

Posted 6 years ago

“Good service and great price”

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Posted 6 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews