Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good best price and every easy to buy happy days”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“Went with go compatriots over one hundred pounds cheaper than other companies A week after cover had commenced I received a letter stating that they required a copy of my v5 driving licence for all drivers on the policy and a storybook dates in the last three months I contacted via telephone and explained that I had retired and that all utility bills were in my wife's name and the only things in my name were my on line bank account and my private pension statement. After a fraught conversation with the advisor I finally asked if my pension statement dates in the last three months would be acceptable the advisor stated that she would check buttocks not contact the insurance company but would e mail and then contact me. I then explained that had I realised at the time of inception of the policy that this info has been required I would not have taken up the policy until checking what they would accepr. In 40 years of insuring I have never been required to provides of the info requested by any other insurance company I then receive notification that my policy would be cancelled if I didn't comply even though I had not received any reply to confirm if my proof of addresses would be acceptable. To chat long story short I ended up cancelling my policy and after fourteen days of cover I am over one hundred pounds out of pocket.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“Really easy to set up and to change options to get different prices.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Straightforward quote and application”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process straightforward to complete. Kind regards Mollie

Posted 4 years ago

“Very good price for my car insurance”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive Kind regards Mollie

Posted 4 years ago

“easy to get a quote and insurance”

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Posted 4 years ago

Hi Malcolm, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Very competitive. Have been with them before.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“STEER CLEAR OF THIS COMPANY I took out car insurance online with this company for the first time via the Go Compare site. I tried to phone them several times over the next four days to check that the details on the online form were correct and got no reply. I didn't receive a confirmation email or any documents through the post so was already beginning to feel a bit uneasy about Autonet. When they finally called me, we discovered that a no fault claim from 2017 had been missed off the form thus adding £118 more to the quote. As if this wasn't bad enough, on top of it they wanted to charge me a £14.95 admin charge even though this was during the cool off period. I concluded if they were this difficult at the start of the process I had better get out now. They charged me £50.00 for cancellation and £4.83 for the cover even though I had been trying to cancel before and didn't go anywhere thanks to the lockdown. The insurance quote I finally received from another company was much cheaper, even taking into account the £50 fee they charged me. At a time when businesses are going out of their way to help customers due to COVID 19, this company's attitude is mind boggling. Shocking customer service! AVOID! AVOID! AVOID!”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie

Posted 4 years ago

“very easy to fill in for the very good quote,i hope it's the start of a long relationship.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Very clear instructions”

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Posted 4 years ago

Hi Jackie, Thank you for letting us know you found the process clear to complete. Kind regards Mollie

Posted 4 years ago

“Best quote received for good cover. Easy to use site.”

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Posted 4 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 4 years ago

“Easy website to navigate and great price for commercial van insurance”

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Posted 4 years ago

Hi, Thank you for letting us know you found the website easy to use. Kind regards Mollie

Posted 4 years ago

“Very good offer and cheap would recomend”

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Posted 4 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 4 years ago

“quick easy to follow clearly states cover good pricing”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process quick and easy. Kind regards Mollie

Posted 4 years ago

“Clear and simple to use”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process clear and simple. Kind regards Mollie

Posted 4 years ago

“Very easy to use, highly recommend.”

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Posted 4 years ago

Hi, Thank you for the recommendation, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Good value insurance. Low excess a bonus.”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“Quick and easy to take out insurance”

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Posted 4 years ago

Hi, Thank you for letting us know you found the process quick and easy to complete. Kind regards Mollie

Posted 4 years ago

“It's a second time I took a car insurance from Autonet Insurance. The process of purchasing was very easy and straightforward without unnecessary phone calls and lengthy questionnaires.”

Helpful Report

Posted 4 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 4 years ago

“Very quick and easy to use, and got new insurance cover quickly.”

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Posted 4 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews