Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value, professional service with easy and efficient processes. Extremely helpful staff.”

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Posted 7 years ago

Hi Rachel, Thank you for letting is know that you are pleased with the excellent value from Autonet. We are happy to hear that our staff were able to help. Kind regards Nicola

Posted 7 years ago

“just so easy to navigate through the site”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to use our website. Kind regards Nicola

Posted 7 years ago

“Very competitive quote. Quick and easy website to navigate. Made switching car insurance easy”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“easy to understand instructions on the internet”

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Posted 7 years ago

Hi Julie, Thank you for letting us know how easy you found it to use Autonet. Kind regards Nicola

Posted 7 years ago

“A quick easy straight forward competitively priced site to use for insurance.”

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Posted 7 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. We are pleased to hear that you are happy with the price. Kind regards Nicola

Posted 7 years ago

“Found the best and cheapest quote for my car”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the quote from Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and easy set up”

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Posted 7 years ago

Hi Kevin, Thanks for letting us know that you found it easy to set up your insurance. Kind regards Nicola

Posted 7 years ago

“Quick and easy to use website. Very good price.”

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Posted 7 years ago

Hi, Thank you for your comments and let us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Policy seems fine”

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Posted 7 years ago

Hi Charlotte, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“policy I bought in good faith cost me £25.00. to cancel.........Extortionate!!”

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Posted 7 years ago

Hi John, Thank you for taking the time to get in touch. We are sorry to hear that you are unhappy with the cancellation fees on your account. When a policy is purchased, it is important that all applicable information is given, so that the correct premium can be generated and to ensure that you are insured correctly. We note from your file that additional claims needed to be added, which generated an additional premium. We note that you then chose to cancel this policy, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Great service,straight to the point and very smoothly,second year on a raw,very happy!!”

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Posted 7 years ago

Hi Cezar, Thank you for your continued custom and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“a+++++ good service online”

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Posted 7 years ago

Hi Mohamed, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Easy and smooth to obtain a quote that is helpful and less expensive than the competition.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“WAS CHEAPER THAT OTHER COMPANIES FOR MOR COVER”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“The website was very easy to use olso very good price”

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Posted 7 years ago

Hi, Thanks for letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 7 years ago

“Simple enough to use but disappointed that we had to pay additional costs because we forgot that we aimed for a smashed window when someone broke in to the van.”

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Posted 7 years ago

Hi, Thank you for letting us know that you found Autonet easy to use. We do recommend that customers provide all relevant information at the outset so that we can ensure an accurate price is given. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Straight forward and no messing about”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“To be able to set it up and pay online.”

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Posted 7 years ago

Hi Angela, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Shocking, they cancelled our policy a few days after we took the policy out saying they didn't cover what we needed, then they kept the first payment, kept the deposit, charged me a cancellation fee and wanted the following months payment even though the policy was cancelled by THEM!! After refusing to pay for something that doesn't exist, they kept attempting to take money out our account and eventually did.”

Helpful Report

Posted 7 years ago

Hi Lisa, Thank you for taking the time to get in touch. We are sorry to hear that you are unhappy with the cancellation of your policy. Autonet are an insurance broker and work with various insurers. After the policy is set up, these insurers may carry out additional checks on the information customers provide. In this instance, the insurer has noted that you husbands phone number was linked to removal services that were advertised on the internet. In turn, this affected the occupation that needed to be noted on your file and unfortunately made this policy unacceptable for the insurer. At this point, Autonet wrote to you to explain this and to offer an alternative quotation with an insurer that would cover this occupation. As we did not hear back from you at this time, the policy was cancelled. It is important to note that if phone numbers are linked to your account that are advertised on the internet, these may be checked as part of the process of setting up insurance. If you are no longer doing that type of work then we suggest that you remove these adverts. In terms of the cancellation fees, when a policy is set up, it is a 12 month policy that takes into account the cost of setting up and administering the policy. If this policy is then cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. These costs are explained in the terms of business before a policy is purchased. The charges also include the cost of the time that you vehicle was insured. This policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Excellent quote and good range of cover.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet and the product that you have purchased. Kind regards Nicola

Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews