Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy.”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“ease of application good price”

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Posted 7 years ago

Hi, Thank you for letting us know that you were pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

“All straight forward with no problem.”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“Competitive insurance quote. Good customer service.”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 7 years ago

“Very good value of car insurance. A fast quote back from the initial inquiry.”

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Posted 7 years ago

Hi, Thank you for letting us know how pleased you are with the value and speedy service from Autonet. Kind regards Nicola Kind regards

Posted 7 years ago

“simple and easy forms”

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Posted 7 years ago

Hi Graeme, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 7 years ago

“In general it was a good experience, but ht efirst person I spoke to was a little rude and not as helpful as the next person who sorted it out for me”

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Posted 7 years ago

Hi, Thank you for taking the time to get in touch. We take your feedback seriously and would like to look into what has happened for you. If you would like us to do this, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 7 years ago

“70£ to cancel a policy, do not use these people they will steal money from you.”

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Posted 7 years ago

Hi, Thank you very much for your comments. When a policy is purchased, it is a 12 month policy that includes the cost to set up and administer it. If the policy is cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. These are explained prior to the policy being purchased. I can see that your policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 7 years ago

“Website was easy to understand and moved around options easily no glitches quick and easy”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found it easy to use our website. Kind regards Nicola

Posted 7 years ago

“Very easy to use I've been with Autonet for many yrs, mainly because their office is close to where i live. A very good insurance broker,”

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Posted 7 years ago

Hi, Thank you very much for your continues custom and letting us know how pleased you are with the service that you have received. Kind regards Nicola

Posted 7 years ago

“very clear and well set out. Very good price good as well”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 7 years ago

“Buying online was quick and cheap. Everything worked (unlike three other sites I tried earlier)”

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Posted 7 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with us online. Kind regards Nicola

Posted 7 years ago

“Easy to purchase with benefits included and no fuss service at a competitive price”

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Posted 7 years ago

Hi Jane, Thank you for letting us know how easy you found it to purchase with Autonet. Kind regards Nicola

Posted 7 years ago

“Quick and easy to use”

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Posted 7 years ago

Hi, Thank you for letting us know that you found Autonet quick and easy to use. Kind regards Nicola

Posted 7 years ago

“VERY QUICK AND EASY”

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Posted 7 years ago

Hi, Thank you for your comments and letting us know that you found Autonet quick and easy to use. Kind regards Nicola

Posted 7 years ago

“Extremely disappointed with autonet . They have increased my insurance from the original figure by £700 overall. £400 for a non fault accident which I did not previously disclose (how does my insurance increase when I have been in a non fault accident?!) Secondly £300 for missing the day I passed my test by 3 months . Again I'm sure this is not a major issue considering I have been driving almost 8 years . They are money grabbing and spineless company which I will never use again”

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Posted 7 years ago

Hi Alex, Thank you for taking the time to get in touch. When a policy is purchased online, it is important that all information is correct so that we can ensure that you are insured correctly. The premiums quoted are based on the information available at the time. If this information changes, such as additional claims being added on or changes to the date of your licence, the price offered may change. Although we do understand that it may be frustrating, some of the insurers that we work with may have increased premiums for none-fault accidents. We do ask customers to check all details before purchasing their insurance to check that the information is correct. Upon checking your notes on file, I can see that we can look to offer alternative quotations for you. If this is something that you would like us to do, please let us know. Kind regards Nicola

Posted 7 years ago

“Very easy to use and understand”

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Posted 7 years ago

Hi, Thank you for letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 7 years ago

“Service was ok, but website crashed then accused of not providing all information ending in policy increase”

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Posted 7 years ago

Hi, Thank you for letting us know about this. I believe that our Customer Service team are looking into this for you and will be in touch accordingly. Kind regards Nicola

Posted 7 years ago

“very happy thank you”

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Posted 7 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 7 years ago

“Nothing yet”

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Posted 7 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews