Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned do many times for commercial invoice, which is my rights, even I phoned them and hold 30 mins, still didn't get the invoice, I am totally fedup now, every time says, we send you now via email, but still didn't”

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Posted 8 years ago

Hi Tauqir, Thank you very much for your comments. At Autonet, we place a great deal of importance on customer service and take your comments seriously. I will pass your comments on to the relevant department and arrange for someone to look into this for you. Kind regards Nicola

Posted 8 years ago

“Good service, decent price, easy renewal”

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Posted 8 years ago

Hi Greg, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“DO NOT USE THIS COMPANY AUTONET, THEY ARE A COMPLETE RIP OFF, THEY TAKE MONEY OUT OF YOUR BANK WITHOUT ANY AUTHORITY. THEY ARE TOTALLY RUTHLESS AND NOT TO BE TRUSTED.”

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Posted 8 years ago

Hi Peter, Thank you very much for taking the time to get in touch. We take customer feedback seriously and have looked into this for you. Further to the letter from our Complaints team in July, we understand that you were unhappy when you cancelled your insurance that you were asked to provide evidence that you had not gone ahead with the purchase of the vehicle that you had insured with us. We explained that we would be willing to back date the cancellation, should you be able to provide proof that you had not gone ahead with the cancellation. This would mean that we would have been able to treat the cancellation as within the cooling period and reduce the fees applied. In the letter, we explained that as we had not received any documentation relating to this, there was an outstanding balance that needed to be paid. We held that balance in order to provide you with some time to provide the documentation. We also explained that if we did not hear back from you, our Credit Control team would be in touch with a view to settling the account. As per the terms and conditions, if there is an outstanding balance, we may use the card used to pay for the policy to request the payment. As explained in the letter from my colleague in our Complaints team, we believe that Autonet has acted in accordance with our procedures. We appreciate this may not be the outcome you were hoping for, but hope that the explanation goes some way to addressing your concerns. Kind regards Nicola

Posted 8 years ago

“The quickest and easiest way to deal with the purchase of an insurance.Brigliant service and very reliable”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you found Autonet quick and easy to deal with. Kind regards Nicola

Posted 8 years ago

“Speedy communication via email.”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the communication from Autonet. Kind regards Nicola

Posted 8 years ago

“The website was really easy to use and easy to see what you're covered for. The price came in far cheaper to what I had been paying so I'm really happy.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“The process to renew our insurance was fast and easy to understand. The Custumer service was outstanding.”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy even for an O A P recommend it to everyone to give it a go.”

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Posted 8 years ago

Hi Tony, Thank you for your recommendation and letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“excellent communication, sales and aftercare”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the communication and after care from Autonet. Kind regards Nicola

Posted 8 years ago

“Been using the insurers for over 5 years now no problem with prices , claims and cover fantastic”

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Posted 8 years ago

Hi Sher, Thank you very much for letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Very helpful staff at the call centre, straightforward renewal process”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“The quote I received was £200 cheaper than my renewal. Everything so far has gone very smoothly.”

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Posted 8 years ago

Hi Colin, Thank you very much for taking the time to review Autonet, We are pleased to hear that we were able to save you money. Kind regards Nicola

Posted 8 years ago

“Very quick and easy to use, but read the small print as charges can boost up the price of your insurance”

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Posted 8 years ago

Hi Chris, Thank you for letting us know that you found Autonet quick and easy to use. As you mention, we do encourage all customers to read our terms and conditions so they are fully aware of the charges associated with the products. Kind regards Nicola

Posted 8 years ago

“Straight forward and helpful”

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Posted 8 years ago

Hi John, Thank you for letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“you did not”

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Posted 8 years ago

Hi Phil, Thank you very much for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“good efficient helpful and good price”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Really good service highly recommended”

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Posted 8 years ago

Hi Roy, Thank you for your recommendation and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very helpful and easy to deal with”

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Posted 8 years ago

Hi Giles, Thank you for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent customer service with good value insurance”

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Posted 8 years ago

Hi Raihan, Thank you very much for letting us know that you are pleased with the excellent customer service from Autonet. Kind regards Nicola

Posted 8 years ago

“Reasonable price and friendly service.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews