Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service.”

Helpful Report

Posted 8 years ago

Hi Joanne, Thank you very much for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“GREAT PRICE AND QUICK TO SIGN UP”

Helpful Report

Posted 8 years ago

Hi Beverley, Thank you for letting us know that you were pleased with the price from Autonet and that it was quick to set up your insurance. Kind regards Nicola

Posted 8 years ago

“needed to change my address . very helpfull ..”

Helpful Report

Posted 8 years ago

Hi Andrew, Thank you for taking the time to review Autonet and let us know that you were pleased with the service that you received. Kind regards Nicola

Posted 8 years ago

“Found it on a comparison website and was the cheapest but also had one of the best overall packages too. Used them before with no problems, fuss free.”

Helpful Report

Posted 8 years ago

Hi Adam, Thank you very much for letting us know that you were pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service provided! Easy to contact. Highly recommended.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your recommendation and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and easy online application”

Helpful Report

Posted 8 years ago

Hi Lorraine, Thank you for letting us know that you found us quick and easy to deal with online. Kind regards Nicola

Posted 8 years ago

“Autonet has been really good provide the best service to its customer and me as a customer have been so happy have serve all most £20 on my car insurance through autonet car insurance provider I say thank you for all of your service”

Helpful Report

Posted 8 years ago

Hi Selemani, Thank you very much for your comments and letting us know that you are pleased with the level of customer service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“A very helpful, polite and knowledgeable team that helped me through my query as quickly and professionally as possible. Seemed to go the extra mile and try and help in anyway they could”

Helpful Report

Posted 8 years ago

Hi James, Thank you very much for letting us know that you are pleased with the helpful, professional staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Extremely helpful”

Helpful Report

Posted 8 years ago

Hi Charlie, Thank you for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Can't fault the service I've had with autonet insurance, very reasonably priced and can't help enough when I've needed to contact them. Keep up the good customer service”

Helpful Report

Posted 8 years ago

Hi Karen, Thank you for your comments and letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Good company cant fault them no hassles which makes life easier”

Helpful Report

Posted 8 years ago

Hi Renee, Thank you for taking the time to let us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service and very helpful when i phoned back to check the payments due. Would highly recommend.”

Helpful Report

Posted 8 years ago

Hi Margaret, Thank you very much for your recommendation and letting us know how pleased you are with the service from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“I am satisfied your services, Exclent communication,”

Helpful Report

Posted 8 years ago

Hi John, Thank you very much for letting us know that you are pleased with the service and communication from Autonet. Kind regards Nicola

Posted 8 years ago

“Very cheap quote!”

Helpful Report

Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“I joined 35 mins ago ive spent 32 mins on the phone trying to speak to someone”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments. We place a great deal of importance on customer satisfaction and take your feedback seriously. Please accept our apologies for the length of time taken to get through. This is not the usual level of service that we expect to provide and we do have plans in place to address this. As an alternative to our phone lines, we do also have a dedicated Live Chat service that is available from our website. If we can be of further assistance, please let us know. Kind regards

Posted 8 years ago

“Have chose autonet for over the past 6 years,all the staff are very helpful go above and beyond there call of duty, so much so I've just taken my 2nd vehicle out with them best van insurance company by far thankyou C.Warrilow Cottenham Cambridgeshire”

Helpful Report

Posted 8 years ago

Hi Charles, Thank you very much for your continued custom and letting us know how pleased you are with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“very good . competitive and easy to contact if needed”

Helpful Report

Posted 8 years ago

Hi David, Thank you for your comments and letting us know that you were pleased with how easy it was to contact Autonet. Kind regards Nicola

Posted 8 years ago

“Load of crap”

Helpful Report

Posted 8 years ago

Hi, We wanted to let you know that we have seen your comment. If you would like to provide details of the issues encountered, we would gladly look into this for you. If you would like us to do this, you can get in touch via reviewsites@autonetinsurance.co.uk Kind regards Nicola

Posted 8 years ago

“CHEAPER COST AND GOOD SERVICE”

Helpful Report

Posted 8 years ago

Hi Pamela, Thank you very much for your comments and letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 8 years ago

“I had a home contents insurance policy with Autonet Insurance. When something goes wrong the service and customer care is appalling and the charges horrendous. I refused to pay and they are now telling me if I don’t I may not get a mortgage! Thankfully I don’t have a mortgage and don’t need one so they can get lost! They are cheap for a reason but unfortunately I found out too late. Possibly the most incompetent company I have ever come across!”

Helpful Report

Posted 8 years ago

Hi Jon, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer feedback and take your comments seriously. We have looked into your file and can see that your policy was cancelled due to defaults on the account, which can potentially affect your credit rating. When a policy is purchased, it is a twelve month policy that covers the costs of setting up and administering the policy. If this is cancelled, for whatever reason before the end of the twelve month term, charges are made to cover the costs incurred to Autonet. These charges are explained before a policy is purchased. We are aware that you may have had fraudulent activity on your bank account which prevented you from making any payments to cover your insurance. Close Brothers Premium Finance (who we work with) understand this and offered to remove their charges if they received confirmation of this from your bank). Close Brothers confirmed they did not have a record of this sent to them. Correspondence was sent to advise that the policy would be cancelled if payment of the outstanding balance was not paid. We also offered to refund the charges after cancellation , once evidence of fraud was provided. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews