Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my experience of the actual service hasn't been too bad, in fact the guys have been very good to talk to. However every time I have called them I have waited more than 20 minutes to answer the phone call, I had asked for a callback however that wasn't done either. I am a new customer and the experience has been poor so far.”

Helpful Report

Posted 8 years ago

Hi Rajesh, Thank you very much for taking the time to get in touch and bring this to our attention. I'm sorry to hear that you are not happy with all aspects of the service that you received. We place a great deal of importance on customer satisfaction and I will pass your comments on to the relevant department to look into. Kind regards Nicola

Posted 8 years ago

“Great price and easily understood T&Cs”

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Posted 8 years ago

Hi Peter, Thank you very much for letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Surprised by how competitive the quote was. I checked with other companies before accepting. Excellent professional service.”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you are pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“They seem no more or no less than other brokers. They offered all the cover l was looking for at a competitive rate”

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Posted 8 years ago

Hi John, Thank you very much for taking the time to review Atutonet. We are pleased we were able to help. Kind regards Nicola

Posted 8 years ago

“very cheap and easy thanks”

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Posted 8 years ago

Hi Leanne, Thank you very much for taking the time to review Autonet, We are pleased we were able to help. Kind regards Nicola

Posted 8 years ago

“Really good service and great price.”

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Posted 8 years ago

Hi Janette, Thank you for letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“fantastic service”

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Posted 8 years ago

Hi Alexander, Thank you very much for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Very quick and easy. Very polite staff and good curtsey calls. No pressure from staff. Would recommend to family and friends.”

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Posted 8 years ago

Hi Kim, Thank you very much for your recommendation, we are pleased to hear that you are happy with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“I was speaking to a young man who was very helpful in me deciding what I needed to insure buildings and contents. I explained at first that my husband did everything such as insurance but because he left me I now had to do this myself although I had no idea about insurance. The young man was kind and courteous too, thank you again and well done young man. P.S. As a Man City fan I didn't mind at all that he supported Stoke City!”

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Posted 8 years ago

Hi Barbara, Thank you very much for your comments and taking the time to let us know how pleased you were with the service that you received from Autonet. We are happy that we were able to help. Kind regards Nicola

Posted 8 years ago

“easy to understand and helpfull good deal”

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Posted 8 years ago

Hi James, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Managed to drop the price of my insurance down from 80 to 50 pounds through autonet insurance”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Everything was easy to set up up and very good back up from autonet, everything was made very easy. Will use again.”

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Posted 8 years ago

Hi Ken, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“cheapest quote”

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Posted 8 years ago

Hi Hayley, Thank you for taking the time to let us know that you were pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“It's been 21 days since I took out insurance paided £5 extra to get paperwork sent through the post still not received emailed them said it had been posted ?? Where's it coming from China”

Helpful Report

Posted 8 years ago

Hi Ben, Thank you very much for your comments. Please accept our apologies for any delay in receiving your documents. I can see these were originally sent out when the policy was set up and were re-sent on Friday for you. If the new documents do not arrive, please let us know and we will look into this. Kind regards Nicola

Posted 8 years ago

“Good quote and very efficient service”

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Posted 8 years ago

Hi Claire, Thank you for your comments and letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very smooth and quick transaction. Very helpful and friendly and a great price.”

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Posted 8 years ago

Hi Steve, Thank you very much for letting us know that you are happy with the helpful, friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“SIMPLE AND EASY QUESTION”

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Posted 8 years ago

Hi, Thank you for taking the time to review the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Went through the whole process getting insurance online to be told at the checkout that it can't be purchased online , was told to phone a number with the reference number so I done that and was on hold for ten mins then told by some one that I would get a call back and waited by the phone for two hours and still no call back. Poor show and poor communications.”

Helpful Report

Posted 8 years ago

Hi Gareth, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer satisfaction and are sorry to hear that you did not receive a call back. I will pass your message on to our Sales and team. Kind regards Nicola

Posted 8 years ago

“Asking for a review just after purchase of car insurance in exchange of chance of winning iPad seems like try to bias the reviews of people who give genuine reviews.”

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Posted 8 years ago

Hi Daniel, Thank your very much for purchasing with Autonet and taking the time to get in touch. At Autonet, we place a great deal of importance on customer satisfaction and welcome unbiased customer feedback that we can use to improve the service that we offer. All reviews received are given an equal chance of winning the iPad in our prize draw. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“The initial contact when taking out the household policy was handled with speed and courtesy,The only concern was being asked for an extra £5 to send documents in the post,,no other company has this charge,Anyway I paid,and what I received in the post was just a document outlaying what i had paid and who the broker was,,,there was no Document book as detailed in the letter. I contacted by telephone again,to be told was an error and one would be sent,,a week later it did not arrive,,,I have contacted them again asking for this booklet and to date I am still waiting,,that is now approx 3 weeks. This is not the way one would expect to be treated by a company who say they are customer attentive, I do not expect a reply to these comments but anyone who reads this,please make sure you get all the documents required to cover your needs. Thank you.”

Helpful Report

Posted 8 years ago

Hi James, Thank you very much for taking the time to get in touch and bring this to our attention. Please accept our apologies for any delay in receiving your documents. I can see that your documents were re-sent on 6th July, so should be on the way to you. I will pass your comments on to our Household team to look into this for you. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews