Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, efficient and value for money service. Well done!”

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Posted 9 years ago

Hi Louisa, Thanks for letting us know that you are pleased with the efficient service that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“Very friendly and helpful staff”

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Posted 9 years ago

Hi Rhodri, Thank for letting us know that you were pleased with the service from the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Very helpfull staff that guided me through everything .”

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Posted 9 years ago

Hi, Thanks for letting us know that you were pleased with the service from the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

“Excellent service”

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Posted 9 years ago

Hi, Thanks for letting us know that you were pleased with the level of service from Autonet. Kind regards Nicola

Posted 9 years ago

“Very good insurance and good value”

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Posted 9 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Very corrupt company trying to charge me to insure a vehicle I have sold and if I don't pay they are going to fraudulently use my debit card the letter says to day”

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Posted 9 years ago

Hi Dale, Thank you very much for your comments and bringing this to our attention. We place a great deal of importance on customer feedback and would like to look into this for you. As such, I have passed your comments on to our Customer Service team to look into. Kind regards Nicola

Posted 9 years ago

“very good and very helpful”

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Posted 9 years ago

Hi Susan, Thank you very much for taking the time to let us know you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Quick and easy to set up. Good value for money”

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Posted 9 years ago

Hi, Thank you very much for taking the time to get in touch and let us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 9 years ago

“I found the staff at Autonet to be friendly, helpful and efficient. I'm a builder and often extremely busy so the sales team were happy to call me back when specified by me, prepare quotes beforehand to save me time and were straight talking and easily understood. Prices were very competitive. I was given discount on the previous years premium (unlike other companies I have used when each year sees an increase) and I even took out an additional policy for my business at a very good price. Overall review? Well pleased and impressed.”

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Posted 9 years ago

Hi Shaun, Thank you very much for taking the time to let us know how pleased you were with the level of service that you have received from Autonet. We are glad that we were able to help. Thanks Nicola

Posted 9 years ago

“Terrible violent service”

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Posted 9 years ago

Hi, We place a great deal of importance on customer feedback and would like to look into your comments. If you would like us to do this, please can you get in touch by using the email address reviewsites@autonetinsurance.co.uk. If you include your customer reference number and a short summary, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“Was insured for about 6 month after that change vehicle on commercial previous insurance was cancelled and set up new one in one call (about 1:30 hours) make all payments cancelation fee and deposit. After 3 weeks received the letters about they can't protect my no claim bonuse because I have claim from previous vehicle which is open case and they see like its my fault. I can cancel and go to insure with another company but they will charge my about £100 I think it's not fare because I was told all correct information about all claims. Plus together I received letter with outstanding balance £170 for the cancelled previous policy. Not recommend at all Called many times, set on hold for about 10-15 min takes 1hour sort it out nothing.”

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Posted 9 years ago

Dear Mr Kaseta, Thank you very much or taking the time to get in touch and let us know about your experience with Autonet. We take your feedback seriously and have looked into this for you. In December, I believe that you wished to changed your policy from a car to a van policy and we originally advised of a refund towards the new policy. However, in January, we were made aware of an open claim on file, where the underwriter did not allow any return premium if the policy was cancelled. I can understand your frustrations, but this is a standard occurrence if a claim has been made. If you could let me know a suitable time that we can call you , I can arrange a call back for you. Kind regards Nicola

Posted 9 years ago

“very helpful and friendly when i rang with a problem pleased with the service given”

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Posted 9 years ago

Hi Richard, Thank you for your comments and for taking the time to let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Process was fine, straightforward and clear, the verification process was a little cumbersome but that is the likely consequence of the law and regulations as opposed to this particular product”

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Posted 9 years ago

Hi Brian, Thank you for your comments and letting us know that about your experience with Autonet. Kind regards Nicola

Posted 9 years ago

“Easy to apply, best prices, good customer service. Paperwork came quickly.”

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Posted 9 years ago

Hi Mark, Thank you for letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Change of address and a renewal at the same time! The guy at the other end of the phone was exceptional, he went through everything in detail (even reduced my renewal fee!) Having had problems with other insurers in the past would not consider anyone else for my needs. Would recommend Autonet 100% to anyone looking for good quality car insurance with staff who actually listen and help.”

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Posted 9 years ago

Hi Richard, Thank you very much for your recommendation and for letting us know how pleased you are with the service that you received from the helpful adviser at Autonet. Kind regards Nicola

Posted 9 years ago

“Very good, helpful efficient service”

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Posted 9 years ago

Hi Sian, Thank you very much for your comments and letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

“I renewed for a second year but I have been charged twice by mistake”

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Posted 9 years ago

Hi, Thank you for taking the time to get in touch and bring this to our attention. If you would like to get in touch, we will be able to look into this for you. You can reach me at reviewsites@autonetinsurance.co.uk. If you include a short message and your contact details, I will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“I purchased a car insurance a week ago for my business car. After 72 hours they sent me a letter demanding a further £297 as an aditional premium for an accident I declared during the application process and which was not my fault. After endless calls and emails to their customer service they asked to provide a letter from my previous insurer (linked to a previous car) stating that the accident was not my fault. Although this claim remains open (issue with Romanian insurer of 3rd party) the accident was logged as not my fault as I was parked and a lorry hit me. Anyway, after presenting the required letter they said that although the document states that I was not at fault as 'the case remains open there is nothing they can do'. It seems they look for every single excuse to increase their original quotes arbitrarily. I have found their service very frustrating and without offering any real solutions and just keeping me going around in circles. Very disappointed, I am considering cancelling my insurance with them and going elsewhere. WOULD NOT RECOMMEND!”

Helpful Report

Posted 9 years ago

Dear Mr Gomez Simonin, Thank you very much for taking the time to bring this to our attention. Customer satisfaction is very important to us at Autonet and we take your comments seriously. I believe that our Complaints team have been in touch to discuss this with you and the matter is now being dealt with. If however, this is not the case, please let us know and we will look into this. Kind regards Nicola

Posted 9 years ago

“frintely , profetionals , good price , better imposible .”

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Posted 9 years ago

Hi, Thank you very much for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“I can't believe how simple and helpful autonet was. Not like other insurers trying to put add ons”

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Posted 9 years ago

Hi Martin, Thank you very much for letting us know how easy you found it to deal with Autonet. Many thanks Nicola

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews