Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just as it should be, if I had experienced any problems believe me they would be here, for the world to read. The real test of course is when a claim is made, until then we don't really know the true worth of any company. I hope we don't have to find out.”

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Posted 8 years ago

Hi John, Thank you very much for letting us know that you were happy with the service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to get everything set up with Autonet with quick easy links to confirm details of the insurance. Very good price as well, beating many other insurance companies without compromising on quality of cover. So far, very good, so I would recommend to other people. Chris”

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Posted 8 years ago

Hi Chris, Thank you very much for your recommendation and letting us know how pleased you were with the price, cover and service that you received. Kind regards Nicola

Posted 8 years ago

“Great deals with extras to choose from, compared to other search engine brokers. Many thanks, Dennis”

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Posted 8 years ago

Hi Dennis, Thank you very much for letting us know that you were pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“always very helpful team members who seem to know what I need and how to get me the best possible deal.”

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Posted 8 years ago

Dear Mr Markey, Thank you for letting us know that you are happy with the service that you received from the helpful staff members at Autonet. Kind regards Nicola

Posted 8 years ago

“Have come back to autonet insurance after being with another insurance co. wasn't the cheapest quote i got but everything went smoothly and no hassle would recommend.”

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Posted 8 years ago

Hi Andrew, Thank you very much for your continued custom and for your recommendation. We are pleased to hear that we were able to help. Kind regards Nicola

Posted 8 years ago

“3rd renewal best price again”

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Posted 8 years ago

Hi, Thank you for your continued custom and for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and Excellant Service from Start to finish. Highly recommend.”

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Posted 8 years ago

Hi Andrew, Thank you very much for your recommendation and letting us know that you are pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent customer service and easy to follow website xxxx”

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Posted 8 years ago

Hi Zoe, Thank you for your comments. We are pleased you found our website easy to use. Kind regards Nicola

Posted 8 years ago

“Renewed with Autonet for the 3rd year. Best price and service.”

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Posted 8 years ago

Hi, Thank you very much for your continued custom and letting us know how pleased you are with Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to fill in the online form. Very fast and hassle free. Would definitely recommend to everyone. So glad I came across Autonet.”

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Posted 8 years ago

Hi Amanda, Thank you very much for your recommendation and letting us know how easy you found it to use our online form. Kind regards Nicola

Posted 8 years ago

“Great customer service .... I had a few issues with my no claims bonus and it was always easy to speak to someone”

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Posted 8 years ago

Hi Mandy, Thank you for letting us know that you are pleased with the customer service at Autonet. We are pleased that we were able to help you. Kind regards Nicola

Posted 8 years ago

“I sent my proof of NCD via email as requested by Autonet. About a week later I received an email stating I hadn't provided proof of NCD and I had just SEVEN (yes SEVEN) days to rectify this. I contacted someone on webchat and despite me giving the date and time of when I sent my NCD proof I was told it could not be found and could I upload it. After uploading it I was told it was not acceptable because it appeared my NCD was linked to a live policy (this is a renewal letter proposing a years insurance, so it has an expiry date some time next year) and that I had to contact Admiral and give my permission for Autonet to contact Admiral to confirm I was telling the truth. Neither Admiral nor I have heard of this before. I'm now sat in limbo waiting for someone to call Admiral, wondering if my insurance policy is about to be cancelled by Autonet despite me doing everything asked of me. The only reason I'm not cancelling my policy is because I'll be charged an Administration fee.”

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Posted 8 years ago

Hi Rachel, Thank you very much for your comments and taking the time to bring this to our attention. We take customer feedback very seriously and will look into this for you. I have passed your details on to our Customer Service team, where one of my colleagues will be in touch accordingly. Kind regards Nicola

Posted 8 years ago

“Very good company low price”

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Posted 8 years ago

Hi Jenel, Thank you for taking the time to review Autonet and let us know that you were pleased with the service. Kind regards Nicola

Posted 8 years ago

“Very easy to deal with. Process was straight forward. Good price for this policy. Tony Marren.”

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Posted 8 years ago

Hi Tony, Thank you for your comments. We are pleased to hear that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Easy to do business with, good value, excellent service and after sale care”

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Posted 8 years ago

Hi Kevin, Thank you very much for letting us know that you were pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Booked through comparethemarket.com, found it very easy & liked that my car insurance came with motor legal insurance when a lot of others showed this as an extra payment.”

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Posted 8 years ago

Hi Debbie, Thank you for taking the time to get in touch and let us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Great cover, quick to organise and good price!”

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Posted 8 years ago

“Easy to deal with .. Advisor well informed even though he was relatively new to the company . A credit to the company”

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Posted 8 years ago

Hi Lorraine, Thank you for letting us know that you were pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Took out a policy for my van which took far longer than needed over the phone. After supplying my ID, proof of no claims and proof of address, my policy was arbitrarily cancelled as my proof of address did not fit into the narrow requirements of autonet's policy. After supplying a bank statement and going through the whole application process again, I was informed that my policy could not be restarted as it was a Saturday and the right person was not there and they would need to call me on the Monday at 9 a.m. to do that. Nobody bothered to call me so I have taken a policy out elsewhere with a fraction of the drama! Useless service!”

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Posted 8 years ago

Hi Keith, Thank you for taking the time to get in touch and bring this to our attention. We take your comments seriously and I will pass these on to the relevant department to look into. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Joined in May. Straight forward. Not made a claim yet, so can't really comment on service.”

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Posted 8 years ago

Hi Amanda, Thank you for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews