Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stuff excited to be insured”

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Posted 8 years ago

Hi Peter, Thank you for your comments. We are pleased to hear that you are happy with Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to use and straightforward website.”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know how easy you found it to use our website. Kind regards Nicola

Posted 8 years ago

“Fairly quick and easy to get the policy in place. Very competitively priced compared with Admiral t/a Gladiator Commercial Van Insurance and quite a few others. Thanks guys ! Dave”

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Posted 8 years ago

Hi Dave, Thank you for letting us know that you are pleased with the price and how easy you found it to set up your insurance through Autonet. Kind regards Nicola

Posted 8 years ago

“No hassle/people!”

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Posted 8 years ago

Hi Stewart, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Stay away from crooks Purchased my policy 1 month in advance, with my wife a second driver, she had her licence for 3 year 7 month. They asked to pay £25 extra because I choose the wrong option, I should have gone for 3 years, well rounding suggests 3 year 7 month is closer to 4 not 3 and the website has whole year option. Secondly I have my 10 year NCD, while purchasing I clicked the option to protect it as I have been protecting it for last 8 years. They sent me policy document without NCD protection. I checked on Confused.com and I clicked the option for protect it and it is saved in my Quote on the website. Autonet policy document says my NCD is not protected, and this is Confued.com fault they did not send the information. Cancelled it, in 14 days, of cooling off period, and policy is due to start in next 10 days but they charged £25 for cancellation for the reason which is not even my fault. Pathetic, stay away”

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Posted 8 years ago

Hi Abi, Thank you for taking the time to get in touch and bring this to our attention. We take your comments seriously and have looked into this for you. Whilst we can understand your frustrations around the price increase, this is due to the amount of time that your wife had held her licence for. The insurers that we work with use this as one of the factors in their rating criteria and the difference between 3 and 4 years did affect the price. In terms of the no claims bonus, we can see that this was not added at the time of purchase, although it could have been added if this was required. Also, in relation to your comments abut the cancellation fee, we do make a charge if a policy is cancelled. This is explained prior to the policy being purchased and is made to cover costs incurred to Autonet. I can see that the policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Straight forward and easy to arrange”

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Posted 8 years ago

Hi David, Thank you for letting us know that you found it straight forward to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Very helpful and friendly staff who chatted with enthusiasm about their products.”

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Posted 8 years ago

Hi Zoe, Thank you for taking the time to review Autonet and let us know how pleased you are with the enthusiasm of the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“easy to youse”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found us easy to use. Kind regards Nicola

Posted 8 years ago

“Very good”

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Posted 8 years ago

Hi Hamid, Thank you for taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Hi the transfer went very smooth thank you lesley”

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Posted 8 years ago

Hi Lesley, Thank you for your comments and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Cheap insurance quote”

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Posted 8 years ago

Hi Adam, Thank you for taking the time to review Autonet and let us know that you are pleased with the price. Kind regards Nicola

Posted 8 years ago

“I'm very pleased the service was very quick and excellent service I mark you 10 out of 10”

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Posted 8 years ago

Hi Gavin, Thank you for taking the time to review Autonet and let us know that you are pleased with the excellent service that you have received. Kind regards Nicola

Posted 8 years ago

“Best price, & product offers, I'll review again next year when I have more experience with this company, but so far really good ☺️”

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Posted 8 years ago

Hi Darren, Thank you for your comments and letting us know that you are pleased with the service so far. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Best price, & product offers, I'll review again next year when I have more experience with this company, but so far really good ☺️”

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Posted 8 years ago

“found the site easy to use just hope they are as good at answering the phone when needed”

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Posted 8 years ago

Hi Les, Thank you for letting us know that you found it easy to use our website. If we can be of any further assistance, please let us know. Also, just to make you aware, we do offer a free Live Chat service available from our website as an alternative to our phone lines. Kind regards Nicola

Posted 8 years ago

“Only bought it now. Will start the cover soon.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet, If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Good price and cover.Very simple application form,good cover and fair price for add ons”

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Posted 8 years ago

“Excellent service and swift supply of documents”

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Posted 8 years ago

Hi Barbara, Thank you for letting us know that you are pleased with the service from Autonet. we are happy to hear that your documents arrived quickly. Kind regards Nicola

Posted 8 years ago

“Competitive service professionally run”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“simple easy tofollow”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. We are pleased to hear that you are happy with the service that you have received. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews