Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They provided the best insurance quote and the whole process was very smooth and easy.”

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Posted 6 years ago

Hi, Thank you for the comments, its great to hear you found the process smooth and easy. Kind regards Mollie

Posted 6 years ago

“This is the first time I have used Autonet and they have so far proved very effective. Their prices are excellent and they are very efficient with the paperwork. In my opinion, first impressions last.”

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Posted 6 years ago

Hi Lee, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Autonet have made my van insurance experience completely painless”

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Posted 6 years ago

Hi Kevin, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“A very fast delivering and easy to use insurance provider! Been with for a few years now and plan to continue.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie

Posted 6 years ago

“Best price.”

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Posted 6 years ago

Hi Martin, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 6 years ago

“Very helpful found the best quote than I could”

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Posted 6 years ago

“Very efficient and professional and so easy to work with”

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Posted 6 years ago

Hi, Thank you for the comments. Its great to hear you found the process easy and efficient. Kind regards Mollie

Posted 6 years ago

“A good easy to follow site, and very competitive pricing. I had a great choice which easily beat the company that I had been with for 20 odd years. Goes to show that company's are not looking after their long term customers.”

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Posted 6 years ago

Hi Brian, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 6 years ago

“when i had to make a claim on my vehicle insurance it was dealt with efficiently with no quibbles,however on my renewal as all companies it was increased until i found another company doing it cheaper and then they matched,but i would have liked personal cover which i didn't know was omitted”

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Posted 6 years ago

Hi, Thank you for taking the time to get in touch, I have passed your details on to our customer service department, someone will be in touch shortly. Kind regards Mollie

Posted 6 years ago

“Customer service very slow, still not received my documents either by post or email as agreed in telephone conversation”

Helpful Report

Posted 6 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and we are sorry to hear that you are unhappy. I have passed your comments to our Customer service department and somebody will be in touch shortly. Kind regards Mollie

Posted 6 years ago

“Insurance seams to come around quicker every year so to get it done for the second year without having to search and pick up the phone and get it cheaper than last year is a bonus”

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Posted 6 years ago

Hi John, Thank you for your comments, we are pleased to hear that your insurance premium is competitive. Kind Regards Carly

Posted 6 years ago

“Good service ...and fast response”

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Posted 6 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the service. Kind regards Carly

Posted 6 years ago

“Just checked their cancellation fees after having been directed there by money supermarket. £79.95 to cancel after 14 days on top of the insurers £32 charge as well as their set up fee £20. Not bad if you cancel after 2 weeks and a day it will cost you £131 good effort. Bunch of thieves. Thing is you don’t find out this information until you have committed to pay.”

Helpful Report

Posted 6 years ago

Hi Stephen, Thank you for taking the time to get in touch. I am sorry to hear that you are unhappy with the cancellation terms however, these are disclosed prior to purchasing the policy online. If you cancelled within 14 days we would charge a £50 fee and we would incorporate the £20 set up fee within that and the underwriter would charge for the insurance you have used. If you cancelled outside of 14 days the fee would be £79.95 plus the underwriter charges for the insurance you have used. If you would like to discuss this further please get in touch via reviewsites@autonetinsurance.co.uk. Kind Regards Carly

Posted 6 years ago

“Every thing went smoothly and every onehas been polite and very helpful I would recomend auronet 100”

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Posted 6 years ago

Hi, Thank you for the recommendation, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“Really good the guy I was speaking to about renewing my insurance was so help full with every thing I needed to no so I couldn't say no will defiantly stay with autonet.”

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Posted 6 years ago

Hi Jason, Thank you for your comments, we are pleased to hear that you are happy with the service. Kind Regards Carly

Posted 6 years ago

“Everything handled smoothly, with utmost courtesy and minimum of fuss. Price to renew was fair and even though I could have got a better deal I am very happy to continue with your company.”

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Posted 6 years ago

Hi Terry, Thank you for your comments, we are pleased to hear that you are happy with the service from Autonet. Kind Regards Carly

Posted 6 years ago

“All very quick and easy to deal with and the paperwork came quickly.”

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Posted 6 years ago

Hi Richard, Thank you for your comments, we are pleased to hear that you found the process quick and easy. Kind Regards Carly

Posted 6 years ago

“Absolutely disgusting service, apparently they took over my home insurance from Kwik Fit, but I had no letters from them apart from stuff from a finance company,so I wrote to them to advise I wasn't interested I am now receiving threatening letters to say I owe them money!!! I have never ever agreed any contract with them I called to discuss but the handler spoke over me and was very unhelpful, was on the phone for 45 mins!!!!”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear that you are unhappy and would like to look into this for you. Unfortunately your review doesn't contain enough information to locate your file. Please email reviewsites@autonetinsurance.co.uk with you details and we will look into this for you. Kind Regards Carly

Posted 6 years ago

“Simple and easy, great price”

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Posted 6 years ago

Hi, Thank you for letting us know that you are happy with the premium from Autonet. Kind Regards Carly

Posted 6 years ago

“Quick and easy to use!”

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Posted 6 years ago

Hi Adam, Thank you for letting us know that you found the service quick and easy to use. Kind regards Carly

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews