Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance company ever. Please pay a few more pound and go with someone else..... anyone else.”

Helpful Report

Posted 8 years ago

Hi Shane, Thank you for taking the time to get in touch. We place a great deal of importance on customer satisfaction and are sorry to hear that you are not happy with all aspects of the service that you have receive. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 8 years ago

“Ok!! Have taken out insurance with auto net on Saturday which seems to have gown fine, but I'm waiting to see what happens with a message I received on Sunday saying that if I needed any more help with my accident to contact them! Only thing is I haven't had an accident! So il post again when I see what happens”

Helpful Report

Posted 8 years ago

Hi Philip, Thank you for taking the time to get in touch and bring this to our attention. Please accept our apologies for any confusion, I will arrange for one of my colleagues to contact you and discuss this. Kind regards Nicola

Posted 8 years ago

“It was easy to answer and easy to read I was happy with the clear choices it gave me”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very polite call all sorted very quick . Very impressed with the whole experience.”

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Posted 8 years ago

Hi Carolyne, Thank you for letting us know that you were pleased with the polite phone call from Autonet and letting us know that you were pleased with the service you received. Kind regards Nicola

Posted 8 years ago

“Very happy ,very easy to acsess”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found us easy to access. Kind regards Nicola

Posted 8 years ago

“Yer everything went better than expected, I was worried that i wasn insured at one point. But everything went as you explained on the web site and I was worrying for nothing.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to get in touch and let us know that you were pleased with the service from Autonet. We are pleased that we were able to reassure you. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Straightforward online application with very good quotes and no hassle!”

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Posted 8 years ago

Hi Christopher, Thank you for your comments and letting us know that you are pleased with the price and service that you have received. Kind regards Nicola

Posted 8 years ago

“price was good”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the price from Autonet. Kind regards Nicola

Posted 8 years ago

“It made me happy with the price I got,compared to other sites thank you very much.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the price that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Good price, easy online process, covered everything I wanted covered.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the service you have received from us. Kind regards Nicola

Posted 8 years ago

“Very easy to use service with easy options to choose from. Wizzed through in no time unlike other online forms for the same Highly recommended”

Helpful Report

Posted 8 years ago

Hi Rob, Thank you for your recommendation and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“this site was very easy to complete details and fast”

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Posted 8 years ago

Hi Margaret, Thank you for your comments and letting us know that you found it easy to use our website. Kind regards Nicola

Posted 8 years ago

“Best price on the search engine”

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Posted 8 years ago

Hi Lynne, Thank you for taking the time to review Autonet and let us know that you were happy with the price. Kind regards Nicola

Posted 8 years ago

“Excellent value home contents insurance. They beat all the other providers on a comparison website. Covers everything I needed and a great plus was it so easy to arrange online.”

Helpful Report

Posted 8 years ago

Hi Daniel, Thank you for taking the time to review Autonet and let us know how easy you found it to deal with Autonet. We are pleased to hear that you are happy with the value for money. Kind regards Nicola

Posted 8 years ago

“quick and easy to use and the price was great.”

Helpful Report

Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and letting us know that you are pleased with the price and service that you have received, Kind regards Nicola

Posted 8 years ago

“Very happy with the service. made a great savings thank you. 😊”

Helpful Report

Posted 8 years ago

Hi Marcel, Thank you for taking the time to review Autonet. We are pleased to hear that we were able to save you some money. Kind regards Nicola

Posted 8 years ago

“Easy to understand also great deal”

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Posted 8 years ago

Hi Diane, Thank you for taking the time to review Autonet and let us know that you are pleased with the service that you received. Kind regards Nicola

Posted 8 years ago

“The service was excellent very easy set up customer service were really helpful and gave all the information very clearly.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments and taking the time to let us know that you were pleased with the excellent customer service from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Had a small hiccup and was sorted satisfactory”

Helpful Report

Posted 8 years ago

Hi Mark, Thank you for taking the time to review Autonet and let us know that you were pleased with the way your query was dealt with. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“I tried to pay a premium online and it wouldn't let me. Then I requested a phone call and when your agent phoned me it took about an hour to go over ALL the information that I had put In online. It was VERY frustrating. The premium went up by £60 then I spoke to the girl to pay and she went through it all OVER again and she again increased the premium. So in the end I hung up. I will never phone auto net again nor will I recommend your company”

Helpful Report

Posted 8 years ago

Hi Deirdre, Thank you for taking the time to get in touch. We place a great deal of importance on customer feedback and have looked into this for you. When a policy is purchased it is important that all of the information is correct. When checking the information, we noticed a claim needed updating from "none fault" to "fault" and this affected the price that we were able to offer. The information that we receive is from the Claims and Underwriting Exchange which your previous insurer would have updated. If you were able to provide evidence this was not the case, we could look to update the information. We understand that you are not happy with the price increase, but as you can appreciate, we need to ensure that we check the information so that our customers are correct insured. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews