Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was very easy and straight forward and the price is very reasonable. I have insured my van with this company for quite a few years and have had no problems”

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Posted 8 years ago

Hi Graham, Thank you for your contimued custom and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy Internet process”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Good people who understand people.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“More than satisfied with the service no problems at all”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy form to fill in. I spoke to a member of staff and he was delightful to speak to and so helpful. I will be useing AutoNet again in a few days time when we insure my husband's car”

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Posted 8 years ago

Hi Martha, Thank you for your comments and letting us know that you were pleased with the service from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“expencive gone up £70 for not having a claim will shop around next year”

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Posted 8 years ago

“I have used Autonet many times and have always found them very competitive.”

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Posted 8 years ago

Hi, Thank you very much for your continued custom and letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Reduced my premium”

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Posted 8 years ago

Hi Mike, Thanks for taking the time to review Autonet and let us know that you were pleased we were able to reduce your premium. Kind regards Nicola

Posted 8 years ago

“Brill service very professional”

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Posted 8 years ago

Hi Robert, Thank you for letting us know that you were pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“the cheapest qoute i could find”

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Posted 8 years ago

Hi Craig, Thank you very much for taking the time to review Autonet and let us know that you are pleased with the price. Kind regards Nicola

Posted 8 years ago

“Very competitive rates.”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you are pleased with the rates on offer. Kind regards Nicola

Posted 8 years ago

“Used Autonet after finding a better deal via a price comparison website. After completing my application and making payment I then received my docs but seemed to not include windscreen cover as standard. I then went about communication with a customer service advisor using live chat and she informed myself that due to myself having comprehensive insurance that the windscreen cover came as standard. No complaints so far!”

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Posted 8 years ago

Hi Stuart, Thank you very much for taking the time to review Autonet and let us know that you are pleased with the service that you received from the helpful adviser on our Live Chat facility. Kind regards Nicola

Posted 8 years ago

“Cheap Quote,”

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Posted 8 years ago

Hi, Thank you very much for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Very bad service. Needed to change something on the policy, took a lot of effort to get hold of them and wanted to charge over £500 for policy change! Had to cancel and then received cancellation fees even though it was in cooling off period. Bad company- Do not trust them!”

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Posted 8 years ago

Hi Benjamin, Thank you very much for your comments. At Autonet, we take customer feedback very seriously and have looked into this for you. From your file, we can see that you updated your details to include a fault claim. This reduced the amount of no claims bonus that you were able to use and resulted in an additional premium. When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering it. If the policy is cancelled before the end of the 12 month period, charges are made to cover the costs incurred to Autonet. We do offer a cooling off period, but as per industry standards we do make a charge for the amount of days covered and an administration fee within this time. This is explained prior to a policy being purchased. I can see that the policy is now cancelled, but if we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Autonet is efficient and very modern in the way it operates. The call centre staff are effective and helpful. You won't wait in a queue for ages. Everything is done online so the service is very green. The finance that they offer is 0% interest and, while I know that there is no such thing as anything for free, the overall quotes that I got for my vehicle and home insurance worked out cheaper with finance which I much prefer for budgeting reasons. I think Autonet is just very 'straight up'. There are charges applied for administration but they're very up front about that. Great products. Great service in my opinion. ????”

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Posted 8 years ago

Hi Jane, Thank you for taking the time to review Autonet and let us know how pleased you are with the service that you have received. Kind regards Nicola

Posted 8 years ago

“Filled in a quote online but phoned to clarify a few points . My call was dealt with fast and efficiently .”

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Posted 8 years ago

Hi, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“I had to contact Autonet to make a claim last year. It was handled quickly and efficiently, without any stress or difficulty. I am very happy with the service I receive.”

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Posted 8 years ago

Hi Sarah, Thank you for your comments and letting us know that you are pleased with the quick and efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent customer service Cheap car insurance We can manage easily”

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Posted 8 years ago

Hi Sanjeev, Thank you very much for letting us know that you are pleased with the service and price that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Great Service and Excellent Co Operation With The Autonet Team, Friendly, Reliable Service”

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Posted 8 years ago

Dear Mr Rasool, Thank you very much for letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“am still waiting for my policy. 4th Aug I took out insurance and still haven't got it”

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Posted 8 years ago

Hi Christopher, Thank you very much for taking the time to get in touch. I can see that your documents were sent and am sorry to hear they did not arrive. I will arrange for one of my colleagues to re-send these for you. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews