Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price for this insurance. Auto renewal hassle free sign on-line no stress.”

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Posted 6 years ago

Hi, Thank you for the taking the time to review Autonet, we are pleased to hear that you found the online renewal process hassle free. Kind regards Mollie

Posted 6 years ago

“When I first joined I was unsure on a few things so I phoned up the customer help line where the staff were very helpful. Communication is great especially when renewing a policy”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 6 years ago

“Very easy and best price i could find.”

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Posted 6 years ago

Hi, Thank you for the comments, its great to hear that the price was competitive. Kind regards Mollie

Posted 6 years ago

“I didn't have any problems - just good cover.”

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Posted 6 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the level of cover from Autonet. Kind regards Mollie

Posted 6 years ago

“Gave best quote for new van insurance will definitely use again next year”

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Posted 6 years ago

Hi, Thank you for the comments, its great to hear that the price was competitive and you would use Autonet again. Kind regards Mollie

Posted 6 years ago

“Cheapest quote. Easy to set up.”

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Posted 6 years ago

Hi, Thank you for the comments. We are pleased to hear that the price was competitive. Kind regards Mollie

Posted 6 years ago

“Charged £50 to cancel insurance a week into my policy although I didn’t know my insurance was automatically renewed. No paperwork was posted to me.”

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Posted 6 years ago

Hi Emma, Thank you for taking the time to get in touch. We are sorry to hear that you are not happy with the charges made. We have looked into this and can see that letters were sent via email as this was set as the preferred contact method on your account. The letters contained details of the renewal and advised that if you did not want the policy to renew, to let us know. Although we can understand you frustration; as the policy was renewed, the cancellation charges are made to cover costs incurred to Autonet. I can confirm that the policy is now cancelled, but if you require anything further, please let us know Kind regards Nicola

Posted 6 years ago

“Easy to set up a policy and quick and efficient when having to contact them reading by policy.”

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Posted 6 years ago

Hi, Thank you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 6 years ago

“Good competitive quote. Easy to use”

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Posted 6 years ago

Hi Amanda, Thank you for letting us know that you are pleased with the price from Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 6 years ago

“JUst spoken to them this morning, as don't wish to take insurance out with them, and have taken out with another company, and they want my new company so they can check I have done it, ??? what is this all about.??? They want to put £9 charge on my account as it started today and have said they will keep it on my account, I did the decent thing and said I didn't want there insurance and they want to charge me, never had insurance with this company and would not advise any one to either”

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Posted 6 years ago

Hi, Thank you for your comments and taking the time to get in touch. We place a great deal of importance on customer feedback and are sorry to hear that you are not happy. Unfortunately, we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details, we will be able to locate your file. Kind regards Carly

Posted 6 years ago

“i have used autonet for a number of years and their customer service has been second to none, not to mention the price and cover they have provided would highly recommend them to anyone”

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Posted 6 years ago

Hi, Thank you for your comments and the recommendation. It is great to hear that you have insured with us for a number of years and that you are happy with the service we provide. Kind Regards Carly

Posted 6 years ago

“Easy process throughout”

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Posted 6 years ago

Hi Andrew, Thank you for letting us know that you have found the process easy. Kind Regards Carly

Posted 6 years ago

“A good, fast friendly service with no hassle.”

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Posted 6 years ago

Hi Stan, Thank you for letting us know that you are happy with the service you have received. Kind Regards Carly

Posted 6 years ago

“Easy & straightforward quote”

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Posted 6 years ago

Hi John. Thank you for letting us know that you found the quotation easy and straightforward. Kind Regards Carly

Posted 6 years ago

“Easy transaction, all done online.”

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Posted 6 years ago

Hi Karen, Thank you for your comments, we are pleased that you found the online application easy. Kind Regards Carly

Posted 6 years ago

“Cheap affordable van insurance”

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Posted 6 years ago

Hi, Thank you for your comments. We are pleased to hear that the insurance premium is competitive. Kind Regards Carly

Posted 6 years ago

“very efficient, fast and renewal was competitive. I would recommend them !”

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Posted 6 years ago

Hi Chris, Thank you for your comments and recommendation. It is great to hear the price was competitive and the process was fast and efficient. Kind Regards Carly

Posted 6 years ago

“Excellnt communjcations, called me back for an issue as I was expected.”

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Posted 6 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the service we provide. Kind Regards Carly

Posted 6 years ago

“One phone call and it was all done and was the best deal possible”

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Posted 6 years ago

Hi, Thank you for your comments, we are pleased to hear that you are happy with the insurance offered, Kind regards Carly

Posted 6 years ago

“Great service Competitive renewal quote Easy on line renewal system Would recommend Paul Doyle”

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Posted 6 years ago

Hi Paul, Thank you for taking the time to review Autonet and thank you for the recommendation. We are pleased to hear that you are happy with the renewal price and you are happy with the overall service. Kind Regards Carly

Posted 6 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews