Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to take out policy and very competitive. Prompt response t emails that i sent”

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Posted 8 years ago

Hi William, Thank you very much for letting us know that you are pleased with the service and prompt communication that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to follow instructions to follow”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet and let us know that you found us easy to deal with. Kind regards Nicola

Posted 8 years ago

“I found them helpful and efficient”

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Posted 8 years ago

Hi Penelope, Thank you very much for letting us know that you were pleased with the helpful, efficient staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Saved myself almost £200 by switching”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. We are pleased to hear that we were able to save you money. Kind regards Nicola

Posted 8 years ago

“The telephone call went smoothly and just hope if I need to claim the same applies.”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Really helpful and quick service”

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Posted 8 years ago

Hi Edward, Thank you for letting us know that you were pleased with the helpful service at Autonet. Kind regards Nicola

Posted 8 years ago

“Very good, efficient service, customer service are very helpful and renewal price and process was really simple and efficient.”

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Posted 8 years ago

Hi Alice, Thank you for your comments and letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to renew my car insurance with no excessive pressure to take additional extras.”

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Posted 8 years ago

Hi Louisa, Thank you very much for letting us know that you found it easy to renew with Autonet. Kind regards Nicola

Posted 8 years ago

“quick and cheap quote”

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Posted 8 years ago

Hi Fiona, Thank you for taking the time to review Autonet and let us know that you found us quick to deal with. Kind regards Nicola

Posted 8 years ago

“Hassle free when taking out policy. The level of service is fantastic, the questions they ask are easy to understand and answer. They are very easy to deal, not had a claim (dont intend too though) but I am sure if there was an issue they would step up to the mark.”

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Posted 8 years ago

Hi Kenneth, Thank you for your comments and letting us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Cheapest deposit”

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Posted 8 years ago

Hi Reginalt, Thank you for taking the time to review Autonet and that you were pleased with the deposit required. Kind regards Nicola

Posted 8 years ago

“very easy to get on internet very good prices”

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Posted 8 years ago

Hi Valerie, Thank you for your comments and letting us know that you are pleased with the price and service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very quick and efficient!”

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Posted 8 years ago

Hi, Thank you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Extremely efficient company. My renewal was all done for me at a new great price without me doing a thing. I have recommended them to my friends. Definitely the right choice company for car insurance, thumbs up from me ????????”

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Posted 8 years ago

Hi, Thank you very much for your recommendation and letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Took out the policy on line but once received my documents I found that it wasn't the same cover as I paid for on line! I rang up to try and rectify this, was waiting ages to get through eventually after about 20 mins spoke to a customer service advisor that informed me that I could either cancel the policy and get charged or add the items on for a premium and £10 admin fee?? Even though I already did this on line. Safely say I wont be renewing with you!!!”

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Posted 8 years ago

Hi Clair, Thank you very much for taking the time to get in touch and bring these points to our attention. In terms of the cover you purchased online, this did not transmit through correctly from the comparison site to Autonet. We are looking into this to prevent it happening again in the future. Please accept our apologies for the time taken to get through to us. We have been experiencing high volumes of calls and have plans in place to address this. In relation to your other comments about the optional extras, the items that you queried are not optional extras. They are included as standard on your policy and are detailed in the policy booklet that would have been sent. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Painless efficient transaction and reasonable value for money”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Failed to contact me before the renewal - sent nothing through the post as had happened previously. Claim to have sent notice by email - not found - this resulted in my insurance rolling over. This meant a reasonable increase of £20 on the policy BUT they also decided to set up 10 payments over the year and added £30 admin and 20% for the service adding over £100 to annual bill. Now faced with 'lumping it' or paying £75 to exit. Looking at adding this car to another policy so I can cancel overwise I'll have to wait until 2017.”

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Posted 8 years ago

Dear Mr Anson, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We are sorry to hear that you are not satisfied with all aspects of the service that you have received. For those customers who requested to be contacted by email, we have now moved to sending renewal invitations via email rather than through the post. On checking your file, we can see this was sent on 4th August. We will pass your comments on to the relevant department in relation to this. In terms of the monthly payments, the rate of interest payable is the same rate as last year. As an alternative, we can offer the option for you to pay the remaining balance, meaning that interest on the remaining balance would not be applicable. In addition, the fee that has been charged is a standard admin fee that is made on all renewals. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“QUICK AND EASY PROCESS”

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Posted 8 years ago

Hi John, Thank you for letting us know that you found it quick and easy to deal with. Kind regards Nicola

Posted 8 years ago

“GREAT INSURANCE COMPANY THANK YOU”

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Posted 8 years ago

Hi Thomas, Thank you for letting us know that you are pleased with Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent customer service !!”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews