Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They robbed 95 pounds from my bank account without my authorisation”

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Posted 8 years ago

Dear Tracey, Thank you very much for your comments. I can see there has been various correspondence with Autonet in relation to this. Originally, there were 4 undisclosed claims that needed adding to your policy, which then made the risk to the insurer unacceptable, meaning that the policy needed to be cancelled. We appreciate that you were not the driver for one of the claims, but as the claim was under your policy term (as the policy holder) it needed to be declared. When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering the policy. If the policy is cancelled before the end of the 12 months, cancellation charges will apply and if not paid, may be taken from the card that you used to purchase the policy with. This is explained in our terms and conditions. We wrote to you on 20th July with a final response to your complaint , explaining this and giving a breakdown of the £95.68 that was still owing to Autonet. In this letter we explained that the account would be on hold for fourteen days to allow for a payment to be made or set up a payment plan. The payment for £95.68 was then taken on 15th August. As mentioned in our letter, we believe that Autonet has acted in accordance with our procedures. We appreciate this may not be the outcome you were hoping for and apologise if any inconvenience was caused as that was never our intention. However, we do hope this explanation goes some way to resolving your concerns. Kind regards Nicola

Posted 8 years ago

“such a superb quotation and a excellent response and so easy to set up policy with you”

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Posted 8 years ago

Hi, Thank you for your comments and letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Nice and easy to set up and pay using direct debit, not stress,”

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Posted 8 years ago

Hi, Thank you for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“The site was one of the easiest to follow and it was completed with in a couple of minuets”

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Posted 8 years ago

Hi, Thanks for taking the time to review Autonet and let us know how easy you found it to use the website. Kind regards Nicola

Posted 8 years ago

“Very helpful and could not be any easer to understand things”

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Posted 8 years ago

Hi Tony, Thank you very much for letting us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Great service and competitive quote.”

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Posted 8 years ago

Hi Dave, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Fast no hassle and very very friendly people at autonet explained everything to me and understood them clearly would highly recommend thank you !”

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Posted 8 years ago

Hi Paul, Thank you very much for your recommendation and letting us know that you were pleased with the service from the friendly staff at Autonet. Kind regards Nicola

Posted 8 years ago

“I found the process easy to follow and understand”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“The renewal process was smooth and problem free enabling an easy decision on who to renew with!.”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“I changed my insurance recently to Autonet, the gentleman on the phone went to great lengths and, had a lot of patience in answering all my question and explaining everything to me, I asked A LOT of questions. Called back when he said he would, which was very encouraging. C. Quayle - E. Sussex”

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Posted 8 years ago

Hi Kate, Thank you very much for your comments and taking the time to let us know that you were pleased how helpful our staff member was. Kind regards Nicola

Posted 8 years ago

“Very easy web site to use and cheapest insurance around”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know that you found it easy to use our website. Kind regards Nicola

Posted 8 years ago

“I am unable to pass a rating at present for i am still waiting to receive my policy documents for Transaction ID: I756198659G75N3822 / Web Reference 446-2JB-66C My email address is crickmore@hotmail.co.uk Regards Paul Crickmore 180 Heath Road,Ipswich,Suffolk IP4 5SR”

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Posted 8 years ago

Hi Paul, Thank you very much for taking the time to get in touch and bring this to our attention, I will pass your message on to the relevant department and arrange for another copy of the documents to be sent out. Kind regards Nicola

Posted 8 years ago

“Easy to deal with and renewals nice and easy”

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Posted 8 years ago

Hi Mark, Thank you for letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 8 years ago

“Everything went through from one year too the next smoothly.”

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Posted 8 years ago

Hi Nigel, Thank you for your comments and letting us know that your dealings with Autonet went smoothly. Kind regards Nicola

Posted 8 years ago

“Easy to use website compared to your competetors”

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Posted 8 years ago

Hi, Thank you very much for taking the time to let us know how easy your found it to use our website. Kind regards Nicola

Posted 8 years ago

“I paid a deposit for insurance cover but gave incorrect bank details by mistake. I subsequently decided not to take up the insurance policy as I had decided to return the vehicle (which was on lease from Seat). As the Direct Debit was not able to be set up, I was advised that the policy was void. I was sent an invoice for about £25 which I paid under protest. I was then sent a further invoice for £63.42 with NO written explaination of what that amount was for. I have refused to pay this and they are now threatening to give me a bad credit reference. Avoid this company like the plague. They are a bunch of crooks. How can a business be anything else if they tell you your policy is void but keep the deposit and accept a subsequent payment to close the matter and then send further threatening letters demanding more money? Michael Pinchen”

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Posted 8 years ago

Hi Michael, Thank you very much for taking the time to get in touch and bring this to our attention. From our system, I can see that two policies were set up. The additional policy that was set up in error was cancelled with no charges made. In terms of the other policy it was a 12 month agreement that included the cost of setting up and administering the policy. If a policy is cancelled before the end of the 12 months, charges will apply. These charges are explained before a policy is purchased and are made to cover the costs incurred by Autonet. I have passed your comments on to my colleague in our Customer Service team who will be in touch to discuss this with you. Kind regards Nicola

Posted 8 years ago

“Booked new car insurance in 5 minutes”

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Posted 8 years ago

Hi Toby,. Thank you for your comments and letting us know that you were able to set up you insurance quickly with Autonet. Kind regards Nicola

Posted 8 years ago

“I have just renewed for the 3rd year. My policy only went up a small amount. The transaction is easy and quick. I've not had reason to claim so I can't comment on that thankfully.”

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Posted 8 years ago

Hi, Thank you very much for your continued custom and letting us know how easy you have found it to deal with Autonet. kind regards Nicola

Posted 8 years ago

“Found them to be very easy to talk to. No hard sell. Took time to listen to wat i required. Very helpfull and good value. Grant”

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Posted 8 years ago

Hi Grant, Thank you very much for letting us know that you found it easy to talk to the staff at Autonet. We are pleased to hear that you are happy with the service that you have received. Kind regards Nicola Kind regards Nicola

Posted 8 years ago

“I found this company through a comparison site, and chose it because it was very competitive. Having clicked through to their website, which was very easy to use, I managed to arrange my insurance in a matter of minutes. Very straight forward and efficient.”

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Posted 8 years ago

Hi Heidi, Thank you for taking the time to let us know that you were pleased with the price and how easy you found it to purchase your insurance with Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews