Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns. In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/whatsapp: + 1 4 3 5 5 0 0 8 3 0 4 ”

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Posted 2 months ago

“I loaned my friend my van 2 weeks ago, he had an accident. I asked if could make a claim, they said no because he was not a named driver. That was fine, he is paying me out of his own pocket. No claim made. So I had to find another van Today they will not swap over or refund my policy because there is an open claim, even though they told me there is no cover. I checked there is no claim with the underwriters or the Accident Management Company. I have wasted 2 hours this morning getting passed from one department to another. Still on the phone waiting. In dealing with Insurance Companies for 33 Years this is one of the worst companies to deal with, they seem to have no idea what the other department is doing. I will remove this review if you sort out this rediculous issue.”

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Posted 2 months ago

“James Summerville is feeling annoyed. Shared FB with Public BE AWARE OF AUTONET INSURANCE THEY TAKE UNAUTHORISED PAYMENTS FROM YOUR ACCOUNT. STAY AWAY AT ALL COSTS THEY ARE UN HELPFUL & I WOULD ADVISE TO STAY AWAY”

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Posted 2 months ago

“After falling victim to this online scam, I was at a loss on how to retrieve my stolen funds. I found help by visiting:➡️ email 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 through a recommendation and decided to give them a try. From the first contact, their team was responsive and thorough. They explained the process clearly and kept me updated at every step. The investigation was detailed and efficient, leading to the successful collections of the stolen funds with them Their professionalism and expertise are truly commendable. WhatsApp: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬”

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Posted 2 months ago

“Poor service and rude works”

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Posted 7 months ago

“STAY AWAY PLEASE THEY WILL RIP YOU OF ONCE YOU SIGNED UP AND NOW ITS 250£ to cancel. Please stay far away from this company. Do not go through the hell they put me through, worse company ever used over 15 years low quotes to capture the contract then sting you with prices after”

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Posted 8 months ago

“Blimey lost will to live . Did on line initially but had to call them for some reason. Took forever to go through details again. They couldn’t accept deposit over phone as it didn’t accept the iPhone we were using. Asked us to use some one else I phone!!! Ended up giving a ref no so we could pay on line. Ref no wasn’t correct so couldn’t do. Gone with another company.”

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Posted 9 months ago

“WARNING AVOID... they will renew your policy automatically and put it up more than 30% in the first year, and then are very keen to cancel your policy and charge you for it. Cost me £30 for 4 days insurance. Total rip off and very unhelpful, don't waste your money and go with someone that cares..”

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Posted 1 year ago

“Took me approximately 2.5 extremely long and frustrating hours of phone calls to actually get one simple task done today. It was simple - to change my current van insurance over to my new vehicle. After waiting an eternity I got thru various members of staff (5 in total (because I had to keep ringing them back) 2 of which cut me off mid task and 2 that couldn't seem to grasp what I was saying for some strange reason. One operator, every time I answered her questions she kept repeating the answer back to me but constantly got it completely wrong! Quite bizarre. Another had what sounded like her mates laughing and singing in the background and she kept disappearing every few minutes leaving me in silence! Finally after approx 2.5 hours I got through to a person who spoke clearly and understood what needed to be done. However they wanted to charge me an additional £545 for the privilege of swapping my vehicle over. Suffice to say I cancelled my policy with them and have found a new provider at £200 less. Autonet are bloody useless. Their customer service is appalling and incredibly inefficient, and from my experience today, I'd say their staff are, quite frankly, weird. I won't use them again.”

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Posted 1 year ago

“Had to call me a fiew times and do job they didnt do on purpose so they made more money.I ask meny times canceled my insurence ,they didnt, THE WORST COMPANY”

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Posted 1 year ago

“These no brains there, sorry but I've got insurance and I'm also on my mums, unfortunately someone drove into her, they cancelled my insurance or I pay £360 If they done there job and investigated I wouldn't have to spend a total wasted hour on the phone!”

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Posted 2 years ago

“Seriously . Typical endless waiting in Call centre queue-hell and just getting kicked out of the line by the useless automated bot .”

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Posted 2 years ago

“I have recently paid for my car insurance with Autonet and they keep sending me emails to verify the account but I get nowhere when I click as requested. Impossible to contact and I don't know where I am - insured or not? Certainly down £150 so far!”

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Posted 2 years ago

“Do yourself a favor and don’t even go to them for anything. Joey Villegas lied and sold me a complete lemon and once I left he never would even reply to my requests for assistance. He claimed there were no leaks and showed me a fake trouble code reading. He knew what he was doing and I’m sure the whole company practice in ripping people off every day. They don’t even deserve a star. Do yourself a favor and don’t even come to them for anything.”

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Posted 2 years ago

“They did an automatic renewal even though I filled in 2 cancellation forms a phone call and a complaint form. They have taken nearly 500 pounds from my bank account today when the renewal date is 6 days away. Now got e-mail saying they are doing a refund in 7 to 10 days! Why do I to wait this long for something that should not have happened.”

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Posted 2 years ago

“Misleading quote. Came up best price but when went to buy increased price by approx £50 I think this should be looked into by Confussed.com other companies at disadvantage with what looks like dearer quotes and are actually cheaper. Question is this legal”

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Posted 2 years ago

“Not returned to policy questions they asked for in the first place, cancelled insurance. For a week not gone to work. Had to insure with another company. Lost money in cancellation charges.”

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Posted 2 years ago

“Having used this company for at least 20 years I had a 6 month gap while trying to replace my vehicle. They have always been much cheaper by far than other brokers but this time came in with a quote 3x my previous. Used a comparison site and got a price within £10 of their previous quote. Will never use them again nor recommend them, as I have previously done to 100s of people over the years. Really sad to see how little loyalty is valued by them. I'm sure I will not be the only one and they will hopefully see a drop in business through this and would advise everyone to try elsewhere before accepting such an inflated quote from them. Extremely disappointed by my treatment.”

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Posted 2 years ago

“Autonet had me insured since January, early April they wanted proof of log book, driving license, license points check etc. I was looking after mum in her house so did not reply asap. Policy cancelled I phoned explained mum's situation, no compassion from them. Supplied the information for a week and no contact from them always me ringing up minutes on end. Had to go to another insurance company, a big let down company.”

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Posted 2 years ago

“Dreadful customer service, refuse to deal with any basic requests via email, despite that being their sole downward communication. Call centre waiting times and service dreadful.”

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Posted 2 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews