Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was more than satisfied with the service II received and almost wanted to keep my courtesy car. Polite and clear exchanges with agents on the phone or in person when they collected the car. Iwoukld recommend this service to anyone”

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Posted 3 years ago

“Great service, high quality work carried out”

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Posted 3 years ago

“A fantastic service at a very difficult and stressful time . From the initial call , to receiving the hire car ( lovely Audi ) to car collection ... everyone was professional and friendly ! Would definitely recommend !”

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Posted 3 years ago

“Took all the stress out of the experience by taking care of the car repairs and hire car”

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Posted 3 years ago

“Very friendly,helpful and accommodating”

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Posted 3 years ago

“A service I would recommend to all my friends.Courteous and efficient, and a pleasure to deal with.”

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Posted 3 years ago

“If I could choose more stars I would! Perfect customer service from start to finish. Can’t recommend enough!!! A* service.”

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Posted 3 years ago

“I have used Auxillis services three times and every time they have been fantastic. I am glad my insurance works with them. They are reliable and when you call you actually get to speak to people relatively quickly. They are always helpful and patient.”

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Posted 3 years ago

“Amazing swift professional service. Very very happy customer. Would highly recommend”

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Posted 3 years ago

“Fast and efficient! Dealt with my queries quickly and resolved my issue. Car came back lovely!”

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Posted 3 years ago

“Excellent service car delivered on time. Had to call RAC as had a small problem but again handled excellently. Would definitely recommend Auxillis.”

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Posted 3 years ago

“Recently had the pleasure of using Auxillis and they couldnt have made the whole process any easier,replacement car was delivered in literally new condition and was a joy to drive for the few days i had it,thank you for all your help”

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Posted 3 years ago

“Worst company ever. Didn't bring a like for like replacement van and when questioned about it was told they didn't have one available, so didn't have a van for the whole of the time taken to repair my van. Garage who did the repair was brilliant, shame the rest of the service wasn't the same.”

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Posted 3 years ago

“If the other side don't pay up you end up in a Microsoft teams meeting at the County Court No cost involved but a lot of inconvenience”

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Posted 3 years ago

“Considering the circumstances of the total loss through no fault of my own, Auxillis were professional and helpful at each step. They explained everything throughout the process and made the whole thing seamless”

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Posted 3 years ago

“From the very 1st phone call all the stress of my claim was taken off my shoulders. The staff are polite, professional and reassuring when dealing with you and nothing is to much. The forms and paperwork side are user friendly and easy to Navigate and aren't time consuming. I recieved a fantastic courtesy car Jaguar e-pace which was a shock actually but was lovely to use and car was immaculate. Overall a great service and one i recommend very highly.”

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Posted 4 years ago

“Great, customer service was informative and very helpful, had no stress, everything was dealt with , with minimum input from me, quick and excellent, great work done on my car, even collected and dropped off my car from home, could not ask for more. Excellent service”

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Posted 4 years ago

“A thorough service that took the stress of organisation away from me. The repairs to my car were of a high standard.”

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Posted 4 years ago

“Very poor service. I talked a week about my windshield, which was a small chip, after the accident it was all cracked and they said that it will not be replaced just by this chip What is absurd, they treat you as if it was your fault, and after a week I gave up. I'm afraid for the rest of the repairs, we'll see how it will be, but it does not look good, I do not recommend it to anyone. I do not know what the Admiral cooperates for and recommends Auxillis to help after an accident, as they really do not help anything but to make it better for them, the client is not important.”

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Posted 4 years ago

“Gentelman asked me what vehicle I need, which I said multiple times I need LONG wheel base, gentelman said he highlighted it and it definitely will be long wheel base, as other companies couldnt arrange it. The vehicle arrived at my bodyshop, paperwork dropped in the office and vehicle ready for me to pick up. I came in and saw it was a smallest van you can get, volksvagen transporter, as it wasnt the van I need in order to make money (I work as a courier) I tried to call the company to swap it with the LONG wheel base which I requested multiple times on the phone, to make sure it will be a LONG wheelbase van. After 100 phone calls a day to a branch which NEVER PICKED UP (even with recorded voicemail with my reference number asking them to contact me back urgently), emails send to both of their emails hire(at)auxillis and Hayley.Lisle(at)auxillis, I received totally NOTHING, not even a word, not a phonecall.. After couple of days I received an email that they have collected the vehicle and WILL DEDUCT THE MONEY FROM the THIRD PARTY. Guys.. I DIDNT EVEN USE THAT VAN, you gonna charge someone for it? I had to use different van from different company and I will charge the third party for it, NOT YOU. So dont even dare asking them for ANYTHING before you contact me and speak to me DIRECTLY. For now I will make sure I will get someone from your company contacting me and explaining why I couldn't get hold of you, why you provided such a terrible service and how you going to resolve this. Im looking forward to FINALLY getting any form of contact from you, of course if you even have someone who can call me or write email, because as for now, I doubt that.”

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Posted 4 years ago

Auxillis is rated 4.4 based on 681 reviews