Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

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4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time needing this service. Everyone was Polite and helpful car was delivered and collected on time. was kept informed what was going on Would be happy to use again i would score them 98 out of 100 Well Done”

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Posted 5 years ago

“The car was good to drive. The service given was first class.”

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Posted 5 years ago

“Waste of time Stick to the big players Always claiming we believe it's a fraudulent claim oh please”

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Posted 5 years ago

“Disgusting customer service. Passed around from one persom to another, spoken to rudely and requests ignored. I informed I run a business, have back problems from the accident and require heated seats to bring relief while driving and navigation to reacj places. The advisors at Auxillis ignored this and were happy for me to drive using a phone for navigation. They believe a standard aditions Mercedes cla to be in a higher grouping then an A class AMG Sport which has all standard features. The CLA provided does not even have satellite navigation. The advisor (Nick) Milton Keynes Delivery branch informed me that they have no cars in stock with a sat nav or heated seat. Nick also informed me that his manager Helen Barn was too busy to take my call and was in a "meeting". Keep in mind I have informed that the third party insurance company have admitted all liability in the matter, Auxillis still seem to believe that I should be detrimised because I cannot be "upgraded" to a like for like car, even though it is my insurance premiums which is paying for the car. Covering from Northampton to Watford, apparently there is no vehicle avaialble that has sat nav or heated seats in stock over the past 3 days. I have been laughed at, spoken to rudely, lied to, been made to feel like I am not valued or important as long as Auxillis have there money. Poor customer service, when trying to log a complaint I was left on hold by the person I was logging the complaint against for 15 minutes, as she was logging the complaint on file against herself. Was also told I got not be put through to her manager until the complaint was logged. Distgusting experience and will never use Auxillis services again.”

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Posted 5 years ago

“Auxillis Fleet - Continues - Disappointment - Harrasment - Dishonest - Rude To continue from my previous feedback, I had written feedback on TrustPilot with the hope that Auxillis will work on the feedback. BUT another disappointment. I have had a Non Fault Accident - Other party accepted liability. - Accident date 05/11/2019 - Family involved with 4.5yrs child. (My wife, my child and I) - My car BMW320d Sports - Auto 1) When I spoke to Auxillis I was very specific why I needed similar car to mine with a valid reason and was agreed by Auxillis but at no point they informed me that they would give me downgraded car when I spoke to them (Manager had listen to the call and accepted that it is there error) but didn't do anything to get me replacement car. 2) Car not been delivered to me for 2 days. 3) Auxillis Fleet - being rude on the phone as calls not recorded 4) Fleet people kept promising that driver left long time ago and would call you any time it took 3 hours for driver to turn up to my place (mind it the fleet is 20 min away from me), and then left the car on my driveway, parked wrackessly and blocking my own way to home. dropped the key in the post box without me having to do any inspection of the car. 5) To my surprise, they left 2 door car on my drive way where they were cleary made aware that I have a fmaily (so car is no good), another surprise they left Manual car where my car was an automatic. 6) This is 4th day after the accident where I have still not got the replacement car and then after making me wait again for the full 4th day they ccame up with the small 116d just about end of the day. 7) They left a car without a parking sensors, This time I was not even suprise as getting anything right for Auxillis Fleet was very difficult. 8) Auxillis fleet does not have "Customer Satisfaction" in their process dictionary. 9) Client who have had entire family involved in accident and going through so much stress already, Auxillis didn't do anything but added more stress and mental harrassement. 10) I have spent more than 12 hours on the phone dealing with Auxillis for a small matter like providing me suitable replacement car. First of all it took 4days for them to provide and still not suitable car. By the way they made me sign £161 / day for a hire car and still struggling to give me one suitable car (all these money they will be recovering from other insurance company anyways) 11) I have still not been contacted by any of the Quality Team in order to resolve the Complaint. Hence continue to Provide Feedback as I do not want one more innocent familay who unfortunately been involved in an accident and go through the pain of dealing with Auxillis.”

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Posted 5 years ago

“A 'Ronseal' service - Did exactly what it said on the tin! Flexible, helpful, efficient and no nonsense, thanks so much.”

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Posted 5 years ago

“Fantastic service. Efficient, courteous and totally dependable.”

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Posted 5 years ago

“Brilliant service through out Friendly and helpful staff Would highly recommend Fantastic courtesy car provided”

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Posted 5 years ago

“Extremely helpful, informative, friendly and courteous. Highly recommend Auxillia and made the whole claim process so much easier - thankyou.”

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Posted 5 years ago

“Helpful and courteous staff car clean and tidy”

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Posted 5 years ago

“Do not use this management company go through your insurer! The charges are hugely inflated and the service is appalling! My works vehicle took over 2 weeks to be repaired for a minor dent in the boot and cost nearly a third of the cost of the vehicle 2 weeks prior to the accident from a main dealer. My vehicle was handed back to me absolutely filthy and had decals missing which I ended up replacing myself. The vehicle was also covered in polish. My complaint took 5 months to get a response from Auxillis and not surprisingly they tried to defend their trumped up charges! The cost would have been more had I not refused the first rental vehicle agreement in which they where trying to charge £220 per day for a replacement vehicle and last time I looked I don’t drive a Ferrari to work. This company is shameful and the reason we pay so much in insurance premiums each year. You do not have to use this accident management service it is just another route to bleeding every penny possible from drivers hard earned pay packets. I have escalated my findings as I do not feel they are honest with their charges nor do they offer value for money.”

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Posted 5 years ago

“Staff ar very helpful keep u up dated all the time”

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Posted 5 years ago

“From the moment I had a claim they informed me exactly what the process would be in getting my car repaired and helping with the courtesy car arrangements, If only all companies had their attitude towards customer service things would be great.”

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Posted 5 years ago

“Really easy and good service”

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Posted 5 years ago

“Great service made very easy.”

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Posted 5 years ago

“Nearly impossible to contact them. When you do get through they don't do anything they say they will. So far all they have done is cause me more stress and loss of earnings though the time I've had to take away from work dealing with this incompetent company. Only using them because of the insurance company, I certainly wouldn't use them through choice”

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Posted 5 years ago

“My insurance company required me to use this company and I was very pleasantly surprised by the ease of process and use of a courtesy car. It was seamless and hassle free. I would definitely use them again”

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Posted 5 years ago

“Good service from beginning to end....business as it should be. Well done and thank you ever so much.”

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Posted 5 years ago

“Fast service, fantastic car, I really felt looked after by them.”

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Posted 5 years ago

“Auxillis themselves were great. Lots of emails regarding on going repair to my car. My only problem was the garage itself. I had to wait over a month before I could get an automatic car as told on the phone and they delivered manual instead, apart from that, great service.”

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Posted 5 years ago

Auxillis is rated 4.4 based on 681 reviews